Network Provisioning Analyst Resume

OBJECTIVE

An experienced problem solver for complex provisioning and telecommunications issues, I want to bring my 11+ years of experience to help test end to end and functional requirements in a variety of environments.

TECHNICAL SKILLS

Windows
UNIX
MS - DOS
Visual Basic 5.0
C/C++/.Net
Microsoft Office
Microsoft Access
Microsoft Excel
Microsoft Visio
WebLogic
Java
JPayment
POS
SOAP UI
Jenkins
Manhatten OMS
OSM
ASAP
UIM
SAT Tool
Gateway
Parallels
Instant Stack
Order Router
Oracle Developer 2000
PL SQL
Sybase
SQL Developer
Toad 7.3
TCP/IP
FTP / Telnet
Putty
Orchestrate Tool (ETL)
Lotus Notes
Test Director
Quality Center
HP ALM
TTrack
JackTrack
Clear Quest
SQR
Crystal Report
JIRA
Remedy
Confluence
Atlassian Chalk
Lync
Win Runner
Amdocs Billing System
Telegence
CARE
Axys
Seibel Billing Systems
CSG Billing System
People Soft 8.x
Network Switches
Nortel
Cedar Point
Broadsoft
Sonus
Meta Soft
Meta View
SIP
RF
Routers
Neustar
APS
Video
Internet
Voip
IVR

PROFESSIONAL EXPERIENCE

Network Provisioning Analyst

Confidential

Responsibilities:

Provision HSD, VoIP and Video for Legacy NextGen Charter, Time Warner, and Bright House
Utilize OSM, UIM, BACC, DRUM, ASAP, PARALLEL’s ODIN, Voice Log, TPV, SAT, Charter Gateway, CSG, OM, Sigma, CSR Admin, Metaswitch, SONUS, NORTEL, CEDAR Point, Broadsoft, Neustar, and Acision tools
Develop materials for UIM Methods and Procedures as a part of training documents
Document NGP and TCP reports daily
Perform daily data clean - up (re-flow, abort, skip, complete) for various fall-outs using SOAP and Jenkins across all Legacy and NextGen systems.
Create test accounts with different combinations for various teams to test production behavior, resolve issues, or to open CRs to address the issues
Work Remedy and APO tickets opened by various teams and contact ITPROV for escalations
Use Switches (Nortel, CedarPoint, BroadSoft, Sonus, Metaswitch) to create new subscribers, business groups, MADNs, configure SIP, hunt groups, and Access Gateway Controller
Manually add and delete TNs using Metaview Explorer/ MetaLad
SME in UIM create Party, Place, Services, and Physical Configuration for all HSD and VoIP services for Residential and Commercial NextGen Customers
Identify gaps in various applications, tools and databases and create ITPROV # for further code analysis
Analyze speed mismatch, device TBR, non-pay disconnects, pre-provisioning errors, and migration fall-outs from Legacy to NexGen applications
Use Splunk, DBs to check logs and identify provisioning issues of HSD, VoIP, and Video

Environment: CSG, OSM, UIM, ASAP, SAT, Charter Gateway,APS, Neustar, ASAP, ODIN-Parallel’s, Nortel, Cedar Point, Broadsoft, Sonus, Metaswitch, Metaview, Meta Lad, OSM db, Order router db, ASAP db, Vantage db, pack rat db, Jenkins, SOAP UI 5.3, SQL Developer, Putty, QC

Project Lead

Confidential

Responsibilities:

Perform functional & regression testing of various in-house applications (web, RSP, CAM, ICAM, Watson, RAP, POS, QV, QVXP, mPOS, TMAG, Jpayment, Kiosk) for direct and indirect dealers.
Tested Accept, Reject, Review of Credit Cards in Decision Engine using Kiosk, Ingenico, cash drawer, POS keyboard & mPOS to make Full & Partial Payments with Credit/Debit/Check/ Cash
Regression testing of the Amdocs’s CSM module, and worked on testing the implementation of Tapestry, a native iOS application
Environment:JAVA, AMDOCSBilling/CSM, MiddlewareBEA-TUXEDO, TIBCO, ETCM, ESOA, RSP, SOAP UI /WSDL, JPayment, Benthic, SQLPlus, ToadORACLE,UNIX, XML Spy,QTP, QC.
Work on provisioning systems like BACC, NPS, TPP, IMS, APS, and UMS
Work on activation servers like GS, AOS, IVR.COM, and On Screen Activation
Validate IMS, APS & CMS flows are routed to appropriate switches (IMS/SPG, CDP/Safari)
Provision and validate STBs, Cable Modems and EMTAs, RNG150, Parker, X1 and Legacy Video
Use legacy mainframe systems to enter new devices into inventory
Cleanup devices and TNs across various systems such as AMDOCS, CSG, BACC, GDS, Ecust, IMS GUI, TACOE (Switches), NPS, and UMS applications
Validate correct data is populated in databases (eCUST, ESD, GDS, IDDP, Vantage)
Validate notifications sent from various apps (EEG, DDS, ETL to Event Dash Board)
Verify provisioning of devices in various systems (EEP, DDS, SPLUNK, Order Management) by capturing, and validating the logs in XML format using Putty and SQL Developer
Ensure Order Management makes right ESP calls and no errors appear in OM
Maintain inventory of the devices in use, update make and model of various devices

Environment: Windows 7.0,Soap UI 3.0.1, QC10.0, HP ALM 11.0, Java, HTML, XML, SQL, Oracle, UNIX, ESP based, JIRA, JXplorer, Amdocs’ Comtrac, DDP Emulator, ASCR, Rumba, Putty, JIRA

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