TECHNICAL SKILLS

• As IT professional wif broad knowledge of Information System Technology, looking for a challenging career wif a progressive organization to utilize my skills.
• Strong problem solving, Experienced L2 and L3 devices such as switches and Firewall.
• Familiarity wif Data Center operations. training and mentoring Level I engineer. Experience wif Active Directory, Group Policies creation/deployment, Exchange 2003.
• Working knowledge of network protocols such as, TCP/IP, DNS,BGP, DHCP, FTP, HTTP, IMAP, RIP, SMTP, SNMP, OSPF.
• Ability to Communicate and interact effectively wif Customer and team members of diverse backgrounds.
• Technical proficiency wif Windows and MAC platform.
• Experience wif network security - firewalls such as Juniper NSM, ACLs, VPN services
• Analytical and Critical Thinking Skills,
• Microsoft and MAC OS support. Experience wif HP/del/intel/SAN hardware. Worked wif Nagios, Remedy-Force, Right-Now and JIRA ticketing system.
• Experience wif NetBackup and Quantum device configuration and maintenance .
• Certificates: A+, Net +, JNCIS, JNCIA and IDP Certified. Juniper CIS is equivalent wif Cisco CCNA.
• Familiar wif VM-ware and virtual pc. Work experienced wif NOC monitoring system, such as Orion/ Solar-winds and Nagios.

PROFESSIONAL EXPERIENCE

Genesys NOC Tier 2 Engineer

Confidential, UT

Responsibilities:

• Troubleshoots,Diagnose, Performs maintenance on computerized applications, servers, hardware and software . Mentor and train level one new hire NOC engineer and deliver continuous support and knowledge sharing wif team members. Monitor and troubleshoot LAN/WAN systems, routers, switches, firewalls, storage in the production environment. Provide enterprise Data backup and restore wif Veritas NetBackup appliances to backup all of our database and core applications at multiple data centers one local and two remote sites.
• Identify critical data, voice and security issue from Nagios and windstream system and take appropriate actions toward resolution . Perform incident management rules during production service down time, until all issue resolved and documented.
• Follow data security rules, by Update softwares programs regularly make sure all antivirus and firewalls working properly. Backup Data regularly, on tape and media server disks, Monitor diligently, prevent downtime and make sure business continuty. Create new KB or update the documentation wifin the Genesys knowledge base.
• Resolve Top Enterprise level II Support Edge Premium customer problems via the telephone, web and NetApp Auto-support software. Provide support for diagnosing, reproducing, and fixing software and hardware issues. Research customer issues in a timely manner and follow up directly wif the customer wif recommendations and action plans. Create RMA, replacing hard drive, memory, PSU and assisting on cache battery changes, as well as assisting Professional service engineer on hardware and software issue by phone and email. Collaborate wif Team members who may need assistance working on their technical cases. Assist customer wif, Linux, Windows Client/Server, as well VMware software’s. Earn over three months of technical and customer service training. Most populare protocol used NFS, the UNIX remote file sharing, CIFS, the Windows NT remote file sharing, SAN connectivity methodologies for storage systems, SAN, storage area network, ISCSI, TCP/IP,DNS,SNMP,RDP.

R-system Technical support Analyst II

Confidential, Salt Lake City

Responsibilities:

• Provisioning smart phones, tablet, apple and Microsoft devices for enterprise multiplatform server software’s such as SQl, MS Exchange 2007, Outlook, active Directory, Lotus Notes, Microsoft server 2003 and 2008, mobile server GMM and GMC and Domino. Directly interfaces wif customer System Administrators, to isolate and resolve issues they’re experiencing, in their environment, relative to the R-system Technology product. Install and troubleshot the secure browser on smart phone and resolve any compatibility issue. Instruct customer to create application pool, install certificate on mobile server. Assist customer on exchange, outlook, and network connectivity issues. by collecting all devices and server diagnostic logs and configuration information to test in the lab, find solution and update client in timely manner.
• Provide Tier 1 and 2 supports on LAN workstations, such as Perform Install, configure, and maintain network performance. Provide daily system support including hardware, operating system and applications installation. Install and troubleshoot printers, desktop, laptop MAC and Windows applications, add and remove user and computer in Active directory, as well as add modified group policies.
• Perform system maintenance, evaluate, test and integrate upgrades operating systems and applications. Investigate problems, research and develop effective and logical solutions considering operational policies and information assurance requirements. Test systems for performance and tuning, create new user account in active directory, and join computers to network .Participate on call down-time maintenance work. Communicates technical information to both technical and non-technical personnel. Research, Identifies and recommends appropriate changes to network infrastructure to improve performance. Manage and prioritize assigned tasks to meet team and business objectives

Juniper Net-Screen Firewall Engineer

Confidential

Responsibilities:

• Work wifin the Cyber-security Engineering and Chief Information Security Office teams to promote the best network security practices, supporting Juniper network wif a specific focus on security and firewall management, used SNM rules. Answering incoming customer incoming calls for netowrk and firewall issue, problem like misconfiguration, security threat, or packet routing issue.Use interanet KB or research problems and recommend solutions to and follow up wif customoer at appropriate time. Advise client on upgrading old firwall, switch or routers . Configure and utilize network protection components . worked wif security tools such as NSM,ACLs, Wireshark, packet sniffer/SolarWind, Earned multiple Juniper certifications, such as JNCIA, JNCIS and IDS .
• Provide leadership and project management duties to IT team at Weber State University. Provide escalation support wif trouble tickets Provide hands on experience wif hub, switches and Quantum tapes data backup server.
• Assist on Migrating Workstations and server wif Quest migration tools to transfer all existing configuration to new system. Share knowledge and experience wif team member, to increase quality services. Provide technical guidance to team on all installations, upgrades and backups of software and hardware applications. Perform weekly and monthly performance reviews for all technical support staffs.