SUMMARY

• Solid knowledge of Systems Administration/Systems Engineering, utilizing Windows 7 - 10, 2008 R2, Server 2012, Server 2016, Active Directory, VMware 5.x\6.x and Hyper-V
• Extensive experience in implementing and supporting data center infrastructure, data protection and replication, system monitoring, VMware services, network support, storage and remote access solutions.
• Expertise in supporting and troubleshooting hardware, software and networking issues.
• Exceptional administrative, organizational, problem solving and leadership skills. Thrive in both independent and collaborative work arenas.
• Outstanding communication skills proven by effective interaction with management, colleagues, and customers.
• Energetic and self-motivated team player. Effective manager of multiple, concurrent and senior-level projects and responsibilities.
• Genuine commitment to quality and customer satisfaction.

TECHNICAL SKILLS

Systems: MS Windows (Windows 7-10, Server 2008 R2, Server 2012, Server 2016), VMware v5.x\6.x, Xenapp, Hyper-V

Protocols: TCP/IP, DNS, DHCP, VPN, FTP, SMTP, HTTP.

Software: vSphere Client v5.x\6.x, ESXi, Commvault, Microsoft Office Suite, MS Exchange Server, Microsoft MSMQ, Symantec IT Mgmt Suite, iTOP CMDB, MS SQL Server, Citrix Metaframe, RAS, McAfee, MS Sharepoint, MS WSUS/SCCM, Symantec NetBackup, Workdesk Systems Administrator, MS Clustering, EMC Management, Kemp Load Balancer Appliance.

Hardware: IBM Servers, Dell Servers, Cisco UCS, EMC Clarion, Hitachi VSP, HP 3PAR, Kaminario, Brocade switches/backbone, NAS, Remote Storage Library, Switches, firewalls, Video Conferencing, Projectors, Hubs, Polycom Video, Projectors, Crestron Control Systems.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

• Systems Administrator/Engineer/Architect for Windows domain infrastructure utilizing VMware host, virtual hosts and virtual machines in multiple domain environments
• POC for multiple data center environments of large physical Dell and HP hosts in a clustered environment with 100+ hosts and over 600 VMs.
• Responsible for data center physical hardware design, build-outs, power/cooling, management and updating of all server hardware.
• Responsible for VMware installation and configuration, data center and cluster builds, capacity planning, high availability, and upgrades.
• Active Directory installation and management in support of merging and consolidating AD services, and security of disparate systems across multiple merged companies.
• Administration of AD across multiple domains, security, group policy, remote access, account creation and account termination.
• POC for disaster recovery, sandbox testing of DR plan utilizing virtual host environments, patch management schedule from lower environments to production.
• POC for iTop CMDB setup, configuration and correlation of all systems and applications within the IT infrastructure.
• On-call rotation support of all systems and backup rotation in support of the NOC.

Confidential

Systems Administrator

Responsibilities:

• POC for Management of the USDA virtual server infrastructure and multiple domains. Responsible for multiple data center environments of large VMware clusters of 50+ hosts and over 600 VMs.
• Senior Engineer for escalation support of USDA HelpDesk Services for the Engineering Operations Group.
• Administration of the AD across multiple domains, group policy, security groups and account administration.
• POC for disaster recovery, infrastructure wide server systems management, configuration management, patch management, server health and proactive monitoring using Symantec IT Management Suite (Altiris).
• VMware maintenance, configuration management, monitoring and availability.

Confidential

Systems Administrator

Responsibilities:

