SUMMARY:

Highly skilled information technology professional with over seventeen years of progressive experience in the areas of information systems, technical support, IT Security, technical training and instructional document creation. I have contributed to the successful growth of start - up companies as well as worked as Manager of a large enterprise team supporting a Federal organization. My professional goal is to join a team of IT professionals contributing to the security of an enterprise network. My personal goal is to advance my education and experience in information technology security.

SOFTWARE:

Ticketing Systems: FrontRange, Remedy, DART, Dell KACE, Kayako

Change Management Tools: Jira, Change Gear

Operating Systems: MS Windows Server 2012 Datacenter, MS Windows Server 2008, MS Windows 2012 Datacenter, R2, MS Windows 2000 server, MS Windows 2003 server and workstation, MS Windows XP, MS Windows 7, MAC OS X, Mavericks, Yosemite

Remote Tools: Symantec PCAnywhere, Bomgar, GotoMeeting

Design and Web: Adobe Creative Suite (Photoshop, Flash, Fireworks, Illustrator, Dreamweaver, Live Cycle), WordPress

Deployment Tools: Manage Engine Patch Management, AppSense, Symantec Altiris, Dell KACE

Server Software and Tools: Exchange Server, Blackberry Enterprise Server, DNS, Active Directory, Group PolicySystem Security Tools Tenable Nessus, McAfee ePO, Check Point Enterprise, Kaspersky, Sophos, GFI Endpoint Security

Virtualization Tools: VMware console, converter, and tools

Updates and Patching Tools: KACE, WSUS, ME Patch Management, MS Office Suite 2010 and 2013

Network Security Tools: Google Apps Console, LogRhythm, Forescout CounterAct, Change GearSocial Media and Analytic Tools HootSuite, TweetDeck, WebTrends, Google Analytics, Facebook Analytics

Protocols: TCP/IP, HTTP, HTTPS, FTP, SFTP, SSL, SSH, VPN

PROFESSIONAL EXPERIENCE:

Confidential, Upper Marlboro, MD

Windows Systems/Security Engineer

Responsibilities:

• Review security scan report for system vulnerabilities
• Research system vulnerabilities and remediation/mitigation measures
• Create and submit Change Management documentation to implement remediation of vulnerabilities to Branch Manager over applications
• Review enterprise systems to determine threat surface and provide mitigation measures to prevent malicious activity
• Troubleshoot causes for system alerts and recommend remedies and preventive measures
• Create Group Policy Objects to enforce domain wide security requirements
• Manage malware protection system to ensure updates are properly distributed
• Implement CIS Benchmarks for Windows 2008, 2008r2, and 2012 Datacenter servers
• Remediate usage of SHA1 certificates on enterprise systems
• Hands on upgrade of backup storage system
• Contributed to disaster recovery plan for enterprise environment as it related to patching and system security
• Ensure systems are patched and vulnerabilities are remedied or mitigated within SLA requirements
• Provide research and documentation for risk acceptance
• Liaison between application developers and ISSO through SDLC to ensure minimal threat surface i.e. modifying configuration files to prevent exposure of verbose information
• Contribute to weekly security status meetings

Confidential, Washington, DC

IT Security Engineer

Responsibilities:

• Manage Endpoint Security Server
• Manage SFTP server accounts to ensure user access and creation of vendor accounts
• Train users in use of SFTP web interface for large file transfers
• Ensure proper installation of private encryption keys
• Perform daily analysis of system logs for anomalies and malicious activity
• Maintain endpoint security logs of system activities
• Remediate system security threats
• Test security software for desktop and mobile devices
• Create instructional documentations for staff
• Configured software for Change Management
• Create Change Management documentation
• Investigate and resolve remote connectivity issues
• Implement best practices for VPN, full disk encryption, and removable media
• Monitor user activity for unauthorized use and software installations
• Project Manager for deployment of document encryption application for Museum’s Development department
• Manage SharePoint site for IT Security Department
• Report directly to the Chief Information Security Officer

Confidential, Washington, DC

Manager, Technical Services and Support

Responsibilities:

• Review and prioritize support request
• Ensure proper assignment of duties to tech staff
• Review help desk activities
• Take proactive actions to increase productivity and customer support
• Maintain vendor relationships and review external contractor billing
• Act as technical lead and project manager
• Provide software support for Museum staff
• Troubleshoot systems issues including desktop support
• Responsible for design and build of Tech Support intranet site using Google Sites platform
• Technical lead for MAC OS X support
• Provide technical specifications for infrastructure purchases i.e. storage systems, fiber channels, etc.
• Maintain software licensing and deployment records
• Troubleshoot VPN connectivity issues
• Issue and administer two factor authentication accounts and devices
• Creating and conducting staff technical training
• Configured and deployed Endpoint Security agent
• Reported to Director of Tech Services

