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Mission Systems Administrator Resume

Rome, NY


  • Cisco Call Manager (Unified and Unity Connections, Unified CCX Administration)
  • Cisco Voice over IP (VoIP) phones (69xx, 79xx, and 89xx series) and voice gateways 224s, 2901s
  • Avaya, Brocade, Juniper, and Cisco Network Switches, Wireless technologies, Access Control Lists (ACLs), VLANs, STIGs
  • MS Windows 98, XP, 7, 10, Server 2003, Server 2008/R2, Server 2012, Wyse ThinOS, Windows Deployment Services
  • Active Directory, VMWare and VSphere, Unitrends backup services, Remedy ticketing system, Solarwinds monitoring suite
  • Excellent Time Management skills (Prioritization & Escalations) and Communication skills (Verbal & Written)


Confidential, Rome, NY

Mission Systems Administrator


  • Act as System Administrator supporting BCS - F, RTAP, Radiant Mercury, and Air Defense Systems
  • Deploy, sustain, and troubleshoot mission critical voice, data and video network infrastructure and cryptographic equipment
  • Monitor and maintain Networking equipment, Firewalls, Data Link Interfaces
  • Understanding IP address scheme and routing protocol for multiple environments across the United States
  • Analyze capabilities and performance, identify problems and take corrective action
  • Assisted in DOLS project; reconfiguration of entire operations floor, providing proper equipment and protocol standards
  • Provide technical assistance, customer service, and guidance to air force personnel on enterprise DoD network systems
  • Certified as a BCS-F (Battle Control System-Fixed) administrator

Confidential, Syracuse, NY

Network Operations


  • Monitor all video stream, hub, and critical infrastructure systems for the entire TWC footprint throughout the United States
  • Multi-task between regular incoming phone calls, assigned change tickets and trouble items that need to be addressed
  • Regulate Ether-Channel ports for all video, telecommunication, and critical infrastructure uplinks
  • Determine potential and actual number of impacted customers during events using multiple tools
  • Provide accurate information when delivering Alarm Points to proper teams, advising individuals of a situation
  • Utilize Netcool SNMP-trap alarms with a RIO GUI to acknowledge and troubleshoot malicious activity
  • Manage tickets through Event Trak Remedy system
  • Escalate to proper fix agents after efficiently troubleshooting issues
  • Use Microsoft Sharepoint to manage enterprise documentation

Confidential, Utica, NY

Systems Administrator


  • Developed application baseline configurations for physical & virtual (VMWare based) 2003, 2008, 2012 Windows Server builds
  • Converted existing Windows 2003 Servers to Windows 2008 or 2012 Servers, accordingly
  • Load balanced terminal server operations through KEMP devices
  • Windows Server Update Services (WSUS) review and deployment management
  • Dell Network switch configuration, design layout, VLAN segregation, and replacements
  • Maintained SQL Database connections for applications such as Portfolio Center, ASC, and Trade Manager (FUNDLinx)
  • Terminal Server building, testing, and implementation for daily employee use
  • Provided documentation through all workstation, phone, & operating system server builds
  • Daily technical support through help desk calls, server patch reviews, and regular troubleshooting

Confidential, Rome, NY

Systems Engineer (Administrator)


  • Point of escalation for helpdesk / desktop support and troubleshooting server related issues, including configuration checks
  • Managed, Organized, and Administered Unitrends Enterprise Backup Systems for all servers (~250 physical and virtual)
  • Through a structured ticketing system, assigned, removed, and regulated role-based security within Active Directory
  • Installation and configuration builds of base system images using Windows Delivery Services and Wyse Device Manager
  • Aided in software image creation and rollout for all system wide devices using Microsoft Windows Deployment Services
  • Oversee Solarwinds Management Monitoring Software (Applications, Network, Virtualization, Netflow, VoIP & Network Quality)
  • Trend Micro OfficeScan administrator (Anti-virus software)
  • Administered and designed internal website for employees
  • Continued duties as Network and Telecommunications engineer throughout organization from previous positions at corporation
  • Seized opportunity to create unique methods to allow colleague’s effortless look-up of inventory information
  • Supplied reports giving explicit detail and necessary specifics about equipment

Confidential, Rome, NY

Network Engineer / Telecommunication Engineer


  • Implemented, maintained, and organized enterprise wide Cisco Call Manager VoIP phone system
  • Installed, Configured, troubleshot and maintained network & application server hardware & networking operating system software
  • Designed and implemented network hardware infrastructure to ensure efficient usage, security, and management
  • Provided desktop & networking troubleshooting support including installation, maintenance, optimization, and documentation
  • Engineered Cisco Voice Gateway (VG224 and 2901) telecommunication equipment for analog to digital conversion
  • Coordinated installation and maintenance of IP scheme including switches, servers, & phones for ensuring system requirements
  • Upgraded and optimized firmware, software, and hardware on phone, computer, and networking equipment
  • Daily configuration, maintenance, and documentation on Cisco ASA Firewall, Cisco switch ports and VLANs
  • Maintained and installed wireless controller and access points
  • Optimization of new and old network areas via cable management, design, uplinks, and system capabilities
  • Network project management for implementations among new sites for facilities
  • Managed and configured over 1,100 phone devices throughout the 11 corporate wide locations
  • Created specialized telephone reports and documentation using Cisco CAR and CDR
  • Developed recruiting strategies and community outreach programs to increase membership and enhance standings
  • Reached out to the community; planning fundraiser events and developing advertisements
  • Provided techniques for time management, career development, and study skills to current and future members
  • Promoted Academic Excellence, Leadership & Personal Growth through core values of Love, Charity, and Esteem

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