OBJECTIVES:

• Looking for an exciting and challenging position in the Healthcare sector - Health information Exchange, Electronic Medical records, Telemedicine/Mobile health operations and research any viable stable Industry serving as Implementation Consultant, Applications Engineer, Clinical application Analyst or Systems Engineer proficient with Cerner/Epic/GE Centricity/Orion HIE/ Rhapsody/Linux/AIX Systems installing, maintaining and resolving Technical and application issues.
• Possess over 15 years of exceptional interpersonal, oral and written communication skills in combined Healthcare and professional IT experience in other Industries
• Seeking full-time permanent roles and willing to relocate for the right position and company.

TECHNICAL SKILLS

• Location Tool, localias tool, loccombine tool, Powerchart location, CCL,Core code builder, Visual explorer, Discern Explorer, Discern Visual developer, SCP Tool, WTS tool MSGView, Nmon, Spsmon,Monss,Vmstat, Panther, BMC POM,Vi Editor, Websphere etc.
• LAN/WAN Technologies, Hubs, Routers, Gateways, ISDN, SCSI, Remote desktop protocol.
• Working knowledge of Microsoft Office Suite, MS-DOS, ORACLE 8i/9i, PL/SQL, SQL Queries, Scripting and Html, VPN, GP Pro PBWinIII C package, Pro-Designer 4.1, Pro-server with Pro-Studio, QuickDesigner 3.7, Symantec Norton Ghost, Acronis imaging, Altiris Imaging Software, Partition Magic, VM Ware, Zenworks, WinRunner, Veritas backup and Data mining.
• Windows NT 4.0, Win2000, XP Professional, Windows Server, Windows 7,Microsoft Visio, Microsoft Visual Basic Lotus Notes r5, Sharepoint, GroupWise, ROI XP. Heat, Remedy, Perigrine, ServiceNow, Jira, ServiceDesk, RightNow, Perigrine CRM technologies as ticketing Support Database. Unix - AIX, Linux and Macintosh platform support skills. General hardware Platforms, Modems, Tape drives, printers, and Smart devices.

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Responsibilities:

