Network Provisioning Analyst Resume
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OBJECTIVE
- An experienced problem solver for complex provisioning and telecommunications issues, I want to bring my 11+ years of experience to help test end to end and functional requirements in a variety of environments.
TECHNICAL SKILLS
- Windows
- UNIX
- MS - DOS
- Visual Basic 5.0
- C/C++/.Net
- Microsoft Office
- Microsoft Access
- Microsoft Excel
- Microsoft Visio
- WebLogic
- Java
- JPayment
- POS
- SOAP UI
- Jenkins
- Manhatten OMS
- OSM
- ASAP
- UIM
- SAT Tool
- Gateway
- Parallels
- Instant Stack
- Order Router
- Oracle Developer 2000
- PL SQL
- Sybase
- SQL Developer
- Toad 7.3
- TCP/IP
- FTP / Telnet
- Putty
- Orchestrate Tool (ETL)
- Lotus Notes
- Test Director
- Quality Center
- HP ALM
- TTrack
- JackTrack
- Clear Quest
- SQR
- Crystal Report
- JIRA
- Remedy
- Confluence
- Atlassian Chalk
- Lync
- Win Runner
- Amdocs Billing System
- Telegence
- CARE
- Axys
- Seibel Billing Systems
- CSG Billing System
- People Soft 8.x
- Network Switches
- Nortel
- Cedar Point
- Broadsoft
- Sonus
- Meta Soft
- Meta View
- SIP
- RF
- Routers
- Neustar
- APS
- Video
- Internet
- Voip
- IVR
PROFESSIONAL EXPERIENCE
Network Provisioning Analyst
Confidential
Responsibilities:
- Provision HSD, VoIP and Video for Legacy NextGen Charter, Time Warner, and Bright House
- Utilize OSM, UIM, BACC, DRUM, ASAP, PARALLEL’s ODIN, Voice Log, TPV, SAT, Charter Gateway, CSG, OM, Sigma, CSR Admin, Metaswitch, SONUS, NORTEL, CEDAR Point, Broadsoft, Neustar, and Acision tools
- Develop materials for UIM Methods and Procedures as a part of training documents
- Document NGP and TCP reports daily
- Perform daily data clean - up (re-flow, abort, skip, complete) for various fall-outs using SOAP and Jenkins across all Legacy and NextGen systems.
- Create test accounts with different combinations for various teams to test production behavior, resolve issues, or to open CRs to address the issues
- Work Remedy and APO tickets opened by various teams and contact ITPROV for escalations
- Use Switches (Nortel, CedarPoint, BroadSoft, Sonus, Metaswitch) to create new subscribers, business groups, MADNs, configure SIP, hunt groups, and Access Gateway Controller
- Manually add and delete TNs using Metaview Explorer/ MetaLad
- SME in UIM create Party, Place, Services, and Physical Configuration for all HSD and VoIP services for Residential and Commercial NextGen Customers
- Identify gaps in various applications, tools and databases and create ITPROV # for further code analysis
- Analyze speed mismatch, device TBR, non-pay disconnects, pre-provisioning errors, and migration fall-outs from Legacy to NexGen applications
- Use Splunk, DBs to check logs and identify provisioning issues of HSD, VoIP, and Video
Environment: CSG, OSM, UIM, ASAP, SAT, Charter Gateway,APS, Neustar, ASAP, ODIN-Parallel’s, Nortel, Cedar Point, Broadsoft, Sonus, Metaswitch, Metaview, Meta Lad, OSM db, Order router db, ASAP db, Vantage db, pack rat db, Jenkins, SOAP UI 5.3, SQL Developer, Putty, QC
Project Lead
Confidential
Responsibilities:
- Perform functional & regression testing of various in-house applications (web, RSP, CAM, ICAM, Watson, RAP, POS, QV, QVXP, mPOS, TMAG, Jpayment, Kiosk) for direct and indirect dealers.
- Tested Accept, Reject, Review of Credit Cards in Decision Engine using Kiosk, Ingenico, cash drawer, POS keyboard & mPOS to make Full & Partial Payments with Credit/Debit/Check/ Cash
- Regression testing of the Amdocs’s CSM module, and worked on testing the implementation of Tapestry, a native iOS application
- Environment:JAVA, AMDOCSBilling/CSM, MiddlewareBEA-TUXEDO, TIBCO, ETCM, ESOA, RSP, SOAP UI /WSDL, JPayment, Benthic, SQLPlus, ToadORACLE,UNIX, XML Spy,QTP, QC.
- Work on provisioning systems like BACC, NPS, TPP, IMS, APS, and UMS
- Work on activation servers like GS, AOS, IVR.COM, and On Screen Activation
- Validate IMS, APS & CMS flows are routed to appropriate switches (IMS/SPG, CDP/Safari)
- Provision and validate STBs, Cable Modems and EMTAs, RNG150, Parker, X1 and Legacy Video
- Use legacy mainframe systems to enter new devices into inventory
- Cleanup devices and TNs across various systems such as AMDOCS, CSG, BACC, GDS, Ecust, IMS GUI, TACOE (Switches), NPS, and UMS applications
- Validate correct data is populated in databases (eCUST, ESD, GDS, IDDP, Vantage)
- Validate notifications sent from various apps (EEG, DDS, ETL to Event Dash Board)
- Verify provisioning of devices in various systems (EEP, DDS, SPLUNK, Order Management) by capturing, and validating the logs in XML format using Putty and SQL Developer
- Ensure Order Management makes right ESP calls and no errors appear in OM
- Maintain inventory of the devices in use, update make and model of various devices
Environment: Windows 7.0,Soap UI 3.0.1, QC10.0, HP ALM 11.0, Java, HTML, XML, SQL, Oracle, UNIX, ESP based, JIRA, JXplorer, Amdocs’ Comtrac, DDP Emulator, ASCR, Rumba, Putty, JIRA