PROFESSIONALSUMMARY

• Over 10 years of experience working as an Information Technology (IT) professional wif demonstrated experience in supporting operating system software and applications in production environments.
• Responsible for diagnosing and resolving complex issues wif computer hardware and software in a heterogeneous environment

TECHNICAL SKILLS

• Windows Azure
• Windows PowerShell
• Windows Batch
• VMware 5.X
• Windows 2012
• Windows 2008
• Windows 2000
• Windows XP, 7
• Linux
• IIS 6.0/7.0
• SQL 2005
• SQL 2008
• Track - IT
• Dell OptiPlex Series Workstations
• HP ProLiant
• Dell PowerEdge R71
• HP Series Printers

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

System Administrator

Responsibilities:

• Manage the infrastructure lifecycle to maximize the return on hardware investments including new capacity delivery, proactive customer migrations, and legacy hardware recycle.
• Work wif development teams to define requirements for automations and implement automations for hardware lifecycle activities.
• Move and Resize ServiceNow instances
• Decommission servers
• Work on CHG, Task, and INT ITIL tickets, in an Agile environment

Confidential, Redmond, WA

Application Support Engineer

Responsibilities:

• Resolve Developer Support issues for Premier and Professional Customers dat are Confidential Azure specific
• Provided C# .NET developer support for Confidential ’s Premier and Professional customers in an Azure- Based PaaS environment.
• Troubleshoot Windows 2012 and 2012 R2 PaaS web and worker roles as well as to troubleshoot Azure-based: CDN, Windows Azure Traffic Manager; Blob, Table, and Queue Storage; Service Bus; Auto Scale; Azure Files; Notification Hubs; for Confidential ’s customers, to resolve customer reported incidents.
• Communicate technical issues wif technical and non-technical stakeholders, over Skype for business bridges.
• Resolve advisory cases involving customers How-To questions.
• Troubleshooting application issues dat fall into the realm of Windows Azure Architecture, (Fabric, Compute, Storage)
• Troubleshoot customer facing Azure Platform development and development tools as needed; Computer Emulator in Visual Studio 2013 and 2015
• Assisted customers wif Windows PowerShell
• Experienced in dealing wif technically challenging issues and politically important customers

Confidential, Bellevue, WA

Systems Engineer

Responsibilities:

• Triaged customer tickets according to SLA using Zendesk
• Installed VMware tools as needed on windows and Linux machines
• Required strong technical noledge on Windows / Linux / Virtualization (VMware, vSphere) platforms
• Required good technical noledge on Confidential technologies: Exchange 2010, SQL Server 2008
• Familiarity wif SQL Server 2008 Fail-over clustering
• Required good networking and load balancer skills wif Citrix / NetScaler
• Usage of VMware vSphere to connect to the console of IaaS cloud guests (Windows Server 2003, 2008, and 2012) under management by vCenter Servers.
• Used vSphere to routinely edit setting of guests, Windows and Linux.
• Added solid fire data stores to Dell hardware via remoting into Dell DRAC’s
• Provided customer support to CenturyLink Cloud’s VMware IaaS environment
• Provided customer support through chats, emails, and phone conversations
• Met service and supports needs of customers.
• Addressed technical issues wif Confidential Windows, Linux and virtualization platforms
• Monitored and triage incoming tickets via Zendesk and bold chat either address or escalate according to agreed SLA.
• Participated in on call rotation.
• Responded to alerts from solar winds IP monitor-
• Restored guests using Veeam backups
• Performed Nessus scans for security purposes

Confidential

Systems Engineer

Responsibilities:

• Responsible for the daily activities of the QA Test Lab, by following standard operating procedures and working as a team player
• Created and maintained Windows 2003 virtual servers wif VMware used by QA Teams to test IIS 6.0 and SQL 2005-based Authorize.Net, configured IIS security/ application pools and SQL Server 2005 replication
• Communicated status of environments to groups assigned to the environment
• Performed highly structured and automated functional-application, and or regression tests in order to validate the creation of the Windows 2003 IIS 6.0 and SQL 2005-based environments
• Utilized Agile development methodology-
• Provisioned guests from vCenter templates using vSphere.
• Developed scripted automation to standardize Active Directory Account creation

Confidential, Redmond, WA

Lab Engineer

Responsibilities:

• Deployed and configured Windows Server 2008 R2 DNS, DHCP, and Active directory
• Deployed Remote Desktop Gateway Services, Remote Desktop and Remote Desktop Session Host
• Deployed Windows Server Update Services (WSUS)
• Exposure to Hardware Product Testing
• Wrote advanced scripts for hardware testing purposes
• Deployed Windows Deployment Services (WDS)
• Replaced DIMMs, Network Cards and Hard Disks and other hardware as required in HP ProLiant, Dell PowerEdge R710, and Dell EqualLogic SANs respectively.
• Licensed servers using VMAT 2.0.making them MAK clients.
• Maintained a set of servers, over 100, in a computer laboratory setting
• Worked independently to troubleshoot hardware and software problems as required wifout supervision
• Documented complex system configurations in Confidential word and Visio.