Priority Support Analyst Resume New York, NY - Hire IT People

SUMMARY

I am a multi - certified systems administratorwith strong experience seeking to become an asset to your esteemed organization as an active member, to utilize my skills and abilities, and achieve professional growth while being resourceful, innovative and flexible.
I am a well versed and skilled problem identifier and troubleshooter dat is very comfortable managing systems, projects and teams in a range of IT environments.
I am skilled at managing server infrastructures and data-center operations across Windows and Mac OS X platforms.
Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance

PROFESSIONAL EXPERIENCE

Confidential New York, NY

Priority Support Analyst

Responsibilities:

Analyze and repair escalated Issues in a 24x7 support role.
Provide guidance and support for L1 and L2 technicians.
Configure, install, and support applications such as iManage, Workshare, Concordance, and Safeword and others.
Troubleshoot and repair user application, hardware, and server level issue at an escalated level.
Provide complete onsite support for client networks.

Confidential, NY

Network Administrator

Responsibilities:

Constructed virtual infrastructure including virtual pooling and machines in a VMWare 5.x environment.
Built and supported active directory and exchange as well as virtual systems in an environment dat included Microsoft Server 2008 machines and VMWare VSphere 5.0, with Wyse end terminals.
Configured, installed, and maintained the office halpdesk software, SysAid, to allow for a quick resolution of office network issues.
Troubleshoot and repair user application, hardware, and server level issues.
Install, Upgrade and repair office applications such as Microsoft Office, QSHR reporting, CCE.

CT Networks Hauppauge, NY

ITOC Analyst

Responsibilities:

Deliver a superior level of customer service at the user level.
Configure, install, and maintain Microsoft networks as well as integrating new software.
Configure and support Active Directory and exchange in windows 2003 and 2008 server environments.
Build and maintain virtual systems using VMware as well as Hypervisor.
Configure, install, and support applications such as Centricity, ICVerify, and other Medical applications.

Confidential Hauppauge, NY

Senior Helpdesk Engineer

Responsibilities:

Deliver a superior level of customer service at the user and management level in a 24/7 environment
Configure, install and support Microsoft networks as well as integrating new software.
Configure Active Directory and exchange in windows 2003 and 2008 server environments
Configure, install, and support applications such as Filesite/ Worksite, Workshare, Concordance, and Safeword and others.
Troubleshoot and repair user application, hardware, and server level issues.
Clean client machines and servers of malware such as spyware and viruses.
Manage halpdesk to ensure proper workflow and customer service levels.

Confidential, NY

Network Operations Center Engineer

Responsibilities: