SUMMARY:

An accomplished technology leader with 16 years of infrastructure and IT operations management experience capable of leading innovation while anticipating technology trends. Strong emphasis in managing a diverse range of technologies both on premise and within the cloud. Well organized, forward thinking and results oriented individual with proven ability not only to set ITIL processes, but also able to deploy technology solutions that improve business functionality, security and provide an overall robust technical infrastructure.

TECHNICAL SKILLS:

Anti - Virus: McAfee EPO, Symantec Endpoint and Kaspersky Security Center

Backup: Unitrends D2D, Symantec Backup Exec, Quantum Tape

Cloud: EC2, S3, VPC, EBS, Route53, Docker

CRM: Salesforce

Databases: Microsoft SQL Server, MySQL, Redis, Oracle, Informatica

Email: Microsoft Exchange and Office365, Outlook, Mail (Apple)

ERP: Microsoft Dynamics - Great Plains

Monitoring: CA Unicenter NSM, Manage Engine, Solarwinds, New-Relic, GFI IPSentry, PRTG, Wireshark, VOIPmonitor.org, Whatsupgold

Networking: Cisco, Fortinet, ExtremeXOS and Juniper Enterprise Routing\Switching (6509, 4507, 3800, 3560,2800, 1800, Nexus 4K 2K)-(J6350,SSG-140)

Coyote Pointe Systems: E250GX and Big IP F5. DELL 2048P POE VLAN,VPN,ACL,NAT,HSRP,VSS,STP,RSTP,ISL,802.1Q,EIGRP OSPF,BGP,VTP,CDP,DNS,DHCP,TACACS,RADIIUS,TFTP,COS

OS: Windows 2K-2012R2, 7/8 Professional\Ult., Windows Embedded Solaris, CentOS, HP-UX, Ubuntu, Debian, OS X, Redhat

Protocols: POP3,IMAP,HTTP,HTTPS,RPC,SMTP,ICMP,FTP,SSH,SNMP NTP,RTP,SSL,TLS,RDP,ARP,RMON,802.11a/b/n/x/ad

Security: Cisco ASA 5515/5505, FortiNet, Cisco IDS\IPS, Juniper SSG-140 Cymphonix\Untangle, Watchguard XTM, GFI, MBSA, Cisco VPN Nessus, AlertLogic, PGP, Metasploit, NMAP, BlueCoatSG Barracuda Web Application Firewall 660, Juniper SSL VPN

Servers: Dell Poweredge (RSeries), Hewlett Packard 9000 and ML Series

Software: Microsoft Office, Microsoft Project, Visual StudioAdobe Reader\Professional, Office 365

Storage: Dell Equalogic, Synology, MD3000, RAID, NAS, SAN

Telephony: Avaya CM6 ESS, SM6, G450, G650, S8500-S8800,CMS, AES, CCE Avaya Modular Messaging, ACCCM, Business Advocate, IP-AGENT ASA, CentreVu, AvayaOne-X, Exchange-UM, CC Elite, AUDIX, IVR SIP, MGCP, H.323,G.711, G.722, G.729, SCCP, CUCM, UCCX, Unity ATT BusinessDirect & RouteIT, Verizon NetworkManager, AirWatch Verint360-BluePumpkin WFO, CXM Total Recall Recording and NICE TANDBERG Video Conferencing, Cisco IP Communicator ACME SBC,CTI,TSAPI

Video: Tandberg\Cisco Telepresence solutions 3000MXP

Virtualization: Vmware Sphere, Vmotion, Vcenter, Oracle VirtualBox, XenApp

Web: IIS, APACHE, HTML5, XML, Tomcat, Wordpress, PHP, Sharepoint

Wireless: Cisco Wireless AP and Controllers, Proxim Outdoor RF Solutions

PROFESSIONAL EXPERIENCE:

Confidential, Miami, Florida

Director Infrastructure

Responsibilities:

• Responsible for the design, deployment, and management of public and private infrastructure alongside helpdesk and IT operations, while partnering with key business stakeholders and external vendors in coordinating new technology initiatives.
• Spearheading IT operations strategy while executing infrastructure improvements and IT governance to meet security compliance (PCI).
• Provide engineering leadership and oversight on the deployment and migration of technology solutions involving compute, storage and network assets on premise and hybrid cloud environments; particularly using Amazon Web Services (AWS).
• Successfully architected and managed interstate move of New York data center and headquarter office while coordinating daily workload requirements between staff and vendors maintaining a high level of performance and business continuity.
• Establishing solutions to address change and problem management processes throughout the enterprise that increased IT performance from a service and support standpoint utilizing an ITIL frameworks software.
• Staff oversight in the deployment of physical and virtual infrastructure involving all aspects of AWS cloud and on premise virtualization.
• Partnered with development and project management teams in architecting the migration of distributed micro - services to the public cloud from dedicated hosting facilities.
• Worked closely with key stakeholders in managing both capital and operating expenses to continuously improve ad-hoc projects and ensure they are baked into a plan.
• Currently managing staff encompassing Help Desk and Infrastructure, as well as carrying out common management responsibilities involving hiring, training and disciplining or addressing complaints.

