SUMMARY:

• Extensive, practical network experience on LAN/WAN / PBX Nortel & Meridian Mail Telecommunication systems. VoIP, Motorola RF Trunked/Simulcast Radio Systems, wireless technology, network security and Internetworking
• Energetic, organized self - starter with excellent customer service, verbal and communication skills
• Supportive and dedicated team player able to handle multiple tasks with excessive productivity
• Utilize time management and organizational skills in the professional setting
• Ability to analyze and solve problems in a constantly changing environment
• Strong technical skills, and work well with others on all professional levels
• Eager to learn new methods and technology
• Working knowledge of several software platforms, system administration, maintenance, security, network troubleshooting, cabling and hardware including Cisco IOS and architecture

PROFESSIONAL EXPERIENCE:

Confidential, Williamstown, NJ

SYSTEMS ENGINEER/CONSULTANT

Responsibilities:

• Systems administration and implementation of Windows NT, Windows Server 2000,2003, 2008, 2012, Exchange 5.5, 2000/2003, Windows Terminal Server, Small Business Server, Remote Access Server, Citrix Metaframe, Novell, Windows 95, XP, Windows 7,Windows 8, Oracle 8i, 9i, Linux, and Mac OS, VMware
• Experience in configuring, maintaining, and supported, hardware and software on a client/server environment
• Managed Windows Active Directory, global catalog, structural domains, forests, trees, sites, organizational units, child domains and operational modes mixed mode and native mode
• Migration from NT 4.0 to Windows Server 2000, 2003, 2008, 2012 Including: upgrading servers, domain controllers, and clients in an LAN environment
• Implemented and administered disk management, disk quotas, auditing, and group policies
• Installed and managed peripherals, assigned rights to global groups, domain local groups, local groups, system, and executed incremental and full back ups using Backup Exec
• Configured and installed servers, workstations, thin clients, cable modems, hubs, routers, switches and network printers
• Network/WAN protocols: Lightweight Directory Access protocol, SMTP, Kerberos, SSL IPSEC, PPTP, L2TP DNS, WINS, TCP/IP, IP, RIP, IPX/SPX, SAP, OSPF, FTP, TFTP, Telnet, EIGRP, ICMP, IGRP, PPTP, BGP, HDLC, ISDN, Frame Relay, ISDN, DLCI, LMI, and IPSec
• Knowledge of wireless 802.11a, 802.11b and 802.11g installation, access points, RF, configuration, wireless LAN security, Blue tooth devices, and attacking methodology including: Man-in-the-middle attacks, passive, active, and jamming attacks
• Created assessments in planning, designing, migration and security for small businesses
• Project Management experience including: (ROI) return on investment, (WBS) work breakdown structure, scope definition, Preliminary planning/project planning, project execution and closure
• Set up and maintained a secured network using firewalls, anti-virus software, and Cisco LAN switching and routers
• Experience in Cisco routing and switching including: implementation, configuration, monitoring, security, maintenance and troubleshooting.
• Knowledge of IDS systems, Dimilitarized Zone (DMZ), network scanners (Dos) Denial of Service, and intrusion response procedures
• Supported network infrastructure, software and hardware for several contracted sites including: Basset Furniture, Classic Coachwork, Gelcore GVA Worldwide Commercial Realtors and Oxford Legal & Associates

Confidential, Camden, NJ

Technical Support Specialist

Responsibilities:

• Supplied hardware/software and network support for over 4,500 users for two hospitals and ten remote sites within Confidential East’s Wide Area Network
• Supported software for over 100 applications including: Win NT 4.0, Windows 2000, Windows 3.x, 9.x, Citrix Metaframe 1.8, SNA, MS Exchange 5.x, Raisers Edge (SQL), Pervasive SQL, OCS Oasis, Alchemy, Info Gram, Pyxis, Sbisa, Rumba emulator, Hyperion, Lawson, API, TPA (Precision 2000), Cognos, SMS, ICA client, Invision, SMS Pharmacy, TDS, HDS, Cisco VPN client, Oracle client, Sunquest, CoPath, WITT, Series 9000, Ontime, Softmed, Unity, Cheyenne, Trend corporate OfficeScan Anti Virus, OAS Gold, HelpStar, PC Anywhere, MS Office 97/2000,2003 Jet Admin, disk imaging, Norton’s Ghost, Dictaphone, Muse, Patient Tracking, Bed Tracking, Capcom, Watchchild, Orsos, Mistext and Apollo
• Supported hardware for over 1,000 PC’s and laptops including, Compaq, Gateway, 3COM switches, Cisco airnet bridges, hubs, terminal servers, Troy print server, nics, sound cards, video cards, ram, CPU, motherboards, modems, Jet direct cards, HP LaserJet 2, 3, 4, 4m, 5, 4000, 4050, 8100, 8150, facet, dot-matrix, Intermec label/barcode printers and terminals
• Implemented, managed, troublshooted the desktop environment, network protocols and services on a LAN/WAN environment
• Conducted administration of resources, move/add/changes, establishing baselines, local security policies, local users, groups and system groups
• Supported network protocols: TCP/IP, IP, DNS, WINS, IPX/SPX, FTP, Telnet, BootP, DHCP and ARP
• Technical lead for various projects within two hospitals and remote sites
• Responsible for ordering hardware/software within vendors and technical writing for software setups and inventory

Confidential, West Chester, PA

Voice/Data Technical Administrator

Responsibilities:

• Systems Administration: Nortels PBX and Meridian Mail Telecommunications System, Site Access Security System
• Conducted daily Move/Add/ Change within an integrated digital/analog network system with the ability to plan and self-manage
• Technical Versatility: LAN/WAN/Voice Networking, NT Server 4.0, Citrix, WINS, TCP/IP, DNS, IP, DHCP, telnet and FTP, T1, OSPF, IGRP, RIP, Access Lists, Cisco hardware/software and cross platform experience
• Networking cabling Category 5, coaxial, plenum, 10Base T, thicknet, thinnet, voice, data cabling, various networking tools including Fluke networking analyzers, hubs, switches, telephones, printers, cross connectors and mutiplexers
• Desktop Software Support: Lotus Notes, Windows 3.1, 9.x, NT Workstation 4.0, Terminal Server, Dos, Word, Exel, PowerPoint and MS Access
• Hardware PC Support: Terminals Server, switches, NICS, modems, RAM, motherboards, video cards, sound cards, CPU, floppy drives, CD-ROM, monitors, faxes and printers
• Continually generated technical and interpersonal solutions that meet tight budget and time constraints
• Represented telecommunications maintenance/facility in monthly management meetings
• Prepared legal and business documents using word processing and spreadsheet applications
• Coordinated the department’s telecommunications budget and expenses
• Responsible for maintaining, ordering and inventory of hardware for Nortel’s Telecommunications network
• Supervised cabling staff and coordinated projects
• Served as acting manager when necessary
• Audited expense reports to verify compliance with company’s policies

Confidential, West Chester, PA

Help Desk\Computer Operator

Systems: Unix, DEC/VAC, Tandem, mainframes, NT 4.0

Responsibilities:

• Software knowledge but not limited to: Windows 3.1, Windows 95, Windows for Workgroups, JCL, DOS, NT 4.0, NT Server 4.0, SQL, and Lotus Notes
• Provided technical support for several remote locations through Help Desk
• Handled daily, weekly, and partial system backups for multiple systems
• Provided Data warehousing for company’s databases
• Extensive network capabilities using TCP/IP, IP, DHCP, DNS, WINS, Telnet, LPD, LAN/ WAN on an ongoing basis

Confidential, West Chester, PA

Computer Operator

Responsibilities:

• SMS healthcare system
• Systems: UNIX, JCL, Novell, mainframes, Windows 95 and NT 4.0.
• Maintained nightly system backups on mainframe and batch processes
• Accurately provided information to all departments in the institution