Active Directory Administrator Resume

TECHNICAL SKILLS

Languages: C/C++, Visual C++, Java, HTML, SQL

Applications: Adobe Creative Suite (CS6, Adobe Creative Cloud), Active Directory, Acronis/Ghost Imaging, Apple Deploy Studio, Advanced Office 2013&Office 2016 (all Windows and MAC versions), Google Apps for Education, VMware, Windows Deployment Services, Microsoft System Center 2012 R2, IP Office (Avaya VoIP)

PROFESSIONAL EXPERIENCE

Confidential

Active Directory Administrator

Responsibilities:

VPN Account Creation/Management
Google Apps Administrator
Telecommunication Manager
Cell Phones, Tablets, 4G Hotspots, Video Teleconferencing, College Voicemail System
IT Project Manager
VoIP System implementation
Conversion of 1100+ lines from Centrex to VoIP Hybrid (Analog, Digital, IP)
VDI Implementation and Manager
Created Virtual Online Lab with Full Lab Image
Basic Networking
Switches, cabling, port routing
Campus Inventory Manager
New Computer Distribution Management
Image Creation (PC and Mac: Faculty/Staff, Classroom, Laboratory)
Classroom Computer Imaging/Management/Setup
Laboratory Computer Imaging/Management/Setup
Print Server Manager
ProDesk (College Help Desk) Liaison/Fill in
MozyPro and Box.com - Backup data system
Summer Event IT Needs Coordinator
Special Events IT Needs Coordinator
Department Website Administrator

SR. IT Support Specialist

Confidential

Responsibilities:

Phone, Email, and On site hardware and software support for the College (Students, Staff and Faculty)
Troubleshoot all applications provided and supported by College
Web based ticketing system - (1700 support tickets closed in 21 months) (Average time of completion < 5 days)
Troubleshooting all hardware related problems (Diagnostics, cable replacement, hard drive replacement, on board soldering)
Password reset, new users, edit existing users (Active Directory and Fischer Identity Management Portal)
Image capture and deployment of Staff/Faculty computers with Windows 7, Windows 8 and MAC OSX
Wireless Network Support (LAN, WAP, Smartphones and Tablets)
Network Printer Support
Network/System Administrator for faculty, students and staff

IT Systems Administrator

Confidential, Philadelphia, PA

Responsibilities:

Network/System Administrator for faculty, students and staff using Active Directory
Password reset, new users, edit existing users (Active Directory)
Imaged Student/Teacher computers with Windows 7 and Microsoft 2010
SMART Board technical support
Microsoft Office 2010 Support
Network Printer Support
Wireless Network Support (LAN, WAP, Smartphones and Tablets)

Marketing Specialist

Confidential, PA

Responsibilities:

Create daily detailed trackers regarding agent progress
Produce and update weekly newsletters about promotional events
Create and maintain organizational newsletter
Secure and oversee promotional events for new agents to try and secure current and future leads
Provide Technical Support (Updates, Server, Farmers Applications, Simple Programming)
Provide Microsoft Office Technical Support
Take on additional responsibilities

Sr. Customer Service Representative

Confidential, PA

Responsibilities:

Train on Farmers Quoting System
Provide Customer Service to fellow employees and incoming agents
Provide Technical Support
Provide support for all departments
Take on additional responsibilities

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