• Work in a true SAAS Open Platform Technology environment with a group of OpenStack Engineers providing outsourced Infrastructure and Application services to our clients world-wide, supporting Orion Health Products, Rhapsody, Orion Health Open Platforms key components such as (Amadeus Analytics, DSM) Portal, Results, HIE (Health Information Exchange), Clinical Data Repository, Notifications, Mobile and Business Intelligence. Third Party Products (eMPI, Normalization, DSM web, AtMail, Oracle, Initiate IBM, Clinical Portal), Hardware and Operating Systems, and Networking and Security Solutions. We support a steadily increasing number of clients on our hosted High-Availability Platform and within the client’s own infrastructure.
• Possess a great mastery of Orion Health’s Rhapsody Integration Engine (Rhapsody) an easy-to use integration engine that enables the integration and communication between various incompatible systems. Rhapsody help to improve patient care and clinical decision making by enabling the exchange of healthcare information among disparate systems and providing integrated health data in a single, unified view
• Provide expert level deployment, installation and configuration of the Rhapsody interface engine application.
• Rhapsody manages and streamlines message exchange between applications, databases and external systems.
• Participate in the daily management of the Managed Services Application Stacks either in our Hosted Environment or on Client Premises as assigned, including but not limited to:
• Daily monitoring and alert responses
• Following a Change Request from creation to completion,
• Providing review, detail validation and execution of all tasks
• Tuning the Application stack to improve stability and resultant uptime metrics
• Acute and Recurring issue investigation and resolution
• Performance Trend Analysis
• Log Analysis and Error resolution
• Tuning of Platform Monitoring
• Handover Testing
• Root Cause Analysis
• Able to diagnose and address issues in a timely and effective manner to the satisfaction of the client.
• Able to perform tasks and responsibilities with minor or very little supervision.
• Providing support outside of regular business hours on a periodic basis as required.
• Participate in a 24x7 on-call rotation in support of our platform and customers
• Work with Professional Services, Solution Adoption, Managed Services Infrastructure, Support and other teams to provide clients with a world class stable solution platform.
• Participate in personal training to ensure technical knowledge is current.
• Continually updating skillset to better resolve problems and improve client environment
• Lead training sessions and demos for Orion Health colleagues.
• Provide cross training and/or knowledge transfer to colleagues as necessary.
• Assist Managed Services Technical Writers in creation of Runbooks and other solution documentation.
• Continually thinking and challenging existing processes to enable efficiency.
• As an engineer III I am fully familiar with processes and unafraid to propose change
• Knowledge working and configuring devices in a LAN/WAN, VPN and networking infrastructure environment.
• Takes prompt action to accomplish goals; taking action to achieve goals beyond what is required; being proactive.
• Possess a clear understanding of networking and storage principles in a heavily data centric environment
• Work independently as part of a team to support a large number of virtualized systems, implement automation efficiencies through the intelligent use of new and existing technologies, and contribute extensively in a highly collaborative environment.
• Working knowledge of REST APIs, application configuration, Ansible for automating task, application deployment and general application and system troubleshooting.
• Experience with onboarding and troubleshooting in-coming traffic from various EMR/HER sending data
• Experience with SIEMs such as Splunk, Prometheus and AWS CloudWatch for system and cloud monitoring of alert triggers and dashboard management also working knowledge of APM monitoring with MPulse
• Working knowledge and use of version control tools technology such as GIT and SVN
• Proven experience supporting, tuning, and maintaining applications on VMWare cloud environment running Tomcat application servers, Apache and Oracle Http servers running clinical portal, Oracle Weblogic, Provider Directory, EMPi and other applications. Patient portal Validate Trust Gateway and other web based web services applications
• Current environment is a massively scalable designed production Linux environment with core RHEL-based server platform.
• Proficiency in the use of our issue logging system JIRA for managing issue lifecycle and tracking issues to closure. Also have mastered other issue logging systems such as Remedy, Peregrine, ServiceNow, RightNow, ServiceDesk, Service center, Heat etc. HighPoint Solutions/Spectrum HealthCare - Grand Rapids, MIMarch 11th - August 2014 Implementation Consultant/ Sr. System Engineer
• Websphere application server v7.0 & v8.5 installation and configuration on Windows 2003 and Windows 2008 R2 server platforms for the Cerner clinical reporting environment.
• LDAP installation and configuration for Cerner Olympus 3.8 implementation.
• AD LDS and Microsoft ADAM installation and configuration for Olympus 3.8 implementation.
• Olympus schema and sentinel installation and configuration as part of the steps for Cerner Olympus implementation.
• Create and configure guardian datastore profiles for oracle and Mysql for Cerner Olympus data.
• Manually configure domains and datastore.
• Install and configure Sentinel on LDAP server and on all front and backend managed systems using windows and unix/Aix OSes respectively.
• Active Directory implementation and support in a single sign-on LDAP environment
• Experience using Cerner security Tools including Hnauser, Authview, Smit tool etc
• Create and implement manual steps document for the complete domain maintenance strategy and health of the system and championed the daily support and implementation of the steps.
• Strong troubleshooting skills necessary in tracking down system errors or issues that may result into bigger system wide complains of slowness, logouts etc.
• Monitor logs and alerts, triage production issues and participate in project support meetings.
• Expert understanding and use of Cerner system monitoring tools like sysmon, Nmon, Mon ss, Spsmon, msgview, scpview qcpview, Websphere MQ and more on Aix v6.1 on backend.
• Interface with and provide frequent solutions to various technical support, application and R&D teams

Confidential - Falls Church, VA

Clinical Systems Engineer

Responsibilities:

• Application & System Support
• Provides superior level technical support on clinical Information Technology Client/Server hardware and software for all hospital applications, Cerner and Epic systems to ensure continued business operations.
• Provide proper installation, integration, and initial operation of desktops, laptops and ancillary devices to support Information Technology requirements for Epic Version 2010 IU7 and GE Centricity V6.1 and v6.2.
• Interfaced with and provide frequent robust solutions to various technical support and application teams and individual users.
• Install, troubleshoot and maintain GE Centricity EMR application for patient Registration.
• Knowledge, installation and general troubleshooting of devices, applications and various modules of healthcare systems software such as Epic, GECE and Cerner\AIX locally and via Landesk Management console and Citrix remotely.
• Knowledge working and configuring devices in a LAN/WAN, VPN and networking infrastructure environment.
• Working knowledge of Unix/Aix and Linux-ubuntu operating systems
• Ability to add new printers, workstations and other devices to the host file on the backend using Vi editor in Aix v5.3
• Knowledge and experience working with cron jobs using crontab utility in Aixv5.3
• Ability to View, configure and audit historical data collection and logs through the centralized audit log viewer using the esi log utility in ccl on the Aix platform on the backend
• Ability to view and monitor file system sizes and make recommendations for increases using Aix monitoring tools
• Knowledge in configuration of user and file application permissions using Aix commands like chown, chmod
• Backend support of Cerner/Aix prior to Epic implementation.
• Epic printing configuration and troubleshooting of all devices in Epic environment,
• Knowledge, use and functionality of VPSX Printer Server Monitoring and Control Facility
• Support of interfaces and bridges between Epic ADT and legacy systems like Teleresults & GECE ADT and Soft Lab
• Participated in migration efforts of patient and physician data from GECE into Epic before November 2012 Epic Go-live
• Installation, maintenance and troubleshooting of Wireless CareFusion Handheld Scanner SC70 by symbol mobility & Honeywell USB scanners, Zebra CF printers: QLn220 plus, HC100 - Wristband printer by Zebra Technologies etc.
• Install and troubleshoot Mckesson Ansos One-staff v2.8 for all application users for staff scheduling.
• Configure and support Kronos Timekeeping v6.1 application and hardware device for application and network functionality.
• Knowledge of clinical workflow and clinical documentation
• Adhere to HIPAA and Information Services technical standards.
• Create documentation to support continued business computing operations.
• Provide thorough analysis, timely resolution, and follow-up on IT incidents, assigned tasks, and requests for project related technical support.
• Meet and work with vendors in a collaborative and partnering fashion.
• Familiar with a variety of the application’s concepts, practices, and procedures.

