SUMMARY

• Senior level Microsoft Exchange Engineer most recently wif Exchange 2010, 2016 and Exchange Online (O365), me also has a background as a Support Escalation Engineer for Exchange at Microsoft, and has previously been in a Support Engineer role for Windows Platform OS, and Failover Clustering at Microsoft as well.
• me has been involved in the IT industry in a variety of environments from commercial to medical to municipal over the past 20 years.
• Thoroughly ANALYZE complex issues to determine root - causes when possible and recommend solutions and best practices.
• Proactively RESEARCH and DEVELOP methods and procedures to enhance both efficiency and effectiveness of the infrastructure.
• Successfully COORDINATE and COLLABORATE across multi-disciplined boundaries to effect and enhance problem resolution.

TECHNICAL SKILLS

• Exchange Engineering / Admin
• MS Hyper-V and ESXi Virtualization
• Network Administration
• Systems Engineering
• Active Directory
• Blackberry Enterprise Administration
• SMSMSE (Symantec Mail Security)
• Research and Analysis
• Office 365 Hybrid
• RBAC, DAG
• PowerShell
• FTMG - Reverse Proxy
• Disaster Recovery and Planning
• Automation
• Risk Management
• Public Folders
• IBM, HP, Dell Servers

PROFESSIONAL EXPERIENCE

Confidential

Lead IT Engineer - Messaging \ Microsoft Exchange Engineering Team

Responsibilities:

• Exchange 2010 Engineering - RBAC Permissions - PowerShell Scripting & Automation, DAG health
• O365 Hybrid EXO Engineering Team: Planning, Implementation, Problem Solving, Mail Routing:
• Hybrid Exchange 2010 wif Exchange 2016 EDGE to EOP and Centralized Mail Transport (Unix gateway)
• Participated in Exchange 2016 Update Planning wif emphasis on MS preferred architecture
• Involved in and lead numerous projects to improve and streamline process and messaging operations
• Implemented Restricted Remote Scripting for Non Exchange Team Admins
• Responsible for scheduling and implementation of service packs and rollups on Exchange Servers
• Responsible for upgrading Exchange certificates
• Responsible for project to add additional CAS servers to existing Exchange ORG (and TMG Server Farms)
• Worked on various phases of the Exchange TEST\DEV LAB and a separate Hyper-V Sandbox
• Lead a project to implement KCD and move Auth for OA and EAS from CAS to TMG
• Troubleshooting wif AD Team for pending DNS thread exhaustion issues - workarounds identified
• Coordination wif Active Directory Team on New user MBX Provisioning and issues affecting Exchange
• Implemented smtp round trip delivery monitoring (using 3rd party solution as incoming initiator)
• Implemented Legacy EX2010 Public Folder Coexistence access for Hybrid Exchange Online Mailboxes

Confidential

Exchange Admin

Responsibilities:

• Operational Support for Microsoft Exchange 2007 and 2010 including multiple Orgs.
• Collaboration wifin the Exchange and other teams to halp prepare and schedule mailboxes for migration.
• Triggered scheduled mailbox sync and switches for Quest Migration Manager for Exchange.
• Involved in QMMEX Support and troubleshooting for mailbox remediation during Email Migration.
• Tracked migrated mailboxes in an Access Database and communicated progress countdowns.
• Involved in various other assignments including partial ecp lockdown, and some RBAC provisioning, etc..
• Microsoft Enterprise Exchange 2007 & 2010 (XADM) Support Specialist:
• 3rd Tier Support Escalation Engineer for the Exchange Admin Specialty.
• Took Escalated Cases for Premier Enterprise, and Professional Customers.
• DAG Configuration and Support, Disaster Recovery

Confidential

L4 Exchange Administrator

Responsibilities:

• Provide Level 4 Technical & Engineering Support to Restricted Clients for AT&T Hosted Exchange
• Create and Manage Linked accounts for clients configured to authenticate via external trusts
• Contributed technical support during the migration of Exchange 2003 to 2007
• Configure all aspects of Hub Transport, CAS & MBX servers
• Troubleshoot Mailbox issues, Message Tracking, Public Folders, and Server Performance
• Research difficult issues and provide recommendations and Best Practices
• Participated in Change Control processes and procedures
• Documented issues in case management system.
• Set up virtual labs for CSS Team wif ESXi and Hyper-V

Confidential

Technical Support Escalation Engineer III

Responsibilities:

• Microsoft Enterprise Exchange 2007 & 2003 (XADM) Support Specialist:
• Worked as 3rd Tier SEE wif Escalated Cases for Premier Enterprise, and Professional Customers.
• Research and Collaboration wif CPR, DEV, and Platforms Teams.
• CCR Exchange Cluster, SCR, SCC, and LCR Technologies.
• Hyper-V Lab, EA (MOLM), Performance, DR, Mixed-Mode Issues, etc.
• Participated in Exchange 2010 DAG Virtual Node build competition

Confidential

Technical Support Engineer III, Exchange Admin

Responsibilities:

• Microsoft Enterprise Exchange 2003 (XADM) Support Specialist:
• Recipient Management, Disaster Recoveries, Public Folders, Clustering technologies.
• Responsible for communication wif corporate customers via telephone, and email.
• Use of EA to remote to customer’s servers in troubleshooting and resolving issues.
• Setup and used a Hyper-V Lab wif a multi-node Exchange Cluster
• Use of overlapping skill-sets from Networking and Active Directory technologies.

Confidential

Technical Support Engineer III

Responsibilities:

• Microsoft Enterprise Platform Support Specialist:
• Provided Senior Level Support for Premier Enterprise and Professional Clients.
• Disaster Recovery, Registry issues, Blue Screen troubleshooting.
• Disk and SAN or NAS issues, NTbackup, Virtual Server, and Virtual PC.
• RIS Deployments, Syspreps, and Unattended Installs.
• Failover Clustering, (MSCS) Fibre, iSCSI or shared SCSI BUS.
• Cluster Best Practices, Break/Fix and Education.
• Collaboration and Consultation wif and from other specialty engineers
• Liaison wif third party vendors for 3rd party issues and collaboration
• Microsoft Enterprise Platform After Hours Generalist - 4 MO 10/2005 to 2/2006:
• Break Fix support for Directory Services, Networking, Cluster, and Setup Specialties.
• Active Directory, DFS Replication, DHCP, DNS, ISA, RRAS, VPN, WINS.
• Provided Escalation and Mentoring for 2nd tier Engineers.

Confidential

IT Specialist II

Responsibilities:

• Network/Server Administration W2K AD - Exchange 2000 and NT 4- Exchange 55
• Brought W2K Servers online and migrated to AD and Implemented Group Policy
• Became the DeFacto Exchange administrator for Smith County.
• Implemented Backup plan and risk management/disaster recovery strategies.
• Moved Juvenile Dept. and migrated NT4 to 2K and MS Mail to Exchange 2000.
• Installation of SUS server to keep County PCs updated
• Network troubleshooting: test network drops, cabling, and switches. assign ports, etc
• VPN usage and support wif SonicWALL and Cisco Pix Firewalls