TECHNICAL SKILLS

Networking: LAN/WAN, MS Exchange 2003/2007/2010 servers, Switches, Routers, Network wiring, File Servers, Printer Server, Active Directory Administration, Group Policy, TCP/IP, DHCP, WINS and DNS, Network Security, Printers, Remote desktop, FTP server/clients, VPN, Cisco/Sonicwall, Shoretel Phones.

Software: Microsoft Office 2003/2007/2010/2013, Microsoft Azure, Microsoft Office 365,Norton Antivirus, Kaspersky, Adobe Creative Suite 3 - 5, Norton Ghost, VERITAS Backup Exec, Sophos Endpoint Security Antivirus, Sophos SafeGuard Encryption, Bomgar, Share Point 2010, VSphere, Microsoft Hyper V.

PROFESSIONAL EXPERIENCE

Confidential, Woodmere, NY

Systems Administrator

Responsibilities:

• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Implemented a new JIRA service desk system with a web portal for end users and brokers.
• Performed a Microsoft Azure Physical to virtual migration dat consolidated out physical servers to one rack. dis migration saved the company thousands of dollars on Enterprise support, hardware, and power.
• Headed a physical to Virtual migration building a Hyper-V and VSphere environment.
• Implemented departmental group policy’s dat limits user access on the file server.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Migrated from Microsoft Exchange 2010 to Office 365.
• Manage user mailboxes, archive, groups, contacts, in-place eDiscovery & hold, protection filters, and Skype for Business accounts in Microsoft Office 365.
• Provided Salesforce Support to end users and brokers.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Preformed a Microsoft SQL databases migration from SQL server 2008 to 2014.
• Managed user permissions in Microsoft SQL Server 2014

Confidential, Long Beach, NY

Jr. Windows Administrator

Responsibilities:

• Primary Support Technician for 9 offices worldwide with over 200 employees.
• Preparation, implementation, and administration of Share Point 2010, Bomgar Appliance-Based Remote Support Software, and Symantec Ghost Solution Suite 2.5.
• Systems Administrator for Sophos Endpoint Security Antivirus, Sophos SafeGuard Encryption, and BlackBerry Enterprise Service 10.
• Created and maintained Virtual Machines in our Hyper-V and VSphere environment.
• Project lead for companywide Windows XP to Windows 7 migration.
• Project lead for companywide laptop whole disk encryption project.
• Responsible for maintaining windows patches for all QA and UAT servers.
• Purchas, image, distribute, and track all company laptops and desktops.

Confidential, Jamaica, NY

Sr. I.T. Support Specialist

Responsibilities:

• Documentation /remedy/Inventory through TrackIt/Footprints Helpdesk ticketing system.
• Provide support for 200 Dell laptops and Desktops running windows XP, Vista, and 7.
• Daily Support for AD password reset, virus and spyware removal, resolving network connection issues, Printer assignment or repair
• Provide remote support for all system issues using Remote Admin, Dameware, and Bomgar.
• Create and Deploy PCs and Laptops Ghost Images Using Symantec Ghost Solutions Suite 2.5
• Provided end user support for our web and desktop based Citrix environments.
• Troubleshoot Network connectivity issues in Cisco switches, patch panel and wiring.
• Distribute Updates to desktops using WSUS patch management system
• Desk phone assignment and replacement for Cisco Call Manager 4.5/7 and Unity Voicemail VoIP phone systems.
• Manage Zoom Call Recording system for desk phones.
• Designated officer for departmental compliance of Sarbanes Oxley regulations.
• Author application documentation and User Training Material. Host user training seminars for enterprise application for all users.

Confidential, Brooklyn, NY

Desktop Support Analyst III

Responsibilities:

• Assisting users with various issues within a 12 building facility and various satellite clinics.
• Installations of new PC hardware consisting of network printers and Scanners, also installation and configuration of software.
• Assuring issues are resolved and are in proper working order Desktop PC and network printers.
• Assisting with a month and a Half deployment of Virtual PC which consist of configuration of (Wyse Zero Client) and network printers. dis new building is replacing an older building on campus deemed obsolete.
• Great noledgebase of several applications being used by hospital. For example (Novell GroupWise, Quadramed, Webterm, SSO tools, Leostream, Xyloc).

Confidential, New York, NY

Helpdesk Technician II

Responsibilities:

• Troubleshot network connectivity of workstations and printer on a Windows Server 2003 platform.
• Worked on various projects to rebuild our Exchange and SQL Servers.
• Responded to help desk tickets and user phone calls for immediate technical support
• Ensured desktop computers connected seamlessly with file servers, email servers, computer conferencing systems, application servers and administrative systems.