Confidential - Farmington Hills, MI

Cerner Systems Engineer

Responsibilities:

• Cerner Clinical technical and systems engineering front end and Unix\Aix v5.3 backend for data manipulation and maintenance and troubleshooting of Cerner millennium application software 2005 code and 2007.7 code and hardware systems.
• Performed backend server cycling using SCP tool over Unix AIX v5.3
• Performed front end server cycling using panther tool
• Monitor, cycle and troubleshoot Cerner Interface servers running the HL7 Engine on Aix backend.
• Experience adding patients in the location hierarchy in localias tool.
• Build and configure location table mappings of printers to Powerchart location in the WTS tool for various printing options and default prioritization.
• Working knowledge and configuration of zebra printers and other lab devices.
• Working knowledge of Unix scripting and basic Oracle and korn shell programming.
• Create an escalated service records (SR) with Cerner Headquarter for major complex application issues for resolution.
• Monitor general system performance, slowness, server backups, queues, batch jobs using specialized tools for active system monitoring and optimization such as Sysmon, Spsmon, Mon ss, Nmon,Vmstat, WebsphereMQ series manager on Panther (similar in functionality to Olympus), and Panther for server cycling and general server state, status and performance.
• General application and system monitoring, troubleshooting using specialized unix \Aix tools on the backend.
• Knowledge and configuration of user and file application permissions using Aix commands like chown, chmod etc
• Coordinate domain cycling after certain service packs installs with change control management.
• Cerner service packs installs and Multum updates on production domains.
• Work daily on resolving HEAT tickets for Confidential Nationwide customer base of Sites mainly hospital, performing remote access and shadowing customer to determine point of failure and perform fix or redirect to appropriate application group for resolution.
• Knowledge working and configuring devices in a LAN/WAN, VPN and networking infrastructure environment.
• Installation of Cerner Millennium software and building of Cerner Fat client systems on standalone PCs devices for specialized enterprise wide solutions and testing of patient information.
• Install, manage troubleshoot chart servers and RRD alerts.
• Familiarity and troubleshooting knowledge of PowerChart, ADT, Orders, FirstNet, PathNet, Surginet, Radnet, Radiology, 3M Coding & reimbursement and other Cerner and 3rd party modules and Applications.
• Understanding of change management control and implementation on critical applications changes and updates in a HA healthcare environment.
• Actively participated in many Go-Lives and Upgrade (hardware) implementations in ’07 and ’08.
• Led effort in producing a maintenance document for the production, non-production and test and training domains.
• Chiefly coordinated and responsible for the daily Cerner application domain maintenance of the over 60 Cerner domains across 60 Unix node boxes on a backend running a Unix operating system.
• Carry a pager for primary and secondary level issues and rotate on-call on escalated system/patient related issues on a daily basis 24/7 with the option to work from home on any given day.
• Possess a great command and Knowledgeable with the Unix Backend commands.
• Expert knowledge, functionality and understanding of Citrix virtualization and Citrix server farm.
• Knowledgeable use and functionality of Cerner Command Language (CCL) an implementation of Microsoft SQL to run scripts and identify database locks and hanging/waiting system processes.
• Cerner System Implementation at Confidential is one of the largest implementation of Cerner HealthCare enterprise-wide in the Country with about a 1000 front end Meta-frame Citrix servers and over 5000 network printers with more than 60 application domains and a backend host system for Cerner millennium on a mix of Oracle 9i and 10g database running Unix AIX v5.3 Operating System on IBM RS/6000 node boxes.

