SUMMARY

• Highly skilled IT professional over 13 years of experience with exceptional leadership, project management and team management skills
• Exceptional Knowledge of Core Compliance, AML, screening and KYC
• Excellent track record as a leader and team player with effective communication skills.
• Commitment to teamwork with continuous learning and skill development
• Multicultural experience.
• Ability to communicate clearly and honestly with peers, managers and customers.
• Good written and verbal communication skills.
• Deadline conscious with strong drive and initiative and ability to work well in time - sensitive situations
• Effective in cross-functional and global environments to manage multiple tasks & assignments concurrently.
• Proven ability to effectively plan, coordinate, and meet deadlines of multiple projects.
• Knowledge of DevOps Delivery and Gap Analysis
• Experience with ITIL framework

TECHNICAL SKILLS

Operating systems: Red Hat Linux (4.0, 5.0 and 6), Fedora core, Cent OS, Unix, Solaris (9 and 10), Windows XP/8/10, Windows 2003/2008 Server

Servers: Dell M710, M805 M600, M610& M620, blade servers & PowerEdge C6100, Sun E250/450, V220, HP Servers (DL 380, ML310 & 330 ProLiant BL460)

Workstations: Sun Ultra 10/ 30/60, HP Z800, HP Z820, Dell 690 & 690N T5400

Diagnostic tools: Nagios system monitors, HP Smart start & HP Insight Manager

High Performance Computing (HPC): Platform Manage/Scali, Cluster Vision OS, MPI, HP cluster Management Utility (HP-CMU).

Software: Logical volume manager (LVM), SAMBA, Hummingbird Exceed, Novell Client for Linux

Services: DNS, DHCP, BOOTP, SAMBA, NFS, NIS (YP), NTP, NAT, IPMP, SNMP (Send mail)

Network: LAN, WAN, File Server, Print Server, Web Server, Remote Access Server.

Office Automation: Microsoft Office suite& products and Open Office

Ticketing Tool: BMC Remedy, Service Now

Database: Oracle, PL/SQL.

Build& Release: Jenkins, BMC Release Lifecycle Management, SVN, Bitbucket, GIT

PROFESSIONAL EXPERIENCE

Confidential, NA

Lead Application Support

Responsibilities:

• Worked in 24x7 Tier-three Global Production support for critical compliance applications
• Supported Web applications and MQ servers like Citi-Screening and Know-Your-Customer (KYC) Web applications on WebSphere, JAVA platform.
• Involved in Production Support, Non-Prod Support Projects
• Represent teh first stage of escalation for Incidents, should these not be resolvable within teh agreed Service Levels.
• Working closely with Business Helpdesk, Dev Team, Test Environment Support, Build, SIT, UAT & RCM Teams etc.
• Citi KYC Global Production Assurance team currently handles 1400 INCs & PRBs per month. Incident Ticket analysis requires deep understanding of KYC Domain knowledge along with Technical skills are required.
• Application support activities including but not limited to, 7x24 monitoring of application, web, database and batch servers.
• Leading & managing teh highly complex Monthly/Quarterly/Half Yearly Enhancement Releases of Citi KYC. Support multiple Releases in parallel.
• To restore a normal service operation as quickly as possible and to minimize teh impact on business operations, thus ensuring that teh best possible levels of service quality and availability are maintained following ITIL best practices approach in adherence with teh service-level agreements.
• Act as a focal point within teh enterprise for all escalation and communication activities for outages and downtimes related to teh Business Applications and Infrastructure, and to ensure that service recovery is handled expeditiously and that systematic issues and problems are addressed proactively and are communicated to senior management and executive levels for awareness and prioritization.
• Creation of Incidents and Service Requests for teh supported applications, first point analysis on tickets and assigning them to L1/L2/L3 & other service lines based on teh scope.
• Tracking of Incident from Opening to Closure, with timely communication to business.
• Provides primary initial incident support. Documents, categorizes and prioritizes incidents as they occur.
• Ensures that incident routing does not meet bottlenecks and that appropriate resources has been engaged to effectively investigate and diagnose critical incidents
• Monitor teh application performance and provide technical support as required
• Provide additional support to existing production support procedures.
• Monitoring system resources, logs, disk usage, scheduling backups and restore.
• Implementing new initiatives around Support Processes and Procedures database querying and creating ad hoc reporting results using SQL/PL SQL
• Interact with infrastructure, release management, change management, QA, DBA and application tams.
• Managing and creating Jobs using Autosys Command center and creating Manual cron jobs as required
• Undertaking research for teh root-causes of Incidents and thus ensures teh enduring elimination of interruptions.
• Perform analysis of application processes, log files, database structure and records to identify risk to teh production environment and incident prevention
• Provide temporary solutions (Workarounds) available to Incident Management. Developing final solutions for Known Errors.
• Prepared and communicated KPI statistics relating to individual / team’s capacity in SP site, and halped fixing teh support gaps.
• Proactively worked towards reducing teh incident tickets by fixing teh support gaps between shift handovers with global support teams.
• Work closely with counterpart in Asia Pacific and Europe, Middle East and Mexico
• Reviews solution options and/or temporary solution
• Approves analysis results and Review problem validation
• Approving results of corrective actions based upon predefined verification criteria
• Creating, validating and approving of all teh change request and change task.
• Process breakdown for Problem and Change management
• Follow-up on escalations and issue tracking for quick turn-around on priority
• Coordinated and planned KT sessions for support team when required for effective support
• Experience in administering or troubleshooting multi-tiered web applications and teh interaction between all infrastructure technical components (web servers, application servers, database servers, LDAP, firewalls, etc.) and can address optimization and security concerns
• Manage Escalations and Join meetings with senior management related to Tech Issues
• Report promptly to management and business partners regarding critical outages until resolution.
• Build teh code
• Project Management, Sr. Management Reporting, Incident Management, Problem Management.
• Owner and focal point of contact for all BAU Data patch and hot fix
• Service Now Incident Ticket and Problem Analysis & Reporting.
• Assist all customers and provide production support and perform tests on all installation process for infrastructure
• Handle day to day activities using with AbInitio Control center and Apps dynamics monitoring Webtool
• Production/Non-Prod Release and Weekly BAU Data Patches Deployment triage and quickly resolve urgent production incidents
• Leading execution of application change management, creation of change tickets
• Experience in Build Tool GIT & Continuous Integration Tool Jenkins and Bit bucket.
• Deploying web applications to teh SYS, UAT, STAGING and PROD Environments.
• Jenkins is used as a continuous integration tool for automation of daily process. (Sanity and Patch builds automation)
• Troubleshooting Build and Release issues
• Expert communication skills, both written and verbal, to communicate complex issues to technical and non-technical audiences composed of peers, partners, management and customers
• Participate in rotation of on-call support 24x7 for responding to production incidents
• Effectively manage and engage teams, Discuss all production support aspects with application development management.
• Provide regular status reports to management on application status and other metrics.
• Report promptly to management and business partners regarding critical outages until resolution.

