SUMMARY:

I am seeking a position where I can utilize my Windows, UNIX / Solaris, Linux (RHEL/CentOS), Telecommunications, Medical / Health Care Diagnostic Imaging, Field Service and NOC/Networking skills in environments that provide possibilities for career advancement and to learn new technologies.

WORK EXPERIENCE:

Confidential, Redmond, WA

Responsibilities:

• Applications and tools used included: Azure Portal, SAW laptop VM, Shadow servers, Jump boxes, Cloud Workshop Portal (CWP), JIT elevation, SecureFT, Jarvis, Putty, XTS( Pilotfish and SQL), TFS(Visual Studio, VS on jump boxes), Notepad++, RDTools, JBTools, SQL Azure console, SQL Deploy shell, Smart Card Two - factor Authentication, Operator Status Tool installed on Corp VM and Skype for Business.

Confidential, Arlington, VA

Applications and Server Support

Responsibilities:

• I used applications such as SharePoint, Active Directory and Lockout Status, SolarWinds, Sensaphone IMS-4000, RFID, Cisco Finesse, CA Spectrum, Jabber, ServiceNow, NetIQ AppManager, Microsoft Office 2010, WebEx, RightFax, EasyLobby/eAdvance, APC InfraStruXure Central andIBM EndPoint Manager (BigFix)
• I worked in various Infrastructure Hardware and Software environments, including monitoring the health, security and availability of systems at the Network Operations Center - fault isolation, troubleshooting and diagnosis of infrastructure problems related to production, network, remote access, databases, development, web service, storage systems and other Data Center related activities within a Windows,Linux (RHEL) andVMware vSphere/WebSphere environment.
• Used Windows, Unix, and Cisco iOS command line interface for troubleshooting issues.
• Assisted the Help Desk in creating service tickets and resolving customer issues.

Confidential, Washington, DC

UNIX/Linux System Administrator and Desktop Technical Support

Responsibilities:

• Basic Active Directory support, System installation and de-installation, upgrades, updating component drivers, troubleshooting network (TCP/IP, LAN/WAN) and applications (Microsoft Office), installing network printers, updating system OS (Linux/Ubuntu, Windows 7, and 10) and application software, analyzing system errors and responding to customer technical queries about email, Internet and web systems.
• Also working on anti-virus software and system security; downloading and installing firmware and patches.
• Work performed on Dell, HP, IBM and generic brand workstations, laptops and devices.
• The following analytical and troubleshooting tools/utilities were used: ping, tracert, route print, nslookup, netstat, iostat, ipconfig, ip, telnet, ssh, hyperterminal, PuTTY, SecureCRT, Wire Shark, Packet Tracer, OSI Model TCP/IP, command-line interface of CISCO IOS and UNIX/Solaris and OpenBoot prompt commands.

Confidential, Beltsville MD

NOC Support and UNIX/Linux System Administrator

Responsibilities:

• Performed System Administration tasks with the following Operating Systems: Windows Server, FreeBSD and Unix/Linux (Linux, Apache, MySQL, PHP) physical and cloud environments. Monitored the health, security and availability of Network Operations Center - fault isolation, troubleshooting and diagnosis of infrastructure problems related to production, network, databases, web service, storage systems and other Data Center related activities.
• Issues were escalated as necessary.
• Used Kayako (Nagios) software for trouble tickets management and maintained shift and turn over logs. Used VMware vSphere/WebSphere application to build and configure virtual machines and clones of virtual machines.
• Applied Internet protocols such as TCP/IP, DNS, DHCP and commands and procedures such as RDP, SSH, telnet, nslookup, ping, tracert, traceroute in problem resolution. Also used Visio and Cisco IOS commands including: show cdp neighbor, show ip ospf neighbor in designing network infrastructure topology.
• Designed Data Center Network Infrastructure topology as project using Microsoft Visio and Cisco IOS commands.
• Used Microsoft Office Suite including: Outlook, Word, Visio and Excel for documentation of processes and procedures.

Confidential, Arlington, VA

Application Windows and Linux System Administrator

Responsibilities:

• Supporting various applications such as ABP, Galaxy2, GREX, GSALink, MAR, RCTS, REXUS, and ROW within the following agency branches:
• UNIX/Linux (RHEL), Windows 2003, Windows 2008 R2, Windows 2012, Appian, Cast Iron, Sales Force, VMware vSphere/vCenter.
• Remote Systems (Server) Management Using the Dell Remote Access Card (DRAC); Citrix Access Request Processes; NetIQ Directory and Resource Administrator (DRA) Web Console (used for Administration of Users, Contacts, Groups and Computers on DRA Server); Used SharePoint and VMware Web Client. Basic support of Oracle SQL databases including Availability Alerts: monitoring of Server Down Alerts and Service Down Alerts using Applications Manager (NetIQ AppManager); and restarting both as required. The following are the different Database servers supported by Applications Manager:MySQL, Oracle, MS SQL, IBM DB2, Sybase, PostgreSQL, Memcached, Cassandra, MongoDB, Redis. (ManageEngine® Applications Manager) Applications Manager and Console for National and Regional Environments such as Production, Development, IV&V:Monitoring System and Application Health Alerts and responding according to Critical or Warning severity regarding disk and CPU utilization.
• End User Monitoring (via EUM agents) was performed to support the following monitor types: Ping, DNS, Mail Server, LDAP Server, Real Browser Monitor (RBM). ServiceNow: Cloud-based application: ticketing application used by all GSA support teams for managing Incidents and Change Orders according to Service Level Agreement (SLA) requirements; elevating or escalating issues when appropriate according to established procedures.
• Handled Regional and National Energy support requests related to Building Automation System (BAS) and Advanced Metering projects: Alerton 3.0: widely used BAS application in Region 09
• Assisted with Appian 7.3 Security items related to scan results (CIS Configuration, OS patching and SSL) and BigFix CIS Fix. secure VPN connection for Remote Access and teleworking using Cisco AnyConnect Secure Mobility Client, ActivIdentity (token) Communications Tools: Cisco IP Communicator Softphone; Carried and Used an Android-based mobile device (Smartphone) for GSA ESC business. Google Apps - Mail, Drive, Calendar, Sites, Search, Contacts and Groups. Assisted with Building Management Systems - Building Automation Systems (BAS); Common requests that are handled by the IT Service Desk:ENT password resets; Access Card issues; VPN; Gmail; Meeting Space; VoIP; Mobile phone help; Application troubleshooting (regional responsibility); Software installation on GSA workstations, Telework issues; Network outages; Service Now issues; Daily Operations Requests; Respond to customer emails, phone calls, and voice messages within 60 minutes; Server Reboots and Access Requests; End or restart Windows Processes and Sessions; Active Directory group changes; Citrix RDP Requests;
• Checked unassigned Service Now queues & took tickets; Took action on Applications Manager (AppManager) warning and critical alerts.

Confidential, Centreville, VA

Network Operations Center (NOC) Engineer

Responsibilities:

• provided ongoing monitoring and maintenance support for datacenter; sustain day-to-day operation of physical computing environment and peripheral devices using the following analytical and troubleshooting tools: ping, tracert, route print, nslookup, netstat, iostat, telnet, ssh, hyperterminal, PuTTY, SecureCRT, Wire Shark, Packet Tracer, OSI Model TCP/IP, command-line interface of CISCO IOS and UNIX/Solaris/Linux and OpenBoot prompt commands.
• Monitored routers, switches, firewalls, VLANs, storage devices, file servers and database systems in an Enterprise, distributed infrastructure running on Cisco, Microsoft, UNIX, and Linux-based products. Set up communication bridges and escalated complex issues.
• Created service tickets using HP Service Manager 7 (similar to BMC Remedy).
• Maintained reports, shift logs and turnover logs. Loaded various backup tapes into Sun StorEdge L180 tapes libraries and also Quantum 2500 tapes libraries.
• Monitored complex, commercialBuilding Automation Systems (BAS)facility systems(such as, CRAC, HVAC, Ventilation, Electrical, UPS, PDUs and Controls) at PBGCData Centers.
• Authenticated VPN Clients with RSA SecurID Authentication. COOP Exercise Support - participated in coordination and technical support of Continuation of Operations (COOP) activities. Assisted with system reboots and troubleshot tiers 1 and 2 problems related to the OSI model layers 1, 2, and 3.
• Provided Tiers 1/2 after-hours Help Desk support.
• Service Desk Interactions: received and worked on after-hours incident/service requests, user account issues within Active Directory (AD) and Quest ActiveRoles Server. DBA Support: ongoing activities as related to the support of PBGC’s Oracle and SQL server data bases such as loading backup tapes into Sun StorEdge L180 and Quantum 2500 tapes libraries; and monitoring database RMAN backup status (verifying completion of scheduled jobs such as backups).
• Also Coordinated Iron Mountain offsite tape storage for disaster recovery. UNIX/LINUX support: monitoring database servers, file systems, CPU, memory and disk utilizations.
• User Account Management; Quest ActiveRoles Server: User Account Management; HP OpenView; HP Network Node Manager (New HP OpenView); HP Service Manager 7; HP Business Service Management - BAC 8.02 (BSM SiteScope); MS Outlook Web Access; SiteScan Environment Monitoring; WAN Flow / Scrutinizer NetFlow & sFlow Analyzer; APC / Schneider Electric
• Primavera P6; Microsoft Office Professional Plus 2010; NetBackup monitoring for Production, Development and Testing Servers and Databases (verifying completion of scheduled jobs such as backups). Data Capture 4.0.2 (TempGuard) Environment and AMS 1000 (SAN) Web Monitoring.

Confidential, Washington, DC

Desktop Technical Support and Mid-level UNIX/Solaris System Administration

Responsibilities:

• System installation, upgrades, troubleshooting network (TCP/IP, LAN/WAN) and applications (Microsoft Office), installing network printers, updating component drivers, updating system OS (Linux/Ubuntu, Windows XP, and Vista) and application software, analyzing system errors and responding to customer technical queries about email, Internet and web systems.
• Also worked on anti-virus software and system security; downloading and installing firmware and patches.
• Work performed on Dell, HP, IBM and generic brand workstations, laptops and devices.
• The following analytical and troubleshooting tools/utilities were used: ping, tracert, route print, nslookup, netstat, iostat, ipconfig, ip, telnet, ssh, hyperterminal, PuTTY, SecureCRT, Wire Shark, Packet Tracer, OSI Model TCP/IP, command-line interface of CISCO IOS and UNIX/Solaris and OpenBoot prompt commands.

Confidential, Ridgefield Park, NJ

Support Engineer / Diagnostic Imaging Repair

Responsibilities:

• Product installation, HW/SW upgrade, re-installation, de-installation; customer training, preventative maintenance, field service bulletins, error messages, image quality and densitometry, jams, calibration, connectivity/interface, customer and field service engineer queries; configuration. Components and systems: fuses/breakers, hard disks, interfaces, keypads, monitors, network, PCBs, power supplies, sensors and switches, wiring/cabling/harness, communications, DICOM, cassettes and image plates, robot/film feed/decurl/laser assemblies, exposure and erasure units, motors and print heads, processors, pneumatics and pumps.
• Windows XP/2000 Professional, UNIX/Solaris, Microsoft Office: Word, Excel, Outlook, Power Point; Lotus Notes, IMOS, Internet Explorer, Mozilla Firefox, Netscape Navigator, Vinnet (Expense Reports), Verizon Access Manager, Norton Ghost, VPN Client, Infowave Mobile Enterprise (Service Order Management SoftWare), Confidential DICOM Visual Print, HL7, HIPAA, CCM Tools, McAfee VirusScan, Topaz e-Signatures SigPlus. Worked on: DICOM Imaging, Drystar Printers: 3000, 4500/M, 5300, 5302, 5500, 5503, AXYZ; Paxport/Multi-Flex, ADC Digitizers, CR 25, CR 30-X, CR 75, CR 85-X, DX-S, NX 2.0, Windows Server 2003, IMPAX Talkstation 3.1.

Confidential, Gaithersburg, MD

Customer Service Engineer / Network Printer and Copier Repair

Responsibilities:

• Hardware, software, drivers, and firmware upgrades; Service Call handling.
• Windows XP, UNIX / Lynx, System Security. Applications: Blackberry, Dataman32, AltBoot, Global Service Network, PWS, Parts Management, Edoc, NVM and Diagnostic tools.
• Preventative maintenance, Installs, meter reads, copy quality, document and paper handling, network and disk operations; memory, CPU, run and machine controls, Electrical/Power systems, User Interface, Xerographics, Transport and fusing, finishing and stapling, ROS and laser, Integrated ESS, Print and Network controllers, Fax and LAN Fax.

Confidential, Gaithersburg, MD

Technician

Responsibilities:

• Washers and Dryers, all brands and models.
• Facilitation of Service Level Agreements and Master Protection Plans.
• Good electro-mechanical aptitude, familiarity with control system loops, instrument calibration, electrical schematics, electrical instrumentation. Cash, checks and credit card management.
• Windows 2000 Professional, LIS, SST, Etools, Accounting Utilities, and GPS.

Confidential, Beltsville, MD

Systems Support Specialist

Responsibilities:

• Provided technical support in the following areas: racking and stacking of Sun Enterprise and HP servers for production, database, general support, and web hosting.
• Racking and stacking of network gear such as Alteon AD3 load balancers, CISCO PIX firewalls, console servers, switches (including CISCO, Brocade and EMC²), NetScreen10, VPNs and NetApp F740 filers.
• Used Loudcloud’s Opsware® Automation System in the installation and configuration of Solaris 2.x, Red Hat Linux 6.x, patches, freeware packages, Windows NT 4.0 and Windows 2000 Professional.
• Installed drives, memory, NICs, qfe boards, and network cabling. Set up SUN SCSI devices and logical drives on HP servers.
• Downloaded and upgraded firmware for SpectraLogic Gator 12000 tape libraries; configured network hosts and added DNS entries as required; and mapped console server ports to asynchronous module lines.
• Participated in 24x7 network maintenance, troubleshooting and fail over testing.
• Worked on Remedy® AR System tickets and completed deployment and decommissioning checklists.
• Acted as vendor liaison for hardware and software technical issues.

Confidential, Catonsville, MD

UNIX System Administrator

Responsibilities:

• Data Center walk through and report of any significant problems with 24x7 UNIX and NT production, database, web and backup servers and peripherals.
• Systems monitoring of hardware, software, network and file systems using SiteScope®, EPM and pagers; and coordinating with DBAs, developers, the NOC and other System Administrators as necessary.
• Creating user accounts and maintaining and updating shift logs (status reports) and critical messages.
• Also monitoring various Liebert HVAC systems for Prentiss Properties. Stopping, restarting, refreshing and updating various process daemons as required.
• Running procedures for credit card authorization, Confidential Telephone Number authorization, customer usage reports, Personal Web Space on Netscape servers, primary and secondary radius servers, and primary and secondary DNS servers.
• Updating, creating, deleting, suspending or activating customer secured e-mail accounts as required.
• Troubleshooting of DNS, NIS / NIS+, InterMail, dial-up networking, DSL registration, authentication, and ISDN issues: zone files, mail relay, mail exchange, domain name and IP address resolution, POP3, and outgoing SMTP traffic.
• Troubleshooting of network issues and problems using utilities such as: telnet, uptime, nslookup, ping, traceroute, ifconfig, and snoop; and escalating to the NOC as necessary.
• Had exposure to HP 9000 series servers: HP OpenView, Monitoring processes, taking care of (failed) boot up procedures, and labeling and replacing DDS digital backup cartridges for System Administrators in remote locations (remote hands).