• Worked on numerous projects related to upgrading and migration of infrastructure systems, roll-out of new hardware and software technology, consolidation of infrastructure resources, server and network security management and escalation support.
• Assisted in planning and implementation of Exchange to MS 365 migration utilizing a staged migration plan of all departments. Responsible for exchange and 365 domain preparation and nightly batch migration of mail-enabled users. Escalation point for all help desk requests related to security and administration of 365 security and mail enabled accounts.
• Assisted in the evaluation and roll-out of Windows 8 tablets to the U.S. Federal Courts Office of the Administrator. Tested and resolved issues regarding user experience, security, hardware compatibility and debugging of Microsoft issues requiring Microsoft support engineering escalation.
• Performed administration of Group Policy including troubleshooting GP related problems, the creation of new GP policies as required by the Security Administrator and evaluation of current policies and new policies related to Windows 8 and Windows Server 12.
• Full server infrastructure evaluation for a project to remove 40+ remaining critical and non-critical Windows 2003 servers from the environment and upgrading to Windows 2008R2 or Server12. This included migration planning of physical hardware to new physical hardware or migration to a virtual environment.
• Assisted in the National Active Directory (NAD) project to use AD/ADFS for single sign-on purposes across Federal Courts Administrative Office. Coordinated with various departments to schedule migrations, backend administration to prepare departments for migration which included migration to a new domain, AD administration, McAfee Security administration, Windows profile redirection and onsite support during migration. Point of Contact for escalation of unforeseen issues and training of help desk tiers.
• Member of the escalation team responsible for hardware and software in support of the Tier 1-3 Help Desk.

Confidential

Systems Administrator/Systems Engineer

Responsibilities:

• Assisted companies with planning and implementation of their VMware infrastructure and developing a migration plan.
• Performed assessments of the IT infrastructure and made recommendations for upgrades to data center infrastructure.
• Took appropriate action to resolve systems administration and VMware errors or misconfigured hardware and software.
• Worked on large and small projects related to Data Center infrastructure evaluation and virtualization recommendations as well as general systems administration.
• Built server systems, providing upgrade paths, expanding current server infrastructure and made recommendations for resolving current infrastructure concerns.
• Provided break-fix support for Microsoft AD and VMware environments and provided support for migrations of servers which are being moved from a physical to virtual environment.

Confidential

Systems Administrator

Responsibilities:

• Responsible for the IT server infrastructure in support of the HarmonyIS Aging Health Application totaling 200+ servers and multiple Data Center infrastructures.
• Planned the migration and consolidation of multiple data centers in support of the company's IT cost savings and updated application rollout which included the development and implementation of a hybrid physical\cloud server resource environment.
• Performed daily monitoring and reporting of all critical services provided by our environment.
• Supported all aspects of IT infrastructure hardware.
• Supported all aspects of the IT shared software infrastructure using Citrix XenApp
• Systems Administration using Active Directory Services and ADFS to manipulate and maintain all high-level domain functions as well as account logon resources for external customers.
• Used VMware vSphere Client to configure, manage and maintain large groupings of virtual servers.
• Backup of all sever data daily utilizing Commvault.
• Manage all patching and firmware updates for the environment.
• Manage Storage resources for the virtual environment.

Confidential

Systems Administrator

Responsibilities:

• Responsible for all core servers and hardware for the Confidential prescription transfer initiative comprised of two locations totaling 600 physical and virtual servers. Availability of prescription transfers required a 5 nines high availability infrastructure.
• Perform daily monitoring and reporting of all critical services provided by our environment using the Altiris monitor solution to ensure that systems are running at optimal levels.
• Support all aspects of infrastructure hardware, fiber attachments, SAN, 10G Ethernet, and building of VMware clustered nodes.
• Systems Administration using Active Directory Services to manipulate and maintain all high-level domain functions. Using VMware Vshpere Client to configure, manage and maintain large groupings of virtual servers.
• Backup of all sever data daily utilizing Commvault and Data Domain for deduplication, and replication of data to alternate sites.
• Managed all patching and firmware updates for the environment.

Confidential

Systems Administrator

Responsibilities:

• Responsible for all tiers of IT in support for the Washington, DC Headquarters office, East Coast and Europe offices of the American Electronics Association.
• Managed core servers, consisting of ADS, Web, File/Print, Backup, Mail, VPN, and VOIP
• Supported server and workstation hardware and software in a mixed environment.
• Performed daily monitoring and reporting of server mail queues, VPN sites and connectivity, backup rotations, and firewalls.
• Systems Administration using Active Directory Services to manipulate and maintain all high-level domain functions. Creating users and devices as well as group and organization creation, assignment, policy, access rights and Lotus Notes account creation and Exchange account creation.
• Backup of all sever data on a daily basis using Backup Exec with offsite storage and IDR procedures.

