TECHNICAL SKILLS:

Advanced Knowledge: Enterprise - level LAN and WAN networking, TCP/IP. Windows command line. RDP. Microsoft Active Directory, Windows Server 2016 2012, 2008, 2003, Windows 10, 7, Vista, XP, 2000, 98, 95. PC hardware and general architecture. Microsoft Office 2007, 2010, 2013, 2016. Apple iOS, QualysGuard, Symentec, Honeywell Experion, Solarwinds/Orion, Cisco IOS Strong Knowledge Novell Zenworks. Cisco Switches and Firewalls. HP, IBM Dell Rackmount servers. Exchange 2012, Ubuntu Linux. Adobe Acrobat, Creative Studio. Sun Virtualbox Ventyx Asset Management Suite, Maximo, Upside (SciQuest), OSI Soft, McAfee EPolicy Orchestrator, Infoblox, Sybase Afaria, Netmotion, Google Android, Cisco Jabber, Tripwire, Suse Linux, ServiceNow Cyber Security, NIST, NERC, CIP, NRC, PCI, and HIPPA

IT WORK EXPERIENCE:

IT Infrastructure Analyst

Confidential, Lugoff, SC

Responsibilities:

• Perform software upgrades and patches to security applications, network and server operating systems and layered software packages
• Maintain up-to-date infrastructure system tables including IP addresses, port maps, user accounts rule-base policies, etc.
• Provide support / administration for Microsoft Windows-based operating systems on servers / workstations and Cisco networking switches / routers.
• Install, maintain, and troubleshoot the site Process Control Networks (PCN): PC’s, servers, Ethernet networks, switches, firewalls, cabling, etc.
• Work with Confidential and other Koch IT teams to ensure availability of data to applications on the business side of the PCN firewall.
• Collaborate with other PCN Infrastructure Analysts and the North America IT infrastructure team in defining / documenting cross-site support standards and procedures, developing PCN training materials, providingmentoring, training, and continuous knowledge sharing toward a future converged Infrastructure support organization
• Provide leadership, guidance, and technical support for PCN refresh initiatives:
• Serve as a member of the Operations Technology Strategies and Development project, collaborating with Operations and IT colleagues on future state for PCN architecture, security, and support standards and procedure
• Provide infrastructure representation for the design and implementation for the site-wide evolution to new state-of-the-art Honeywell Experion DCS.
• Collaborate with Confidential and other Koch IT teams and with DCS vendors to design and install a robust high-security PCN environment for the Camden site.
• Provide oversight to vendors and third-party application providers to complete PCN upgrades and continue future evolution of the overall PCN environment.

Security Engineer

Confidential, Raleigh, NC

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to minor and complex problems via phone, email, and WebEx to resolve customer issues regarding a collection of products within the Confidential Solutions Suite including Vulnerability Management, PCI Compliance and Web Application Scanning.
• Identify and define system security requirements for proper implementation of scanning utility
• Use network assessment tools to extract and review network packet captures
• Perform debug scans and review associated logs
• Lead training sessions for our pre-sales associates and new technical support representatives in an effort to educate them on vulnerability management and policy compliance

Infrastructure Support Specialist

Confidential, Edenton, NC

Responsibilities:

• Install, configure and upgrade workstation hardware and peripherals and manage PCs and software through Novell Zenworks Endpoint Management Tool
• Install, administer network and telecommunications equipment including configuration and deployment
• Manage Vidant Chowan hospital end user computing infrastructure security policies, endpoint encryption and anti-virus software through McAfee ePolicy Orchestrator
• Perform troubleshooting analysis of cabling, network infrastructure, telecommunications and associated systems
• Coordinate and IT vendor related activities and serve as a point of escalation.
• Develop training material for Vidant Chowan Hospital personnel to ensure they are able to leverage the full functionality of IS resources that are available.
• Lead IT initiative supporting a Go-Live event of 2 Vidant Medical Practices including network and communications infrastructure
• Onboard and manage an IT team
• Implement Service Now a service management tool a Vidant Chowan Hospital

IT Compliance Analyst

Confidential, Charlotte, NC

Responsibilities:

• Led the development of cyber security procedures to align with enterprise procedures and develop documentation to be submitted to the NERC regions
• Ensured compliance actions for cyber assets are scheduled, resourced, completed, documented, monitored, and proper evidence is stored and available
• Develop business unit technical and compliance documentation along with performing risk assessments associated with critical cyber infrastructure.
• Work directly with the IT Department and Enterprise Confidential compliance organizations to ensure business unit related processes meet technical, operational and compliance requirements regarding cyber assets
• Ensured proper identification and classification of assets and information, maintain Cyber Asset Inventory List, and support audits.
• Implement and support Confidential compliance measures for critical Cyber Telecom/Network equipment and create scenarios for back-up recovery plan drills

IT Compliance Analyst

Confidential, Charlotte, NC

Responsibilities:

• Partnering with the business, supply chain and the vendor to manage IT business strategies and deliverables
• Software compliance dispute resolution, including research and coordination of internal fact finding relative to internal purchase through contract.
• Provide practical recommendations to business based on current infrastructure, security assessments and negations with vendor.
• Influence consolidation efforts and cost reduction by perform inventory assessments within Duke.
• Develop and manage cyber security training material as well as language for hardware and software contracts
• Proposed and implemented a building safety plan that included cellular repeaters on the lower levels of parking deck and audible and visual signage for pedestrians and vehicles exiting the parking deck
• Served as Building Safety Coordinator and Floor Warden

Associate IT Analyst

Confidential, Hartsville, SC

Responsibilities:

• Active directory service management including Group OU, users and computer and Infoblox (DNS and DHCP Server Management)
• Build, upgrade, and configure 1500+ Desktop/PC’s (Install and perform major and minor repairs to hardware, software, and peripheral equipment, following design or installation specifications)
• Manage and Install Cisco network hardware(Cisco ASA Firewall, Cisco 2940, 2950, and 2960 Switches)
• Management of Ascom Mini Cell System: Program wireless extensions from the PBX to phones and update database
• Windows 7 Deployment Coordinator: Coordinate and schedule testing of software for deployment in the Windows 7 Environment
• Lead and implemented project for Data and Voice Communication solution of Remote Operating Facility
• Lead and completed project for telecommunications upgrade project which include 50 Cisco Switches

IT Technician

Confidential, Columbia, SC

Responsibilities:

• Build, upgrade, and configure 300+ rugged mobile laptops including configuration and deployment inside vehicles
• Administration of Netmotion VPN Sever as well as the deployment of the Netmotion VPN client on 300+ mobile laptops
• Management of Bluetree and Sierra Wireless Data Modems
• Additional responsibilities and activities included but not limited to 2nd level support for generalsystems administration, as needed technical support/training of new technical professionals, 2nd/3rd level support of various LAN/WAN issues.
• Windows deployment support including building image for mobile laptops
• Performed maintenance test and reliability upgrades with Verizon Wireless Technicians in an effort to insure excellent customer service to our internal and external customers.
• Installation of mobile telephony devices and docking stations in electric and gas operations fleet vehicles
• Support of Barcoding Project to further improve accountability in tracking company owned assets.

IT Technician Intern

Confidential

Responsibilities:

• Manage helpdesk activities including but not limited to deployment of PCs, Printers and other peripherals
• Development of digital engineering displays using OSI/PI to diagnose and manage issues with various plant equipment including turbines, generators and digital process systems