SUMMARY:

To obtain a professional systems engineering and Cybe r Security related position supporting an integrated, multi - protocol WAN/LAN environment leading to increased responsibilities in systems engineering, infrastructure design, implementation, and administration.

SKILLS:

VMware 5.5 & 6.0 Vsphere client, VDI Desktop management via VMware View, App Volumes, Citrix Xen-Desktop, Hyper V, SQL 2012, Nutanix Storage, Profile Unity.

Have wide technical knowledge in following areas like CISCO VOIP Solutions, IP Phones

Voice over IP: H.323, G 729, G 711, MGCP, SIP and SCCP

Windows 2008, 2012 R2 server configuration and management

EXPERIENCE:

Systems Engineer

Confidential, Arlington, VA

Responsibilities:

• Perform ADUC administrative tasks on 2008 & 2012 servers needed for user accounts management and administration
• Responsible for creating user accounts, mailboxes, distribution lists, shared folders, and shared calendars on both the OpenNet and ClassNet systems.
• Setting user and/or group permissions, File transfers and file restorations (from backup)
• Work and troubleshooting issues with MS Communicator and Lync issues.
• Work on Exchange 2010 R2 for clients having mail issues.
• Respond to and resolve Tier 1 Service Desk and Tier 2 Desktop Support in providing guidance and clarification with any discrepancies
• Escalate issues as needed and maintain communications with users and other technical teams
• Worked on Virtualizing Physical servers using VMware VSphere 5.0 and 5.1
• Document all incidents via Remedy v7.5 ticketing system
• Provide support in the NOC by actively monitoring 1000+ servers via NetIQ and responding to alerts such as ping failures, low disk space, and web checks.

VDI System Engineer

Confidential, Fort Meade, MD

Responsibilities:

• Involved in projects for implementation of VDI desktops in a Citrix environment in the lab and Horizon View and VMware 6.0 in production.
• Investigating and resolving complex endpoint system requirements and problems, such as system policies and endpoint security, by applying advanced methods and research techniques.
• Spearheaded the project with design and implementing SSO and configuring VMware Identity Manager.
• Deploying VDI desktops via App Volumes 2.1 and creating customized desktops via App Stacks.
• Implementing policies and processes for patch management, imaging, and software distribution/installation.
• Testing, validating and recording results for audit purposes, and deploying system and application fixes/patches.
• Recommending/implementing support for new processes and software, including developing tools and process documentation for endpoint imaging and provisioning.
• Ensure compliance with policies and procedures including DoD STIG requirements.
• Monitor the interaction between Citrix, Windows and SQL 2014.
• Assisting in the planning for application and desktop virtualization using Profile Unity and Nutanix as storage.
• Providing technical support to customers in a highly complex environment by investigating and resolving systems-related matters of significance.
• Assisting with developing policies to address a rapidly-changing technology environment.

VMware System Engineer

Confidential, Washington, DC

Responsibilities:

• Perform ADUC administrative tasks needed for user accounts management and administration.
• Working with Active Directory 2008 R2 and work with Group Policies issues.
• Cleaning up DHCP and DNS scopes for projects related issues and project specific reasons.
• Involved in projects of migrating 2003 servers to 2008R2 and 2012 R2 servers on VMWare 5.5 also trained on VMWare 6.0 ESXi.
• Building custom virtual machines for projects and support as needed. Provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.
• Troubleshoot windows server 2008 R2 and 2012 R2 issues on VSphere.
• Troubleshoot VDI desktop with Win7 OS in a VMware View thin client environment related issues.
• Provide and support the update/creation of the Citrix XenDesktop and VDI solutions.
• Involved in patch management using WSUS and SCCM 2012 to patch workstations and servers on a monthly basis. Also working another project with BigFix patching on the unclass side.
• Provide support to users with VDI, Windows physical workstation and LAN related issues.
• Network monitoring and server management via IPMonitor.
• Document and resolve all incidents via HP Service Manager ticketing system.

