SUMMARY

• Astute strategist wif an extensive track record of building and aligning organizations to achieve excellence, profitability and unparalleled client service.
• Skilled relationship builder and trusted advisor, wif clients in separately managed accounts.
• Pivotal resource in business development and spearheads top - performing teams, providing the training, guidance and support needed to meet and exceed both client and business expectations.

AREAS OF EXPERTISE

• Strategic Planning
• Product Development
• Business Development
• Change Management
• Systems Architecture
• Capital Planning and Investment
• Operations Management
• Project Management
• Process Improvement
• Recruiting / Training / Team Building
• Client Presentations
• Due Diligence / Compliance

PROFESSIONAL EXPERIENCE

Lead IT Solutions

Confidential

Responsibilities:

• Non-Supervisory Role responsible for the delivery of the Confidential / UC Architecture and modernization on all CONUS and OCONUS Army Bases
• Collaboration across Army commands to influence the stakeholders and policy shift and acceptance on the Enterprise Voice / UC Architecture vision
• Daily interaction wif government client to evangelize the vision and roadmap to get to legacy TDM divestiture for the Army in a phased, systematic, sustainable and achievable approach
• Influence the recommendation and acquisition strategy of new technologies for Army Global Enterprise as well as the implementation standards and policy
• Assist in the development of several other global architectures for the Army to include Identity Management, NIPR and SIPR Wireless, and NIPR and SIPR ICAN
• Managed twenty plus personnel across multiple geographic locations, shifts and disciplines on a multi-year program in an effort to migrate 80k phones, circuits and trunks from the Pentagon’s legacy CS2100 VoIP system to AS5300 Unified Communications SIP solution
• Daily interaction and collaboration wif government client and executives to coordinate, schedule and migrate Pentagon VIP VoIP customers wif complex technical and political requirements
• Manage program budget, timelines and deliverables as well as procurement and vendors
• Develop UC / Voice road map for Headquarters DoD / Pentagon and present recommendations to Senior Executives
• Solution recommendations led to the realization of $25 million dollars in savings for the government

Confidential

Voice Operations Manager

Responsibilities:

• Hired and managed twenty plus personnel across multiple geographic locations, shifts and disciplines to perform Voice Operations roles and tasks for United States Army Information Technology Agency in the Pentagon; a key set of applications running on the NCR WAN.
• Leadership and experience ensured systems up-time of 99.999%; exceeding client KPI’s and contributing to program successes
• Daily interaction and collaboration wif government client and executives to ensure the highest industry accepted levels of service and response time to outages and develop metrics and SLA’s to be rated on by client
• Technical lead for Voice Technologies on the contract and charged wif all operations tasks to provide reliable and high-quality Voice Service to nearly 80,000 end user instruments throughout the NCR
• Responsible for diagnosis and resolution of hardware and software issues; respond to incidents, change requests and service requests
• Responsible for Voice related configuration, administration, and troubleshooting of NCR Enterprise Transport / MAN edge switches, distro routers and wedge routers
• Managed IP space for unclass VoIP system and VoSIP system and generated requests for new subnets on both systems wif Voice specifications
• Managed Voice system DHCP servers and generated firewall requests for voice systems ACL’s and troubleshooting
• Responsible for attaining and maintaining system accreditation; Maintained STIG compliance on all Voice systems
• Monitoring of security events, development of network configurations and manage Active Directory

Confidential

Sr Voice Engineer / Team Lead

Responsibilities:

• Oversee the daily operation, maintenance, engineering and troubleshooting of the Nortel CS2100 VoIP telephone system (approximately 140 core servers) and 80k+ end users and ancillary equipment
• Developed knowledgebase for improved continuity / disaster recovery and trained new team members on processes and procedures
• Developed documentation requirements and root-cause analysis procedures for VoIP related incidents
• Tailored custom solutions for clients to fit their unique mission requirements
• Technical lead for Voice Technologies on the contract and charged wif all operations tasks to provide reliable and high-quality Voice Service to end user instruments throughout the NCR
• Responsible for Voice related configuration, administration, and troubleshooting of NCR Enterprise Transport / MAN edge switches, distro routers and wedge routers
• Managed IP space for unclass VoIP system and VoSIP system and generated requests for new subnets on both systems wif Voice specifications
• Managed Voice system DHCP servers and generated firewall requests for voice systems ACL’s and troubleshooting
• Responsible for diagnosis and resolution of hardware and software issues
• Responsible for attaining and maintaining system accreditation; Maintained STIG compliance on all Voice systems
• Monitoring of security events, development of network configurations and manage Active Directory

Confidential

Sr Voice Engineer

Responsibilities:

• Oversee the maintenance and operation of multiple PBX and voicemail systems serving 8K+ end-users as well as an enterprise call center consisting of 100+ agents
• Develop and implement new voice solutions critical to national security
• Responsible for diagnosis and resolution of hardware and software issues
• Respond to incidents, change requests and service requests
• Managed the development, implementation, maintenance and upgrade of voice communication systems for Federal Intelligence Agencies throughout the Washington metropolitan area
• Ensured the proper operation of voice communication systems that are critical to national security
• Completed all Nortel voice systems installations on time and under budget in compliance wif customer specifications

Confidential

Senior Systems Engineer

Responsibilities:

• Served as Site Supervisor and Switch Technician for a worldwide telephone equipment contract wif the US Department of State.
• Oversaw the development, installation, maintenance and upgrade of voice communication systems vital to national security
• Traveled to global US embassies and consulates to install or upgrade systems to Nortel Meridian 1 options 11-81c and NORSTAR PBXs
• Collaborated wif onsite Information Management Officers to identify client needs and assess existing switch rooms
• Trained end-users on the operation of new phones, operator consoles and PC attendants. Collaborated wif telephone companies to properly configure new E-1s and T-1s
• Succeeded in completing 6 installations at American Embassies/Consulates 100% on schedule and under budget despite facing numerous international logistical challenges
• Operated as a Technical Controller tasked wif training and maintaining an operationally ready team of 10 joint service members to a high-level of readiness in support of Joint Chiefs of Staff and JSOTF missions; deployable worldwide in 8 hours of notice
• Airborne and Air Assault operations
• Led the forward deployed site installation, operation and maintenance of SCAMPI SOCOM Communications suites to include IDNX Time Division Multiplexers, encryption devices, modems (fiber & copper), Cisco routers for NIPR and SIPR applications, Nortel Meridian PBX Switches, Fireberd 6000 test equipment and video teleconferencing suites

TECHNICAL SKILLS

Hardware: GENBAND AS (Application Server), Avaya AS5300, Cisco Unified Call Manager, Nortel CS2100, Juniper Switches and Routers, Cisco Switches and Routers, Oracle Session Border Controllers, Infoblox DHCP servers

Software: Microsoft Office, VMware, Switch Expert, NetPlus, Remedy

Operating Systems: Mac OS, Windows, Linux, Unix, iOS, Junos

Architecture: Unified Communications, VoIP Systems

Supervisory and Management expertise: keeping team well informed and holding members accountable; apportioning resources and funds, technical aptitude; time management and trouble-shooting

Leadership assets: team building skills; ability to cultivate and consider new ideas; empowerment of subordinates to grow

Communication skills: approachability, professionalism, articulation, interaction wif subordinates, superiors and clients