PROFESSIONAL SUMMARY:

Solutions - oriented, analytical, and resourceful IT professional with 10+ years’ experience in IT network administration and IT support. Experienced in coordinating all functions of an IT department in a corporate and academic organization. Adept at communicating with key stakeholders in assessing project needs, and developing, implementing, and supporting streamlined, cost-effective technology solutions. History of providing expert technical guidance and recommendations on critical IT issues, and defining IT policies and procedures.

SKILL:

Business process improvement Remote access support

Project cost planning Systems analysis

Results-oriented LAN and WAN expertise

Effective multi-tasker Superb interpersonal skills

WORK HISTORY:

Senior Systems Administrator

Confidential, San Marcos, CA

Responsibilities:

• Use Spiceworks network monitor and Cisco Meraki to pro-actively monitor and troubleshoot.
• Maintain Sonicwall firewall devices at each site, along with printers and Dell desktops CPUs.
• Manage and maintain 8x8 VoIP phones, Cisco Meraki MR18 Wi-Fi Access Points, ADT Alarms.
• Install, monitor and troubleshoot DVR cameras at all sites.
• Windows AD/GPO policy administration along with Google Admin services for schools.
• Track and manage GoGuardian Chrome Books, Android, iPhone, and Blackberry devices.
• Manage operating systems Win7Prof. Apple High Sierra.
• Create Gmail accounts via Google Admin, monitor 9 academy servers plus backups.

Senior Network Administrator

Confidential, Vista, CA

Responsibilities:

• Led communication with stakeholders regarding product goals and progress made.
• Gathered detailed use cases and requirements through regular on-site visits and customer advisory board sessions.
• Maintained, monitored company server room, Wi-Fi networks and other site infrastructure.
• Set up staff workstations with PCs, Macs, phones and laptops.
• Translated technical specifications into detailed product requirements.
• Tested and implemented new technology-based global projects such as MPLS.
• Coached and mentored new staff members, including conducting performance reviews.
• Maintained audiovisual equipment, including Large TVs, laptops and video conferencing equipment.
• Monitored systems running XP Prof. Apple High Sierra, Ubuntu.
• Provide Exchange Email, IIS, SQL, Backup, VMWare and Database support.
• Monitoring and repair of VoIP, Digital, and POTS telephone lines.
• Maintained fleet of Zebra Barcode printers and Symbol bar code scanning devices.
• Maintained and managed fleet of Kronos Time Clocks devices set up via Cradle point routers.

Senior Systems Administrator

Confidential, San Antonio, TX

Responsibilities:

• Design, configure, and maintain computer networks, operating systems, servers and related hardware and software for 500+ users.
• Evaluate IT services to provide cost-effective, streamlined solutions for the organization.
• Manage DMZ connections, routers, switches and fiber connectivity.
• Assist IT director in project planning and implementation of IT policies and procedures.
• Monitor system logs for all company computers and devices to maximize uptime.
• Communicate with vendors to resolve network outages and periods of reduced performance.
• Implemented and maintained firewalls, series switches and security appliances.
• Travel to multiple factory sites to assist with network, computer and Wi-Fi issues.
• Maintain fleet of zebra bar code printers and symbol scanning devices.
• Provide Exchange email, IIS, SQL, backup, VMWare and database support.
• Monitor and repair VoIP, digital, and POTS telephone lines.

Information Technology Manager

Confidential, Lackland AFB, TX

Responsibilities:

• Maintain printers, faxes, VoIP LAN/WAN and DSL services.
• Maintain IT services at multiple facilities across various locations.
• Set up staff workstations along with PCs, Macs, phones and laptops.
• Deliver on and off-site IT and AV technical support. Troubleshoot and maintain all networking devices, including switch, routers, and firewalls.
• Maintain and monitor server room, wireless network and other server infrastructure.

Information Technology Manager

Confidential, San Antonio, Texas

Responsibilities:

• Oversee all aspects of information technology at corporate office and eight off-site locations.
• Plan, develop, and implement migration of new Exchange server, POS and Dell systems.
• Evaluate and test new technologies for implementation to eight facilities.
• Led communication with stakeholders regarding product goals and progress made.
• Maintain and monitor the server room, the wireless network and server infrastructure.

Director of Computer Administration

Confidential, San Antonio, Texas

Responsibilities:

• Plan, coordinate, and direct all IT related activities for 50 faculty, 30 staff and 400+ students.
• Work with faculty, staff, students, and university administration to identify and resolve issues.
• Monitor LAN/WAN, switches, and routers in a TCP/IP environment.
• Diagnose system hardware and software problems using advanced root-cause analysis.
• Work with vendors to resolve network outages and periods of reduced performance.
• Deliver on-site IT and AV technical support for faculty, staff, and students.
• Define and implement IT policies and procedures.

Communications Center Operator

Confidential

Responsibilities:

• Operate, maintain, and setup satellite communications equipment and systems.
• Maintain communications and computer equipment, including LAN/WAN and high-frequency radio communications.
• Repair and replace systems at various sites.