Confidential - Ann Arbor, MI

Technical Support Specialist

Responsibilities:

• Provide technical assistance to Confidential Online and Confidential Digital Voice external customers, providing education to relevant complex issues involving portal features and other related products.
• Resolve escalated tickets resulting from install, upgrade and maintenance of Confidential Digital Voice (CDVoIP), local area network and hardware/software, network nodes for over 25000 users.
• Coordinate third party maintenance for network, software, telecommunications, copiers and fax machines as required to ensure smooth operation of the system.
• Monitor and process security changes as needed and document security reports and vulnerabilities and approaches to counter them.
• Monitor system policies and controls to ensure data accuracy, security and regulatory compliance.
• Anti-Virus, Anti Spam, firewall and intrusion detection/sniffing tools
• Perform basic and advanced level network diagnostics to identify and resolve network configuration issues from the modem to the internet backbone or local home network router.
• Perform analysis to identify root cause of speed or latency issues affecting customers’ On-line service, determine appropriate solution and execute most logical fix.
• Anti-Virus, Anti Spam, firewall and E-mail, implementation, utilization and troubleshooting.
• Voice over Internet Protocol (VoIP), Confidential Digital Voice (CDV) gateway, Wireless Networking and IP Telephony.

Confidential - Saline, MI

Application Support Engineer

Responsibilities:

• Provide web-based, phone and e-mail/online Support for Confidential industrial PCs, Network and application systems including hardware and software support, configurations, and application installation including Hardware and Software RAID and ALTIRIS deployment experience.
• Experienced with Windows 2000/2003/XP Server Active Directory and LAN concepts.
• Experience with Network and Desktop problem resolution.
• Use of Microsoft SMS 2.0 and Altiris for application distribution and patch standardization.
• Knowledge of VMware virtualization and implementation of VMware player and VMware workstation on Win2k host machine.
• Responsible for the functionality and technical operations of major computer hardware/software application systems.
• Travel to customer locations and trade shows to provide technical support and repairs throughout continental USA and Overseas.
• Interact with vendors to resolve complex application and mild development issues.
• Diagnose problems and make recommendations to allow customers achieve their desired application and/or product modification goals.
• Actively participate in overall application, architecture and infrastructure projects.
• Application security implementation and operating system Security.
• Create and publish application notes, industry papers, customer support documentation and reports.
• Test and qualify Engineering prototypes.
• Perform software application testing and IT Audits.
• Installation, configuration and plan floor implementation of Xycom Thin clients and graphic panels.
• Conduct failure analysis test on all Industrial PCs from the Big Three.
• Installation and configuration of proprietary software, Pro-Designer 4.1, Quick Designer, Pro-server with Pro-Studio, Monitor Pro, GP Pro-PBWinIII C package
• Working knowledge of ladder logic, RSlogix, Micrologix, Allen Bradley, Modicon, Profibus and Devicenet configuration
• Strong knowledge of Controls Re-engineering.

Confidential - Detroit, MI

Technical Support Engineer

Responsibilities:

• Hardware and software mentor for over 200 entry-level employees.
• Provide online technical/field support for Broadband networks while contracting for major ISPs such as Confidential, AOL/Time Warner and AT&T corporations all over continental USA.
• Configure, troubleshoot, backup and upgrade workstations and servers. Troubleshoot and install high speed internet over cable/DSL installations on LAN / WAN / VPN using Win 95, 98, ME, 2000, NT, XP and IMAC operating systems
• Voice over Internet Protocol (VoIP) gateway, Wireless Networking and Telephony.
• Active Directory Administration, Server/Infrastructure Deployment, Remote Access Configuration/Support, PC Deployment/Support, limited SQL queries.
• Performed upgrades, maintenance and Ethernet configuration and connectivity on client/server systems, System migration Solutions, Active directory migration Tool (ADMT).

Confidential

Technical Support Specialist

Responsibilities:

• Troubleshooting and configuration of Networks.
• Administration of Windows 95, 98, NT4, 2000/Server and Novell clients. General hardware Platforms, Modems, Tape drives, Micro-processors, Printers etc.
• Responsible for supporting networks and in-house dedicated equipment networks.
• Provided technical assistance and recommendations on future LAN/WAN configurations.
• Performed security on all platforms in a medium range LAN/WAN environments.
• Validated and arranged patch-upgrades for the servers and the application environments.
• Monitored performance statistics and take steps to assure a satisfactory level of server performance and availability.
• Participated in Internet & Network Security Solutions.