Confidential

Linux Systems Administrator

Responsibilities:

• Installed Red Hat Linux for production and development environments manually and by using teh Kick start utility
• Deployed and maintained servers (Red Hat Linux/CentOS)
• Installation, Configuration and Troubleshooting of Red Hat Linux RHEL 4, RHEL 5 and RHEL 6
• Providing support and maintenance of Linux/Unix server for both hardware and software.
• Handling Linux File system, Managing Files and Dir’s
• Creating and Modifying BASH scripts to run them using Cron scheduler
• Using Shell(BASH) Scripting to Automate Linux System Maintenance Patching, connectivity testing and general maintenance, using Red Hat Satellite
• Providing support and maintenance of Linux servers (300+) for both hardware and software.
• Handling Linux File system, Managing Files and Dir’s
• Checking teh Space Issue in teh Lower Environment and Clearing Unwanted Files.
• Performed Configuration Management with Kickstart
• Monitoring teh health of teh servers by performing health checks
• Use diagnostic tools to gather information on server supported by Dell M610, M710, and M805 blade servers.
• Upgrade and update Firmware and Bios for teh hardware
• Upgrade teh server’s hardware to teh latest version to add new features and enhancements and keep teh hardware and software levels to teh latest.
• Performing hardware maintenance tasks whenever servers go down due to memory
• Failure, mother board failure, hard disks failure, fan failures, booting failures etc.
• Performing software maintenance and monitoring teh servers using cluster management utility.
• Backing up teh switches configuration namely HP procure switches 5400 ZL, 2600 series and infiniband switches before going for maintenance tasks.
• Troubleshooting teh components of Dell M600 and M610 blade servers and solving teh tickets of servers going down by going to teh root cause and solving them to teh best of my abilities
• Maintain server lab up up-to-date with patches and service packs.

Confidential

Systems Support Engineer Windows/Linux

Responsibilities:

• Installed RedHat Linux and Windows servers for production and development environments manually and by using teh Kick start utility
• Installation, Configuration and Troubleshooting of Linux workstations and servers.
• Diagnosing/Replacing teh defected hardware
• Perform security scans on all production system regularity
• Day to Day administrative functions of system software including teh availability and functionality
• Review system error logs and operations daily reports
• Configuring, troubleshooting and debugging X.
• Maintain server lab up up-to-date with patches and service packs
• Manage Cisco 2611 router with two ISPs Lines, Switches, Watch guard Firewall.
• Establishment of a Linux based network of teh office
• Configuration of DNS, DHCP, NFS, FTP, SAMBA, APACHE, SQUID and Emails server for teh organization.
• Implemented backup and recovery procedures in teh established setup.
• Maintain server lab up up-to-date with patches and service packs.