Confidential, New York, NY

PCI Security Analyst/Security Engineer

Responsibilities:

• Prepare client for PCI audit
• Setting server security for PCI compliance
• Setting Group Policy utilizing Custom GUID
• Installing trust certificates
• Editing ADM templates
• Administration of Domino server
• Lotus Notes 8.5 account setup and troubleshooting
• Installing and configuring UPS for remote management
• Preparing spreadsheets to organize switch and patch panel assignments
• Applying Best Practices in accordance with PCI standards
• Reviewing and preparing preventive measures to network intrusion alerts
• Setting corrective measures for traversal vulnerability
• Review of Windows 2008 R2 events and correcting error alerts
• Setup and monitoring of network backups
• Installation and configuration of Endpoints Security software

Confidential, McLean, VA

Instructor, Software Support

Responsibilities:

• Provide Tier 2 support
• Conduct daily Win 7 orientation classes for users
• Conduct one on one trainings for Senior Staff i.e. Vice Presidents
• Troubleshoot Lotus Notes 8.5
• Prepare systems for RoboCopy backups and data transfer
• Ensure proper AppSense installation
• Remote software installations utilizing Altiris and Remote Config. Manager
• Provide Window 7 system analysis and troubleshooting
• Utilize ticketing systems to fulfill and track user request
• Managed Soft token installation
• Maintain daily reports of hardware distribution
• Act as software manufacture and user liaison to provide application support
• Report directly to the Senior Systems Administrator

Confidential, New York, NY

Contractor, Help Desk Support

Responsibilities:

• Ensure connectivity to the Research SAN in multiple research labs and executive offices
• Provide support for Win 7 and Mac OS systems
• Member of server migration team to insure connectivity
• Direct users in utilizing reporting system
• Report to hospital IT staff any and all issues related to connectivity
• System imaging
• Installation of Dolphin Imaging software
• Provide system analysis for hospital staff
• Reported directly to the Director of IT Services

Confidential, New York, NY

Consultant

Responsibilities:

• Developed infrastructure for iNet radio broadcasting and VoIP
• Configured remote access for station programming
• In charge of hardware selections and purchases
• Configured LAN/WAN security and access

Confidential, Little Rock

Computer Specialist/Systems Administrator/ Webmaster

Responsibilities:

• Create data security policy in accordance with federal mandates
• Maintaining computer systems and user data security
• Database administration including backup, maintenance, and data analysis
• Conducted scheduled maintenance of program servers including patching, application installation and updates, Active Directory administration, and system hardening
• Upgraded office & lab systems from Windows XP to Windows 7
• Maintained COMPASS Act testing lab which included proctoring client testing, data retrieval, and system administration i.e. remote testing setup, user access, and system security
• Advising on and approval of software/hardware purchases
• Manage website content utilizing Adobe Creative Suite, WordPress, and Web 2.0 technologies
• Directed social media campaigns, managed program Facebook and Twitter communications
• Set up Facebook page for TRIO Student Support Services
• Reviewed Facebook Analytics to determine reach and impact of social media campaigns
• Authoring monthly Tech Tip and program newsletters
• Scripted and acted as voice over talent for program radio and TV advertisements
• Created "Power of Education" promotional campaign.
• Involved forming partnerships with local radio and television network affiliates to promote educational initiatives utilizing local celebrities; campus workshops and tours; and regional community outreach programs.This program contributed to the enrollment of 600 new program participants and enabled us to reach our federally mandated grant requirements.
• Created financial literacy web portal to satisfy program mandates
• Created instructional documents for staff
• Conducted monthly technical workshops for clients and staff
• Presenter at annual state and regional educational conferences
• Videographer and editor for TRIO Quest audio and video competitions
• Managed staff of 3 subordinates.
• Reported directly to TRIO Program Director

Confidential, New York, NY

Systems/Network Administrator

Responsibilities:

• Maintenance and installation of Windows and Apache web servers
• Provide Tier 3 Troubleshooting connectivity issues for client’s sites
• Server installation and monitoring of Network Operations
• Initial web site setups such as IIS configurations
• Provided phone, online, and remote support for clients
• Maintain documentation of support, and network activity
• Member of N.O.C. management team over 592 web servers
• Assist in configuring firewalls for network security
• Reported directly to the President

Confidential, New York, NY

Contractor/Project Manager

Responsibilities:

• Supervised installation and setup of entire office infrastructure
• Wiring of CAT5 cable throughout the work area
• Apple server and workstation setup for file and print sharing
• Switch configuration to optimize network speed and security
• Maintained project and purchase documentation