Confidential, Miami, Florida

Director Network Services

Responsibilities:

• Responsible for directing the operation of all networks and telecommunications services involving both on premise and cloud solutions from a technical and financial standpoint; as well as developing strategies to meet ongoing technical requirements in both an efficient and cost effective manner throughout the organization.
• Provide leadership and strategic direction to C-Level executives encompassing network and telecommunications as well as fostering strategic relationships with internal IT and external partners.
• Lead initiative to deploy enterprise monitoring solutions to consistently monitor vendor SLAs and provide Business Service Monitoring to C-Level executives in real time.
• Spearheaded the transition of all voice Internet communications to a meshed LATAM MPLS network supporting both voice and data.
• Consistently developed technical specifications for the procurement of telecommunications equipment or systems through vendor due diligence assessments and acquisitions.
• Delivered senior technical leadership roles across all installs and/or changes throughout LATAM locations.
• Managed vendor relationships with international carriers and virtual call center solutions in order to address Business Continuity and DR.
• Oversight on all cloud environments and/or services especially related to Five9 VOIP and Salesforce CRM interoperability for CTI.
• Administered virtual networking for EC2 instances in staging and production environments alongside virtualized infrastructure.
• Managing all aspects of both voice and data networks; on premise and cloud to external partners and providers involving a mixture of mostly Cisco infrastructure (Nexus FE, 4K, 3850, 3560, 2950).
• Supporting security endpoints (Fortigate 200D & Cisco ASA) relating to edge protection and VPN connectivity in support of hybrid cloud environments on AWS.
• Managed vulnerability assessments on AWS cloud and on-premise systems using common security tools to help achieve PCI compliance.
• Monitored staff performance and schedules to insure proper coverage.
• Conduct weekly staff meetings to discuss projects and open ticket updates.
• Managed team of network\systems administrators across LATAM and US.

Confidential, Miami, Florida

Infrastructure Manager

Responsibilities:

• Responsible for providing strategic planning and execution across the enterprise involving network architecture and overall systems engineering. Set operational plans and budgets while deploying internal controls or policies that are in-line with common IT governance and regulatory standards.
• Defined and executed end-user support model with internal process workflows depicting best practices in ITIL methodologies.
• Architected and deployed collocated data centers supporting critical distributed financial processing environments utilizing Cisco, Juniper, Linux, Microsoft and Dell Equalogic SAN solutions. (Cisco Nexus4K, 4507R, 3560G, 2950 & Juniper J6350\M\SSG).
• Conducted and managed infrastructure refreshes and deployments involving office and data center locations in order to prepare for launch pre-paid credit card processing platform.
• Migrated hosted PBX service to Cisco CUCX\UCCX\UNITY solution.
• Spearheaded outsourced deployment of secure IVR services for clients checking credit card balances and payments using REST APIs.
• Documented all Standard Operating Procedures (SOP) in relation to department daily operations, disaster recovery and security practices.
• Worked closely with departmental managers in order to translate new IT strategies and requirements into acceptance and future implementation.
• Engaged stakeholders and\or department heads with technology teams in identifying problematic areas requiring immediate attention.
• Collaborated with executive management in forecasting annual budgets and scheduled quarterly purchases throughout the year.
• Responsible for reviewing and negotiating all vendor support contracts encompassing infrastructure and third party services or telecom carriers.
• Directly responsible for overall security alongside its written policies impacting employees and business partner connectivity.
• Worked directly with external vendors establishing PCI compliance.
• Spearheaded deployment IDS\IPS security services to monitor a highly transacted financial processing platform throughout its data centers.
• Spearheaded ITIL practices (incident management, change management, problem management and network monitoring) across the organization to address IT Service Management improvement.
• Provided strategic technology direction to executive management concerning all infrastructure matters impacting the organization.
• Worked with senior management and matrix teams outlining differences between deploying an internal call center verses outsourcing\off shoring.
• Maintained strict SLA on all network and server infrastructure within a high transactional financial network across several collocations.
• Managed infrastructure teams (network, telecom and support).
• Provided mentoring and technical leadership to staff.

Confidential, Miami, Florida

Telecom, Network and Systems Manager

Responsibilities:

• Maintained Cisco\Juniper routing, switching and security infrastructure nationally on various network elements such as (CISCO 1800, 2600, 2900, 3500, 3600,4500)(JUNIPER J6300\6350) as well as security (ASA5505 and 5510).
• Managed multi-domain AD environments alongside various Unix\Linux platforms such as Solaris, HP-UX and RHEL used for telephony solutions.
• Properly address existing and future storage requirements for virtualized Microsoft Exchange as well as proprietary CRM platform utilizing iSCSI SAN and NAS environments.
• Spearheaded the deployment of systems and network monitoring tools such as Solarwinds and other tools across all infrastructure to leverage SLAs to internal and external customers.
• Accountable for maintaining content inspection and traffic shaping using not Cisco CBWFQ, but also with other appliances such as Untangle EX-250 and Barracuda Networks WAF 660s.
• Worked consistently with carriers on circuit outages and provisioning of new services revolving around ISDN, MPLS and Metro-Ethernet services.
• Deployed secure wireless solutions for visitors and roaming staff on Cisco Aironet APs and Cisco 2450 Wireless Controllers.
• Ensured the proper operation and provisioning of IP load balancers utilized for web services and .NET IIS CRM platform using Coyote Point.
• Worked extensively with development staff and business units on all new software release, change management, scheduling and actual deployments through staging and production environments.
• Directly involved with provisioning all new client turn-ups involving circuit turn-up, trunking, route patterns, signaling, vectoring, VDN, COR, announcements, dial-plans, coverage-paths and\or hunt groups on an Avaya Aura CM6 telephony platform.
• Administered carrier routing changes through portals such as “AT&T Business Direct” and “Verizon Network Manager” involving toll-free services impacting custom DNIS, DID and RESPORG services.
• Managed an Avaya S8710 LSP environment that was later migrated to an Avaya Aura ESS Enterprise Platform on a S8800 architecture using G450 media gateways.
• Upgraded and managed Avaya Application Enablement Services, Avaya Contact Center Express, Avaya Call Management System and Aura Modular Messaging used for the call center environment.
• Administered and ported virtualized Cisco Call Manager Express (CUCX) Unity platforms and UCCX environments to existing Avaya exchange during corporate acquisitions.
• Introduced the need to apply QoS mechanisms by upgrading existing non PoE campus network through VLAN segmentation and DSCP tagging on all Avaya and Cisco switching\routing network elements to insure delivery of consistent voice quality throughout the enterprise and especially call center environments.
• Periodically met with business leaders (IT committee) to review any outstanding tickets and/or new business technology requirements.
• Addressed weekly IT staff meetings to not only make corporate announcements, but to also prioritize existing trouble tickets and/or tasks to the team.
• Defined project statuses and their objectives to stakeholders through documentation and SOW approval processes.
• Collaborated with test engineers (QA) and development staff during staging processes on any application inconsistencies prior to release or patch.
• Responsible for the planning pertaining to all Business Continuity and Disaster Recovery processes across the enterprise.
• Directly responsible for all IT procurement and vendor selection process as well as maintaining business relationships involving telecom and hardware\software support contracts.
• Successfully directed the technical portion of the sales process in an easy and concise manner to executive teams on new technologies through staff meetings and presentations.
• Responsible for all employee performance reviews and disciplinary actions with Human Resources.
• Managed and mentored geographically dispersed support staff involving network engineers, systems administrators, data processing, development and helpdesk services.

Confidential, Miami, Florida

IT Manager

Responsibilities:

• Responsible for ensuring the functionality and robustness of technology supporting the regional call centers while looking ahead to identify how technology can drive the business in the future. Participated in GRT (Global Review Team) which is a technology review team supporting the integration of 32 newspapers and media companies.
• Responsible for the design, planning, documentation, installation and support of all technology solutions supporting the Miami Herald regional call centers.
• Oversaw day to day operational tasks involving all IT operations including, but not limited to LAN, WAN and TDM connectivity on a Cisco CUCX and Avaya (S8710 in LSP) environment.
• Worked closely with other newspapers nationally in gathering scope or requirements in architecting or customizing call flows, CTI, databases, connectivity and typical SOA integration functions or messaging.
• Project lead on migration to high availability Avaya S8720\S8500 from a multiple MCC Definity G3Rs design for the Miami Herald.
• Responsible for oversight of all change management approvals involving call handling for more than a dozen newspapers across the nation.
• Escalation point for all call center solutions such as Avaya Definity ACD, Avaya CMS, Witness NICE, Witness Blue Pumpkin and IVR solutions.
• Architected and managed Cisco WAN infrastructure consisting of 6509 at the core with 4500 distribution and 3548\2950 at the access layer.
• Outlined together with implementation teams project scopes to senior management and stakeholders for SOW sign - off.
• Met regularly with senior management from various newspapers nationally to insure SLAs are being met with regards to the call center metrics and operations.
• Took part in national review team (GRT-Global Review Team) for various technology aspects involving technology refreshes across the McClatchy enterprise (32 newspapers).
• Traveled extensively to other newspapers engaging business units as a business analyst identifying cost savings and infrastructure issues.
• Supporting lead role for national multi-domain AD forest within the southeast region especially for the Miami Herald.
• Oversaw patch management and security policy adherence along with business continuity processes involving data retention and restores across various technologies.
• Accountable for reviewing current technology practices including all security guidelines and policies for SOX and PCI compliance involving the Regional Shared Service Centers (call centers).
• Effectively planned resources both internal and vendor in support of projects and/or technology refreshes.
• Lead outsourced development team while using common SDLC practices.
• Managed team of infrastructure professionals involving infrastructure support and development services.