Confidential

Network Technician

Responsibilities:

• Managed 11 servers and supported 50+ users in a law firm environment of zero downtime and 24hr on-call status.
• Managed core servers, consisting of Domain controllers, ADS, DNS, DHCP, File/Print, Net Backup, SQL, Blackberry Enterprise Server, FTP, Exchange, Citrix, VPN, and Hummingbird DM.
• Performed daily monitoring and reporting of all servers and backup rotations monitoring and reporting.
• Level II and III support of desktop hardware and user applications when connectivity was the presumed error.
• Network Administration utilizing Active Directory to create users and devices as well as group and organization creation, assignment, policy, access rights, and exchange creation.

Confidential

Windows Systems Administrator

Responsibilities:

• Managed servers, Power Vault storage arrays and an EMC Clarion totaling 2TB of storage for the Boat US Imaging department which is responsible for the storage and business process movement of insurance data.
• Coordinated and managed the IT Infrastructure of the organizations transition to a paperless environment.
• Responsible for research, configuration, and 3-year planning of imaging hardware including server requirements storage needs, and full system redundancy.
• Assisted in the management of all headquarters (30+) and remote office (4) servers. Managed all levels AD infrastructure.
• Responsible for data protection and recovery of all headquarter and remote office servers using Symantec Backup Exec.

Confidential

Systems Administrator

Responsibilities:

• Managed 16 servers and supported 230 users in a law firm environment of zero downtime and 24hr on-call status.
• Managed core servers, consisting Managed 11 servers and supported 50+ users in a law firm environment of zero downtime and 24hr on-call status.
• Managed core servers, consisting of Domain controllers, ADS, DNS, DHCP, File/Print, Net Backup, SQL, Blackberry Enterprise Server, FTP, Exchange, Citrix, VPN, and Hummingbird DM.
• Performed daily monitoring and reporting of all servers and backup rotations monitoring and reporting.
• Level II and III support of desktop hardware and user applications when connectivity was the presumed error.
• Network Administration utilizing Active Directory to create users and devices as well as group and organization creation, assignment, policy, access rights, and exchange creation.
• Performed daily monitoring and reporting of all servers and backup rotations as well as network traffic patterns and RAS activity. Escalated to off-site primary S&T Support when necessary.
• Network Administration using Active Directory to create users and devices as well as group and organization creation, assignment, policy, access rights, and exchange creation. Creation of user Unity accounts.

Confidential

Systems Administrator\Systems Support Specialist

Responsibilities:

• Installation and management of 9 on-site servers and assist with 3 off-site servers for the OPSS Support Group of the Flight Standards Division at the Confidential Administration Headquarters.
• Administration, management and troubleshooting errors on several different platforms including: NT Win 2K Server & Advanced Server, Citrix Server and Terminal Server.
• Assisted in planning and deployment of SQL Server 2000 Enterprise Database in a SANS and Clustering environment utilizing Virtual Drives (databases).
• Managed Windows NT RAS Server, accounts and security.
• Managed OPSS Support File and Application server and ACRA server.
• Managed 2 Dell 8450 and 4 6450 servers in a SANS and Clustering environment in conjunction with load-balanced web application. 8450s clustered nodes holding SQL Enterprise virtual server database and configured for fault tolerance using node fail-over, 3 SCSI RAID 5 Array (SANS) units, multiple Fibre Channel Switches and a Fibre Channel Bridge. 6450s IIS Configured servers for load balancing and web-based application.
• Configured and maintained remote storage device (DELL 130T) and Veritas Backup Exec for disaster recovery and backup of server databases and system files. Configured for backup of remote servers across network. Maintained OS System data using ERD and backup of System State and Registry data.
• Acting Manager and support lead in absence of senior level manager.
• Acted as top tier support for advanced problem solving.
• Conceptualized coordinated and developed operations manuals.
• Worked closely with Systems Engineers and Network Administrators to resolve LAN and WAN network issues.