VOIP ENGINEER

Confidential, Lanham, MD

Responsibilities:

• Provide Tier I and II VOIP Support to include phone installations, cabling, switch configurations and modifications.
• Support VOIP Tier III engineer in on -going O&M to include: daily assessment, monitoring utilization, performance and security.
• Recommend and implement improvements to improve user experience, system performance and security.
• Manage site implementations and support standard maintenance in collaboration with VOIP Tier III Engineer.
• Create and update technical documentation to include network topology diagrams as needed.
• Provide end user training to clients on implemented VOIP/IP Telephony technologies.
• Collaborate with carriers and vendors on troubleshooting issues and identifying potential problems.
• Install, troubleshoot, repair and maintain communications equipment in a VoIP environment.
• Working knowledge and experience with the following: Cisco Call Manager 8.6 and Cisco Unity Manager. Cisco Unified Messaging, with Cisco Mobility. Cisco Mobile Communicator. Microsoft LYNC
• Worked with Industry standard VoIP technologies (SIP, H323, SCCP and MGCP). VoIP codec features and functionality (G729a/b, G711)
• Configure and troubleshoot dial-plans on Cisco VoIP gateways.
• Quality of Service (QoS).
• Supported wireless infrastructure. Did testing and supported clients for AP’s, monitoring and wireless issues for Aruba, Cisco and Avaya.
• Troubleshoot network and voice problems.
• Experience using monitoring tools such as E-Health, nGenius, nGenius VVM, Cisco Operations Manager, Cisco Service Monitor, Cisco Statistic Manager.
• Support research on current, available and upcoming technologies that could provide enhancements to enterprise systems.
• Work under general supervision; typically report to a project leader or manager.

SCCM SMS Administrator/Systems Engineer

Confidential, Arlington, VA

Responsibilities:

• Provide support to SSCI, EES, AMS, DAPR and WEB Team and CITI users.
• Install and configure applications as well as create State Dept proprietary image HP & Dell units using Symantec Ghost.
• Provide support for users using ONE FOB, Blackberry & I Phone.
• Site administrator for IPOST and SMS and SCCM for patching workstations and servers.
• Using the PAT TOOLS (TENEABLE, McAfee) to deploy patches and software thru SMS and SCCM.
• Provided Windows Systems administration functions in Active Directory, Group Policy’s and provide support for different Bureau’s within the State Department.
• Manage and deploy VOIP phones and manage users from CISCO Call Manager and Unity.
• Responsible for managing and deployment of Symantec Antivirus 11 on all client machines.
• Responsible for call tracking from initial diagnosis, escalation to resolution using Remedy.

System Administrator

Confidential, Washington, DC

Responsibilities:

• Provide support to Consular Affairs Dept for Consular Applications such as Visa, Passport, OCS, SGAC and PPT.
• Install, Configure XP on new HP and Dell desktops, with standard Dept of State image using Symantec Ghost.
• Provide support for all In House software ACS+, CST, CST-PWD, Rythmyx, CableXpress, PIERS, IPCA, ATS, configuring front end Oracle databases and CADSS.
• Provide support for users using ONE FOB & Blackberry RIM users.
• Manage IPOST and SMS for patching workstations and servers.
• Using the PAT TOOLS to deploy patches and software thru SMS and SCCM.
• Provided Windows Systems administration functions in Active Directory 2008, Group Policy’s and provide support for different Bureau’s within the State Department.
• Responsible for managing and deployment of Symantec Antivirus 11 on all client machines.
• Responsible for call tracking from initial diagnosis, escalation to resolution using Remedy.

SYSTEM ADMINISTRATOR

Confidential, Arlington, VA

Responsibilities:

• Provide hardware/software installation and third level of support for 2000 direct onsite and offsite clients.
• Provide desktop support for Win 2000/XP Vista desktops and laptops and 2003 MS Suite issues.
• Provide support for all In House Sales Trading such as Bloomberg, Factset, CapIQ, IStar, Royal Blue plus Accounting Oracle support, Finance software application from installation and supporting them.
• Monitor Servers for system alerts using Solarwinds. Support users remotely using LanDesk.
• Install, Configure 2000 & XP on new HP desktops, laptops and all other with standard FBR image using Symantec Ghost.
• Work on assigned new projects, creating new images for new series laptops for production and Window 2003 production servers. Support all Cisco wireless and VPN related issues.
• Provide hardware support for HP 4000dn, 8000N, HP Color LaserJet network printers, Xerox 7300. Canon copiers and scanners.
• Responsible for call tracking from initial diagnosis, escalation to resolution using Trackit tracking system.