PROFESSIONAL EXPERIENCE

Confidential

Cisco Unified Collaborations Engineer Consultant

Responsibilities:

• Trusted Cisco UC consultant leading projects for various customers local and remote.
• Perform various new implementations, site cutovers and break fix and move add change work for CUCM, Unity Connection, UCCX, and CER, versions 9, 10, 10.5, 11 and 11.5 in the Cisco UCS environment.

Confidential

IPT Engineer

Responsibilities:

• Perform various new implementations, site cutovers and break fix and move add change work for CUCM CUCM and Unity Connection 10.5 and 11.5 in the Cisco UCS environment using CUCDM (VOSS) and Unity Connection.

Confidential

Senior Unified Communications Engineer

Responsibilities:

• Perform various break fix, MAC’s and Cisco UC BE6K and BE7K installs and upgrades to Cisco CUCM, CUC, UCCX and CER.

Confidential, Irvine, CA

Senior Systems Engineer

Responsibilities:

• Perform various new Cisco UC BE6K and BE7K implementations, migrations, break fix, site cutovers, upgrades and moves, adds and changes to Cisco CUCM, CUC versions 11
• Documented processes and requirements, working with customer for Version 9.x and above for Cisco CUCM, CUC, UCCX, 911 CER.

Confidential

Senior Network Voice Engineer

Responsibilities:

• Set standards and created documentation for new site implementations of CPE and Cisco system features.
• Collected legacy phone and call pilot PBX information, built and prepared new sites in CUCM and Unity Connection for VoIP transformation.
• Coordinated with customer departments to meet their site deployment requirements for over 2,000 phones.

Confidential

Network Voice Engineer

Responsibilities:

• Set standards and created documentation for new site implementations and telephony equipment. Led new site expansion roll outs with new Voice Gateways (2921, 3925, 3945, VG224, VG232, VG248).
• Troubleshot and resolved day to day break fix Call Manager, Voice gateway and Voice PRI issues. Worked with Long Distance and LEC Telco providers to order, install, activate, turn - up and decommission voice PRI, POTS lines and DID expansions for various enterprise locations. Assisted with Call Manager and Unity Connection upgrade to 9.1.1.
• Provided recommendations to management and assisted with Cisco CallManager Telephony upgrade of new hospital. Project lead for enterprise TDM Voice PRI to SIP Trunk conversion.

Confidential

IPT Field Engineer

Responsibilities:

• Provided expertise on hardware recommendations for various site cutovers. Performed site cutovers and installed new Cisco Telephony equipment and/or hardware upgrades to existing Cisco infrastructure.
• Programmed and configured Cisco hardware and software functionality for branch site turn ups and or maintenance upgrades. Provided first and second day support for branch cutovers and resolved any outstanding issues.

Confidential

Network Engineer

Responsibilities:

• Consolidated current Unity servers, migrated users, greetings and distributions lists to new Unity Connection servers. Worked with Windows and Security team to decommission legacy Unity servers.
• Executed Cisco cluster cleanup work on legacy Call Manager and Unity clusters to consolidate database size. Provided first and second day support for branch cutovers and resolved any issues that remained. Resolved various Cisco trouble tickets and provided expertise on various new projects within the organization.

Confidential

Unified Communications Engineer

Responsibilities:

• Provided operational support of Cisco ICM, Unity Connection, Call Manager, Voice Gateway and VXML gateway telephony infrastructure. Provided daily Unified Contact Center Enterprise administration of moves, adds, and changes of Agent, Agent Teams, Skill groups etc. within configuration manager.
• Created and supported of various circuits and maintaining TFN traffic within various divisions of the organization.
• Assisted customer with strategy, design and deployment of highly complex UCCE routing scripts and improved delivery to agent to improve customer experience.

Confidential

Voice/Implementation Engineer

Responsibilities:

• Completed a seven-month contract position for a Cisco Voice transformation project for Peak Systems Inc for client HP/ Confidential . Worked on Merrill Lynch GWM Transformation Site Design and Implementation team designing, testing and implementing sites for conversion of 650 Merrill Lynch branch offices to Confidential VoIP network.

Confidential

Cisco VoIP Engineer

Responsibilities:

• Data and Voice Infrastructure Upgrade. Worked with an international PC reseller updating their voice infrastructure from Nortel PBX to Cisco Voice. Deployment consisted of 1700 phones across multiple sites in a multiple-cluster CallManager 7 environment. Phone installation of Cisco 7942, 7937, 7962 and 7965 Cisco IP Phones.
• Data and Voice Support. Performed proactive network monitoring of MPLS and Voice circuits. Opened up trouble tickets with local circuit provider of corresponding branch locations issues. Coordinated troubleshooting with providers to resolve various circuit issues. Performed day-to-day moves, adds, and changes to Cisco Voice environment consisting of multiple gateways, clusters of Cisco Unified CallManager 7, Unity 7 and CallManager Express and Unity Express systems.
• Hardware Installation. Worked with Telco to turn up voice and data PRI circuits. Installed, configured and tested PRIs and various Cisco hardware in gateways. Performed IOS and flash upgrades to site gateways. Also made successful configuration changes to support new infrastructure.

Confidential

Network Voice Associate

Responsibilities:

• Assisted hospital with remediation work of their Unified Communications environment. Provided day to day support and upkeep of their voice and data infrastructure. Performed day to day moves, adds and changes to client’s CallManager 4.1.2, Unity 5.0 and UCCX environment.
• Provided assistance with phone discovery and documentation of large hospital client based in Indianapolis. Interviewed several hospital staff members for call flow discovery of their old PBX phone system and configured identical setup on Cisco platform. Staged and tested new Cisco 7941 IP phones.
• Provided daily Staff Aug support for Unified Communications system of a 535-site international enterprise customer managing their data and voice infrastructure. Performed daily troubleshooting of customer’s site to site VPN remote site connections and resolved issues to ensure remote sites were running on their primary connection.
• Provided assistance in the implementation, configuration and validation of the Cisco Unified Communications solution for a Call Center based customer.