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Systems Analyst Resume

SUMMARY

  • 11 years of experience in OpenText Content Server. Have expertise in Content Server setup, upgrade, Archive Server upgrade, database management and migration projects. Participated in Requirement Gathering and Project Management.

PROFESSIONAL EXPERIENCE

Confidential

Systems Analyst

Responsibilities:

  • Building of servers and setup of Content Server, core, optional, customized modules and related components
  • Requirement gathering and defining scope of work, creation and review of functional and technical specifications as per requirement
  • Implementation of work as per plan and scope defined in functional specifications and configuration guides
  • Documenting high level and detail level designs for build
  • Working with different vendors to upgrade from Content Server 10 to 16.2 and Archive Server from 10.5 to 16.2
  • Testing and making sure system is up and running with all functionalities working as expected
  • Working and coordinating with different vendors, team members and stakeholders
  • Infrastructure, IIS setup, DNS and SCOM configuration
  • Database management, setup, maintenance and configuration
  • Defect Management, identifying the defects, working on them, fixing issues within defined time and following process
  • Training team members for Build activities, working on issues, training users for use of Content Server, new features added, training support personnel for maintenance of servers, handling issues post release

Tools: & Technologies: Content Server 10, Content Server 16, Archive Server 10.5, Archive Server 16, OpenText Directory Services 16, SQL Server 2012

Confidential

Solutions Architect

Responsibilities:

  • Installation and configuration of Content Server modules and patches
  • Develop and maintenance of business workflows based on requirement
  • Support for Engineering Document Management Solutions and document control
  • Working on Controlled Revisions Tracking and fixing issues related to Revisions/ versions
  • Brava user management, troubleshooting and Administration
  • Support for Enterprise Connect and Office Editor
  • Working with third party software integrated with Content Server
  • Handling issues related to inbound/ outbound Transmittals, managing distributions list and Recipients Management.
  • Search and index administration
  • Troubleshooting performance issues and monitoring servers
  • Strong knowledge in queries and database management
  • Working with third party for SAP integration project

Tools: & Technologies: Content Server 10, Content Server 10.5, SQL Server 2008, Archive Server 10.5, Brava 7.1, Brava 7.2

Confidential

Computer Systems Engineer

Responsibilities:

  • Preparing and defining project scope of work and deliverables.
  • Leading operational and technical aspects of projects based on proposed process.
  • Assigning responsibilities to team members.
  • Delivering within specified time limits
  • Coordinating with clients and vendors.
  • Monitoring and reporting status of milestones and deliverables
  • Conducting regular status meetings
  • Maintain documentation repository
  • Participating in internal audits
  • Ensuring availability of tools and software for supporting projects
  • Responsible for creating, planning, designing and execution of test scenarios, test cases, test script procedures and de - bugging

Confidential

Computer Systems Engineer

Responsibilities:

  • Gathered requirements for migration from Documentum to OpenText Content Server.
  • Migrated more than a million files from Documentum to OpenText Content Server
  • Worked on the design of the Engineering Document Management Suite.
  • Installed and configured Livelink Front End and Admin Server
  • Gathered requirements from end users.
  • Installed and configured Remote Cache Server
  • Installed, configured and supporting Engineering Document Management modules
  • CAD Manager for AutoCad Installation, Configuration and Client for AutoCAD setup
  • Installed, Configured and Administering Automatic Document Numbering module
  • Managing Revision Control with Controlled Revision Tracking module
  • Working on Transmittals and Recipients Management.
  • Migrated Archive Server from 9.7 to 10.5. Handling issues related to LEA
  • Installed, upgraded Brava, supporting and handling issues for Brava.
  • Installation of Rendition Server and setup of rules for Rendition generation
  • Installed, configured and working on FSA
  • IIS Management and configuration
  • Architecture and infrastructure management
  • Setup of Active View
  • Mentoring and training team members.
  • Working on OpenText Directory Services
  • Working on Facets.
  • Working on Forms, Form Templates
  • Troubleshooting issues related to Workflows

Tools: & Technologies: Content Server 10, SQL Server 2008, SQL Server 2012, Archive Server 9.7, Archive Server 10.5, Brava 7.1, Brava 7.2

Computer Systems Engineer

Confidential

Responsibilities:

  • Setup of AGA for Sharepoint and Content Server integration and handling issues
  • Working on Physical Objects Module, Circulation and Labels
  • Working on Records Management, Classification, holds and RSI
  • Setup of Disposition scans and Reports
  • Create, Update and Maintenance of LiveReports and WebReports
  • Working on Archive Server (LEA), cleanup of corrupt items, Creation of Archives, Archive Rules, Pools and Jobs
  • Experience on Integration with SAP, Creation of SAP Archives, setup of Java Viewer
  • Install/Upgrade/Uninstallation of Modules
  • Working on Directory Services Administration, Setup of LDAP queries to sync users from Active Directory to Content Server
  • Handling issues related to Enterprise Connect
  • Install, Configure and work on Livelink Monitoring Agent / Informant Module
  • Search Administration
  • Change Management, Incident Management
  • Monitoring tickets and assigning tasks to team members.
  • Communicating with vendor.
  • Permission management and folder management
  • Mentoring and training team members.

Tools: & Technologies: Content Server 10, SQL Server 2008, SQL Server 2012, Archive Server 9.7, Archive Server 10.5

Computer Systems Engineer

Confidential

Responsibilities:

  • Setup of AGA for Sharepoint and Content Server integration and handling issues
  • Working on Physical Objects
  • Working on Records Management and RSI
  • Working on LiveReports and WebReports
  • Working on Archive Server (LEA)
  • Search Administration
  • Troubleshooting issues raised by the Clients/Users.
  • Monitoring tickets and assigning tasks to team members.
  • Communicating with the vendor.
  • Permission management and folder management
  • Mentoring and training team members.

Tools: & Technologies: Content Server 10, SQL Server 2008, Archive Server 9.7

Confidential

Livelink Support Analyst and Tester

Responsibilities:

  • Communicated with the clients, proposed solutions and suggestions and was involved in creating requirement documents.
  • Working as a Livelink Analyst handling about 55K users.
  • Working on LiveReports, customviews.
  • Working on Web forms, form templates and html files.
  • Unit Testing and prepared test cases.
  • Working on change management and incident management.
  • Provided effective and consistent technical support.
  • Mentoring and training team members.

Tools: & Technologies: Livelink 9.7, Oracle 10g, Java, Java script, XML, HTML, Edit Plus, Eclipse, Dreamweaver, Fireworks, SqlDbx

Livelink Support Analyst

Confidential

Responsibilities:

  • Working experience on Collaboration areas: Engagement folders and Communities. Understanding workspace and containers.
  • Incident management: handling technical issues and interacting with client.
  • Have sound knowledge in Livelink Workflow
  • Creating folders, uploading content in Livelink, and giving permissions to users.
  • Handling issues related to eLink, WebDAV and Livelink Explorer.
  • Understanding and creating Groups.
  • Working with Shortcuts and URLs.
  • Managing Favorites.
  • Hand on experience of the Livelink GUI.
  • Handling Product Delivery/Releases work for the ‘BMS portal’.
  • Developing HTML pages, customview pages/appearance as per coding standards.
  • Organizing documents and other work items in different permission-controlled locations.
  • Revising documents and other information in a version-controlled environment.

Tools: & Technologies: Livelink 9.7, XML, HTML, Dreamweaver, Fireworks

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