Help Desk Analyst Resume Profile

IT PROFESSIONAL

IT professional with multiple strengths in network administration, network infrastructure and advanced desktop and application support. Proven skills in dealing with people from a diversity of backgrounds with expediency and courtesy, as well as a record of achievement in building, maintaining, troubleshooting, repairing and updating state-of-the-art Windows networks.

Technical Work Experience:

Confidential

Help Desk Analyst providing worldwide support

User and email account creation Office 365
User permissions and group policies
Anti-virus deployments
VTC support
Patch Management on servers
Confidential
Network Manager
Hardware and software support
User account management
Desktop and Laptop Imagaing

Confidential

Desktop Support Technician for over 800 laptop/desktop computers

Responsible for setting up new user and email accounts Active Directory and Exchange
Tier 1 support for network connectivity
Installation of Emergency Medical Records Software
Site surveys for new practices

Confidential

Email migration support of over 200 clients daily from MiraPoint to Microsoft 365 cloud based
Upgraded clients from Microsoft Office 2003 to Office 2010 through Monticello and Back Streets
Provided onsite support as well as remote support using PC Anywhere and Remote Desktop
Clientele of 7,000

Confidential

Received extensive network/technical training as a Tier1/Tier2 Desktop Administrator
Key team member in network infrastructure rollout: Windows 2003 Server and Workstation, active directory, group policy, printer support
Selected to lead major internal network upgrade involving the rollout of 300 new Dell laptops
Maintained and supported 5 VSAT terminals in various locations throughout Iraq
Desktop/ Laptop Support provided for 300 users while deployed to Iraq

Confidential

Drove continuous process improvements in wiring, installation and programming resulting in the installations of all Norstar systems suc h as the BCM 50/100 in various companies.
Responsible for setting up Nortel VOIP phones
Set up calling trees
Showed employees how to use basic calling features
Responsible for programming all extensions and calling trees

Confidential

Deployed to Iraq and managed a Line of Sight / Telecom and Data Switching Team
Responsible for over 2 million dollars of equipment without a loss
Provided various secure and non-secure communications flawlessly
Interpreted BIT/BITE and error codes to correct system faults

Core Competencies:

Hardware- Routers and Switches, Desktop and Laptop support, Printers, Insurance Card Scanners, Server Support, VOIP configurations, VTC

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