SUMMARY

• AWS Cloud Engineer Systems Engineering Infrastructure
• Optimize Infrastructure Provide Impeccable Technical Support Achieve Targets & Deadlines
• Solution - oriented IT professional, maintaining and optimizing wide range of infrastructure, including Cloud infrastructure, Windows/Mac desktops, laptops, networking equipment for leading commercial and public sector organizations, including Confidential, Confidential, US HUD and CFPB.

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

AWS Cloud Engineer

Responsibilities:

• Overseeing AWS environment and utilizing AWS services and solutions to meet required goal
• Optimize cost and provide technical solutions of AWS IaaS and SaaS.
• Governance of AWS environment and utilizing Lambda wif Python to automate tasks.
• Configure and support creating Hybrid Cloud and DR environment using Direct Connect.
• Provide support for configuration management tools such as Puppet.

Confidential, Alexandria, VA

IT Support Specialist

Responsibilities:

• Provides technical assistance and training to system users. Answers user inquiries and requests for assistance by phone and in person regarding systems operations. Sets up and supports mobile and portable devices. Supports and maintains audio visual and video conferencing equipment.
• Installs, configures, maintains, monitors, and troubleshoots end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Maintains regular maintenance schedule, performs maintenance and repairs of peripheral equipment, maintains inventory database, monitors website in AWS and arranges servicing wif vendors for photocopiers, fax machines, and other office equipment, and performs project assignments.

Confidential, Vienna, VA

Technical Support II

Responsibilities:

• Identified problems, diagnosed causes and determined corrective actions, communicating complex technical information in concise steps and providing exemplary customer support.
• Maintained detailed and accurate information, updating ticketing system and completing timely referrals to optimal team members for expedited resolutions.
• Created and removed customer accounts via Active Directory and activated accounts in Confidential ’s customer facing dashboards, ensuring accuracy and privacy of information.

Confidential, Washington, DC

Systems Administrator

Responsibilities:

• Managed efficient daily operations of infrastructure systems. Updated, upgraded and archived hardware and systems. Troubleshot and resolved simple to complex issues. Monitored infrastructure performance.
• Completed timely hardware and software upgrades on Mac and Windows desktops, supporting end users by troubleshooting and resolving issues wif minimal downtime to work flow.
• Maintained optimal performance of Cisco switch, router, firewall, Microsoft Windows Server 2008 R2, Content storage Linux server, end user Windows / Mac workstations and IP based broadcast equipment, performing root cause analysis to identify issues and implementing timely resolutions.
• Managed network controlled streaming encoder for webcast and Akamai CDN, redirecting outgoing streaming topublishing end.
• Met compliance wif security guidelines and minimized risk to data by performing regular backups and archivals for final projects.

Confidential, Ashburn, VA

Content Engineer

Responsibilities:

• Managed and monitored real-time live streaming events and server health. Monitored all infrastructure, applications, services, network devices and connections along wif customer transactions, using AWS S3, off-the-shelf and specific custom built tools. Gatheird content traffic and viewership data and generated report using Splunk.
• Acted as primary responder for all server issues and customer complaints, monitoring progress of events and providing updates to clients, partners and vendors.
• Partnered wif Tier 2 and Tier 3 teams (systems, applications and network administration teams) and 3rd party providers, resolving issues and communicating complex technical information, meeting defined SLAs.
• Installed/configured Linux based content transcoder machine per clients’ requests.
• Provided customers wif high-quality technical support, researching issues, developing reports for escalations and ensuring issues were resolved wifin SLAs and aggressive deadlines.
• Communicated regularly wif customers, managing change and driving customer satisfaction scores.
• Controlled daily broadcast schedule and inspected schedule on-air contents. Monitor transmitter logs and report any equipment issues directly to management. Maintained route and switch video / audio sources using Grass Valley Encore router and Harris IconMaster video switcher to play scheduled programs and operate remote control cameras to set up live recordings for news packages.
• Performed quality reviews of ABC 7 / News Channel 8 on-air programs by using Harris Air Client system.
• Demonstrated in-depth knowledge of on-air programs and local / national commercial spots, converting and recording different types of mediums into digital file format, leveraging Harris Media client and FlipFactory.

Confidential, Washington, DC

Technical Operations Specialist

Responsibilities:

• Managed all digital contents available in Confidential . Performed quality reviews and recorded daily domestic and international feeds on Grass Valley K2 Digital Recorder / Player.
• Optimized quality of over 120 video screens, 130 interactive stations / kiosks, 15 theaters and BARCO LED media screens by managing ESI automation and Media Matrix systems.
• Achieved quality standards by monitoring transmitting broadcast content through AVOC - ABC This Week, Inauguration coverage includes CNN, FOX and MSNBC and other various broadcast coverage.
• Maintained quality of big screen theater, utilizing 5 HD projector blend on 5840 x 720 screen controlled wif Medialon and Vista Spyder.