SUMMARY

• Versatile IT professional possessing more than 12 years of experience in systems analysis, client support, training, and application implementation and administration.
• Skilled in analysis, troubleshooting, and driving process improvements with a record of achievement in driving efficiency and cost savings.
• Technically savvy possessing expertise in IT infrastructure, network security and administration, and supporting hardware and software applications.
• An effective communicator and facilitator delivering insightful and educational instruction to enhance the skills of coworkers and students.
• Focused on providing quality customer service ensuring rapid and successful resolution of reported customer problems and service requests.

AREAS OF EXPERTISE

• IT Infrastructure
• Best Practices
• User Support
• Database Center Technologies
• Programming
• Research & Analysis
• Troubleshooting
• Kronos Workforce Central
• Presentation & Training
• Software Configuration
• Process Improvements
• Multicultural Sensitivity

TECHNICAL SKILLS

Languages: Java, JavaScript, HTML, SQL, Visual Basic

Platforms: Windows Operating Systems, Windows Server 2000/2003

Microsoft Office Applications: Word, Excel, PowerPoint, Access, Project, Outlook

Business Platforms: Workforce Central 6.3 and 8.0, Workforce Integration Manager WIM

PROFESSIONAL EXPERIENCE

Confidential, Newark, NJ

Senior Kronos Analyst

Responsibilities:

• Evaluate ongoing programs, procedures, and operations through creating and participating in comprehensive studies and applying analysis to make recommendations for improvements.
• Supported the launch, implementation and continued user support of the Workforce Central application through support and configuration of the Attendance, Accrual, Leave, Timekeeping, and Scheduling modules.
• Coordinate and perform the full lifecycle implementation such as Kickoff, Business Analysis, Functional Specification, System Configuration, Design, Testing and Change Management Execution.
• Work directly with Payroll, Labor, HR and other depatments to understand their business needs and translate those business needs into a set of systematic specifications for development.
• Research, document, configure and test all functional elements involving rules and policies.
• Organize and facilitate interactive training for the district administrators and timekeepers on the usage and best practices for the Kronos application.
• Integral part of team working to integrate Workforce Central with PeopleSoft and AESOP applications. Assist PeopleSoft engineer with the creation of APIs from Kronos to PeopleSoft and from PeopleSoft to AESOP.
• Create SQL queries, providing ad - hoc reports upon request.
• Enhanced productivity through configuring Kronos Workforce Central to automate overtime processing which will deliver significant savings going forward.

Confidential, New York

Siebel (SKY) Support Manager

Responsibilities:

• Delivered world class service to support and mentor clients across the USA, Canada, and Brazil on the use of Siebel (SKY) and associated packages.
• Ensured that data was always available to the users in a timely fashion and resolved any issues within the database, using SQL as the main troubleshooting tool.
• Evaluated existing processes and practices and provided recommendation to improve performance and service for SKY supporters and operators.
• Used SQL and a Sky reporting tool to create ad hoc reports, making them available to users as needed.
• Entrusted with managing onsite systems support for hosted events with more 1000 attendees.

Confidential, New York, NY

Information Technology Specialist

Responsibilities:

• Technology specialist managing all aspects of the school’s technical infrastructure.
• Assessed technology needs and engaged stakeholders to support recommendations for system updates and enhancements to meet the present and future needs of students, teachers and administrators.
• Consulted with school administrators providing guidance on capital purchases of new desktops, laptops, and associated peripherals.
• Designed and implemented the school’s first inventory system to track technology capital assets.

Confidential, Brooklyn, NY

Customer Service/IT Support

Responsibilities:

• Assisted customers with efficient support through e-mail and telephone addressing inquiries, resolving problems, and expediting service to elevate customer satisfaction levels.
• Supported network administration and the IT infrastructure through continual system monitoring and initiating corrective actions as appropriate.

Confidential

Network Administrator

Responsibilities:

• Oversaw the Confidential ’s information technology operations spanning 6 branches across the country.
• Ensured the Authority’s mission critical network was maintained to achieve close to a 100% up-time.
• Traveled across the country to conduct onsite maintenance, installations, and implementations of new software and hardware.
• Employed the Remote Desktop application to resolve computer issues and delivered cost savings through minimizing the need for a technician to travel onsite.

Confidential

Computer Instructor

Responsibilities:

• Facilitated training for students ranging from young children to adults in the use of Windows XP, the internet, email, and Microsoft Word and Excel.
• Delivered courses to high school seniors and juniors on Information Technology to enhance their awareness and skills.