SUMMARY

• Solutions - oriented, highly analytical, and resourceful candidate with extensive experience in the network engineering and IT support environment.
• Proven ability creating effective technical strategies and developed problem solving skills.
• Proficient in supporting hardware, software, server and network components to ensure optimum system performance History of providing expert technical advice, documentation, guidance and recommendations to management on critical IT issues such as cost effectiveness equipment consolidation, physical relocation of systems and end user access.

TECHNICAL SKILLS

• Security+
• A+
• Active Directory
• Exchange 2003/2010
• Server 2003/2010/2012
• VMware Workstation 12
• VSphere 5.5
• Server 2008 R2
• Hyper V
• Systems Center Operations Manager 2007
• Dell OpenManage
• HP Openview
• Remedy
• Magic
• SMS
• Networking
• Net Support Manager v.11
• Dameware
• Patch Manager
• WSUS
• Microsoft Office Professional 2007/2011/2013
• Vista
• Windows 7 Enterprise Migration
• TCP/IP
• Internet
• HTML
• SolarWinds Monitoring System
• Cisco Call Manager and Unity
• CommVault
• Backup Exec 12
• Backup Exec DLO and Email

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

• Configure and manage development networks. Create virtualized environments hosted in VMware using ESXi, networks and vCenter using Windows Server 2008 R2, 2012 and Windows 7/8 and 10 platforms. Build networks utilizing both physical and virtual hardware, Design and setup Active Directory domains, group policies, organizational units, groups, and accounts to customize training and development environments.
• Configure ESXi hosts, deploy vCenter servers, create and assign roles for customers to manage virtual resources
• Setup Lincoln Adaptable Real-time Information Assurance Testbed (LARIAT) Server and clients to generate realistic network and system traffic
• Create and maintain Windows Deployment Services to image desktops over the network

Confidential

Systems Administrator

Responsibilities:

• Responsible for Windows Servers/Active Directory systems in the effort to support the agency facility
• Manage, deploy Microsoft patches and updates to servers and client machines via WSUS and Patch Manager
• Install new and rebuild Dell and HP rack mount servers and laptops for both un-classified and classified networks using Windows 2008 R2 and Windows 7
• Utilized VMware vSphere client to build, test and configure virtual servers
• Assist with technical issues relating to daily operational support and maintenance
• Perform daily system monitoring, reviewing system and application logs
• Perform daily CommVault backups and verify process
• Implementation of recommended IAVM’s and STIGs per DOD standards
• Create and edit Group Policies

Confidential

Network Engineer

Responsibilities:

• Management of changes to the F/ERO system to support end users
• Monitoring of system performance and preventative maintenance
• Performance of required security activities such as backups, contingency planning, and audits
• Continuation of end-user support through training and documentation
• Writing standard operating procedures
• Provision of system administration to include applying and testing operating system, database, and support software security patches
• Hardware procurement
• Exercise and event support.

Confidential

Network Engineer

Responsibilities:

• Duties included reviewing Engineering Change Requests (ECR's) for Exchange 2010 and 2003 based on Exchange Risk Analysis Program (EXRAP).
• Group Policy changes using Advanced Group policy Management (AGPM), Active Directory configuration changes including DISA CCRI findings and Active Directory Risk and Analysis Program (ADRAP) findings.
• Utilized VMware VCenter to build, test and configure virtual machines to include Windows 2008R2 Hyper-V Servers, and Windows Vista Enterprise workstations. Accessed virtual domain controllers, and enterprise function servers to accomplish QAC review process.
• Provide 24x7x365 Enterprise Network Monitoring and support to the Coast Guard Telecommunication Information System Command Enterprise Management Facility (TISCOM-EMF)
• Perform mailbox migrations and account administration using Microsoft Exchange System Manager (ESM) and Active Directory Users & Computers (ADUC) for US Coast Guard users across the country and worldwide.
• Monitor and troubleshoot all Coast Guard Enterprise servers using Microsoft Operations Manager 2005 (MOM) and Systems Center Operations Manager 2007 (SCOM)
• Perform installation and configuration of Windows 2003 Server, DHCP, WINS and DNS configurations.
• Manage Domain Controller promotions and execute Exchange 2003 Server builds, installations and role setting for Domain Controllers, Site Servers, and Distribution Servers throughout the network
• Roll out of new Dell T610 Servers for entire Coast Guard 2008 R2 Migration and Virtualization Project
• Perform backup and restore jobs using VERITAS Backup Exec
• Use Remedy ticketing system for fielding user requests and assigning work via Remedy ticket

Confidential

Senior Systems Engineer

Responsibilities:

• Responsible for installing software, setting up servers, performing backup and restore, applying patches, and configuring hardware in compliance with Air Force regulations and policies using SMS
• Created and managed VOIP user accounts, managed and configured Cisco Call Manager and Unity software
• Administered and maintained SAN, Backups of all Servers and Databases using Backup Exec 12
• Installed and managed Dell rack mount and Cisco servers
• Installed and configured Network printers and Cisco VOIP phone devices
• Generated and analyzed reports using Microsoft Systems Management Server Administrator Console
• Installed, managed and deployed Symantec Antivirus patches and virus definition updates

Confidential

Help Desk Technician

Responsibilities:

• Responible for helpdesk operations such as responding to customer Remedy tickets, calls and emails
• Created and managed desktop images using Symantec Ghost Corporate.
• Created and managed user accounts, distribution groups and global directories in Active Directory
• Performed Outlook and Exchange configuration and support
• Performed troubleshooting of network connectivity issues
• Responsible for software installation and support of commercial and Government applications
• Provided Help Desk Support for 250 users (both in-house and remote