SUMMARY

• Over 11 years of multi - platform experience in systems administration, including analyzing, designing, installing, maintaining hardware, software, peripherals, and networks
• Over 6 years of experience in SAP Basis/Netweaver Administration includes Full Life Cycle Implementations and Production Support.
• CCNA (Cisco Certified Network Associate)
• MCSE (Microsoft Certified Systems Engineer)
• Strong experience in Data center migration, Implementation, Upgrade, Stack update and Production support projects.
• Installed SAP HANA 1.0, Upgraded the HANA components and support deployments on client platforms
• Upgraded Hana 1.0 to 2.0
• Experience in day-to-day and periodic HANA Administration tasks such as Start/Stop HANA, Adding Systems, CPU/Disk utilization metrics, system integration, logs, trace, E-mail setup, Security provisioning, alerts, log segments, MySQL database administration, Backups/Restore, HDBSQL, monitoring HANA instances, patches, upgrades etc. using SAP HANA studio
• Good Understanding of SAP Upgrade phases like Parameter Input, Initialization, Import, Extension, Integration, Installation, General Checks, Activation Checks, Extraction, Configuration, Pre-processing, Post-processing & Finalization.
• Performed various upgrades for ECC (4.6c 6.0), SCM (4.1 to 7.0 including Live Cache from 7.2 to 7.5, New installation of Optimizer), SAP XI 3.0 to PI 7.1, EP from 6.0 to 7.0, BI 7.0 to BI EHP1, EP 6.0 to NW portal 7.3, BW 7.0 EHP2 to Netweaver 7.3.
• Proficient in setting up and administering E2E monitoring.
• Generate early watch alert reports on solution manager and setup Central system monitoring using Solution manager.
• Netweaver J2EE/Java Administration and troubleshooting. Extensive experience in SAP Installations of components based on an ABAP stacks or wif a Java add-in and purely java stacks. Maintain SLD, CMS and central monitoring.
• Configured SAPCCMSR agents to monitor JAVA Systems.
• Extensive experience in all aspects of SAP Basis Administration on both Windows and UNIX platforms, including Client Copy/Export/Import, System Copy/Refresh, Support Packs, Kernel Upgrades, Spool Administration, CUA, Workload Analysis, CCMS monitoring, Background jobs, Backup/Recover (BRTools), Add-on installations, System Monitoring, Performance Tuning and OSS connectivity.
• SAP and DB Patches, OSS notes, Performance Tuning, Workload Analysis, Printer Configuration, Transport Management System, Homogenous System Copy, Documenting the Procedures and policies and Post Implementation Support, Handling Problem Escalations from Front-line Engineers.
• Expert in Transport Management System (TMS) - Complete setup of Correction and Transport System (CTS) through STMS.
• Setup and refined CCMS thresholds and parameters for system performance.
• Installed and Configured Business Objects Enterprise Suite, Business Objects Data Services/Data Integrator/Data Quality & Data Insight wif proper IQ and OQ documentation.
• Netweaver J2EE/Java Administration and troubleshooting. Extensive experience in SAP Installations of components based on an ABAP stacks or wif a Java add-in and purely java stacks. Maintain SLD, CMS and central monitoring.
• Configured SAPCCMSR agents to monitor JAVA Systems.
• Extensive experience in all aspects of SAP Basis Administration on both Windows and UNIX platforms, including Client Copy/Export/Import, System Copy/Refresh, Support Packs, Kernel Upgrades, Spool Administration, CUA, Workload Analysis, CCMS monitoring, Background jobs, Backup/Recover (BRTools), Add-on installations, System Monitoring, Performance Tuning and OSS connectivity.
• SAP and DB Patches, OSS notes, Performance Tuning, Workload Analysis, Printer Configuration, Transport Management System, Homogenous System Copy, Documenting the Procedures and policies and Post Implementation Support, Handling Problem Escalations from Front-line Engineers.
• Expert in Transport Management System (TMS) - Complete setup of Correction and Transport System (CTS) through STMS.
• Setup and refined CCMS thresholds and parameters for system performance
• Excellent communication, team, interpersonal and judging skills, which facilitate TEMPeffective communication wif other functional and technical teams in implementing a robust organizational security policy.

PROFESSIONAL EXPERIENCE

Confidential, Harrisburg PA

SAP Basis Administrator

Responsibilities:

• Plan & upgrade ECC6.0EHP6 to ECC6.0EHP7.
• Plan and upgrade BW 7.31 to BW 7.4.
• Perform SSO setup of BOBJ wif BW7.3.
• Setup NW7.4 portal, BW7.3 and BOBJ SP7 integration.
• Install Parallel System landscape to support upgrade.
• Design transport management strategy to support day-to-day operations and upgrade.
• Upgraded Hana 1.0 to 2.0
• Established the best modelling and recommended strategies for BOBJ environment and architecture for SAP HANA.
• Migrated HANA content from development, testing environment to Production environment using delivery units.
• Installed HANA on RHEL6.7 and installed HANA studio on windows using GUI level (unified installer).
• Experience in day-to-day and periodic HANA Administration tasks such as Start/Stop HANA, Adding Systems, CPU/Disk utilization metrics, system integration, logs, trace, E-mail setup, Security provisioning, alerts, log segments, MySQL database administration, Backups/Restore, HDBSQL, monitoring HANA instances, patches, upgrades etc.. using SAP HANA studio
• Upgraded NW portal 7.0 to 7.4 SPS09 and integrated it wif ADFS for claims based SSO autantication.
• Install, configure, troubleshoot and administer multiple multi node Microsoft clusters across SAP landscape.
• Upgrade Solution Manager from 7.0 EHP1 to Solution Manager 7.2 and performed post-installation activities.
• Upgrade BSI tax factory from version 9.0 to version 10.0 and performed regular tub updates.
• Install and configure SMD agents across multiple SAP systems.
• Install and configured Wily Introscope 8.2.4 on multiple SAP portal systems including installation of wily agents.
• Troubleshoot connectivity issues across numerous state agencies and operational issues for over 70,000 state employees.
• Perform half-yearly support stack updates and kernel upgrades.
• Worked wif SAP Memory Analyzer to troubleshoot performance issues on SAP portal systems.
• Troubleshoot portal production issues using diagtool tracing.

Confidential, Naperville, IL

Technical Support Engineer

Responsibilities:

• Plan and execute EHP5 upgrade on a 5 system ECC 6.0 landscape.
• Plan and implement TDMS including scrambling for HR module on ECC6.0 EHP5 systems.
• Provide production support for ECC 6.0 EHP4/EHP5 wif HR module, EPI-USE, BSI Tax factory, Master Tax.
• Perform monthly tax updates on Master Tax.
• Perform installation/upgrade of EPI-USE products including Data Sync Manager 3.16
• Perform tub updates on BSI Tax factory tool
• Provide production support and administration of Adobe Document Services (ADS)
• Applied support packages to J2EE engines wif JSPM (Java Support Package Manager).
• Configured System Landscape, Installed CCMS agents for ABAP & Java systems using SAPCCM4X, SAPCCMSR.
• Configured satellite systems in SMSY and configured replication between satellite systems, SLD and solution manager.
• Performed homogenous system copies, created sandbox using production database, performed regular system copies to refresh QAS and Cert systems.
• Provide 24X7 production support as an on-call support person.
• Planned and implemented EWA recommendations to improve performance and fix errors.
• Scheduled jobs in the background to cleanup spool requests, dumps, batch-input sessions and background jobs.
• Defined output devices for local, remote and frontend printing, defined logical spool servers, managed spools and output requests.
• Daily administrative tasks include monitoring system logs, work processes, locks and updates (SM12, SM13, SM21, SM51)
• Provided production support and rendered troubleshooting support for day-to-day user problems.
• Responsible for scheduling and monitoring background jobs for database and offline redo log file backups.
• Involved in Backup/Restore and Recovery.
• Configured and executed SAP change control functions including the Transport Management System (TMS), ABAP/4 Workbench Organizer and Customizing Organizer.
• Performance monitoring, workload analysis, performance tuning, database tuning using CCMS.
• Hot packages, Downloaded Patches from OSS and applying OSS notes.
• Monitored OSS connections, open/close OSS service connections, managed OSS connections.
• Technical configuration of the ARIS Design Platform Installation scenarios (LAN, WAN)
• Installation of the system Setup and configuration of the application server
• Setup and configuration of the various clients (ARIS Business Architect, ORacle Business Architect).
• Evaluations wif ARIS: Search and query, semantic checks, reports, macros
• Change management wif ARIS Business Architect (Management and initiation of baselining and version controlling)
• Full understanding and execution of Database Merging and Consolidation, when data is to be exchanged between different databases.
• Allocation of licenses

Confidential, Naperville, IL

Technical Support Engineer

Responsibilities:

• Collaborated wif executive management and department leads to assess network capacity needs for the installation of Nevotek V/IP suite
• Installed V/IP suite on client environment remotely.
• Post installation support for the system.
• Continuous monitoring to safeguard the system from vulnerabilities
• Planning a backup and recovery plan for the database
• Created joint action plan wif the customers to provide a safe network
• Find the bugs and hold discussions wif the developers to improve the application
• Administered 20+ Microsoft Windows Servers, network devices and security appliances
• Windows 2003/2008/2012 Servers and Clusters design and configuration
• Upgraded Windows Servers from 2003 to 2008/2012 server
• Implemented Site-to-Site and Remote access VPN on Checkpoint and Cisco firewalls
• Administer and fine-tune Active Directory structure and services
• Reduced complexity while improving manageability of networks by consolidating
• Windows 2003, 2008, 2012 and Linux servers using VMware virtual infrastructure 3
• Migrated to Windows 2012 Server from Windows 2003/2008
• Windows Server Updates Services (WSUS), and Microsoft Operations Manager
• Migrated messaging systems to Exchange 2010 from Exchange 2007
• Responsible for security upgrades, policy changes on Checkpoint, Cisco PIX
• 515e/ASA 55xx firewalls wif 300+ VPN users
• Created site-to-site tunnels to remote offices in India and US
• Setup Track-it helpdesk solution to expedite and track all helpdesk requests
• Administrated and maintained environment security. Created alerting/paging systems to networking staff