SUMMARY

• Provide high - level support and technical expertise in networking technology, including LAN/WAN hardware, switches, bridges and routers
• Administering the operation of LAN/WAN-related network services according to Government policies and procedures
• Coordinate and implement network software and hardware upgrades
• Troubleshoot and resolve LAN/WAN performance, connectivity and related network problems
• Research, design and implement wireless networks, including the definition of applicable engineering specifications and resource requirements for network hardware and software
• Make recommendations for wireless network optimization, additions and upgrades to meet the Government’s requirements
• Document network infrastructure and design
• Develop, maintain, and support technical infrastructure, hardware, and system software components
• Perform installation, maintenance, and support of system software and hardware.
• Perform user support
• Analyze, troubleshoot and resolve system hardware, software, and networking issues
• Configure, optimize, fine-tune, and monitor operating system software and hardware
• Perform system backups and recovery
• Conduct server builds
• Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working wif hardware and software vendors to verify timely product delivery and ensuring dat new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization

PROFESSIONAL EXPERIENCE

TACLAN Systems Administrator

Confidential

Responsibilities:

• Install, operate, and maintain assigned TACLAN equipment (to include assisting the customer wif Mission Planning Kits and Field Computing Devices).
• Deploy, maintain and upgrade Windows-based servers and applications including Active Directory, File and Print Services, Microsoft SQL, MS SCCM, Microsoft Systems Center Configuration Manager, and DHCP, MS Exchange, and McAfee HBSS.
• Provides senior level administration of Windows based network systems including, but not limited to, support for Windows 2003 and 2008 servers and Windows 7 workstations.
• Tracks support requests through the ISD Remedy system while keeping an inventory database updated wif current network devices.
• Updates, repairs and documents work for servers and workstations; coordinates warranty work for same.
• Perform preventative maintenance on assigned TACLAN equipment, and on-site analysis and repair of software and hardware problems found by the customer.
• Provide recommendations for and implement backup and system restoration policies.
• Perform on-site software assistance in the form of installation of updates, new baselines, and information assurance/virus protection tools and patches for all network and client hardware/software.
• Provide “desk-side” user support in response to TACLAN helpdesk calls by the user. Support consists of isolating faults and identifying & replacing faulty parts wif on-site spares to return the TACLAN systems to service.
• Inspect and maintain the hardware configuration of all TACLAN equipment in accordance wif the TACLAN Program Office approved configuration specifications.
• Interface wif the TACLAN LCSM at the Team TACLAN facility in Brandon, Florida, to report and return faulty parts.
• Assist users wif questions regarding hardware and software problems.
• Supports Audio Visual & Video Teleconferencing (AV/VTC), and Desktop Support as the need arises and as directed.
• Be responsible for providing operational training on established TACLAN systems to government personnel who are assigned to maintain and operate the TACLAN systems in deployed scenarios. Training will be at the basic operational level and may include preventative maintenance and troubleshooting as needed. This training will supplement New Equipment Training courses provided by the TACLAN Program Office.
• Be prepared to deploy on exercises and/or real-world deployments as needed to provide user support to the TACLAN equipment. When deployed, personnel will maintain all equipment, tools, diagnostic software and ensure operational software is current.

Field Technician

Confidential

Responsibilities:

• Provide 24/7 support of United States Special Operations Command (USSOCOM) Tactical Local Area Networks (TACLAN) and computers deployed worldwide supporting Exchange 2010, Windows server and client operating systems, Wide Area Voice Environment, switches, and routers.
• Troubleshoot and analyze logs, services, error messages, and processes to help detect, prevent, and repair problems.
• Assist in the development of documents and spreadsheets for operation and maintenance, technical information bulletins (TIBs), equipment replenishment, and warranty essential to the TACLAN program.
• Travel as needed to CONUS/OCONUS locations to support the end user.

ISP Applications Administrator

Confidential

Responsibilities:

• Maintain, diagnose and repair E-mail, Autantication Radius, Web and DNS servers. To include DNS entry/removal, domain registration/renewal, website termination/removal, and configuring network monitoring software.
• Provide on-call 24/7 support of Confidential ’s internet service and wireless internet service products supporting a wide variety of hardware and software components.
• Create, review, and modify standard best practices utilizing the reported problems and their documented resolutions to reduce the duration of downtime experienced by the end user.
• Configure, diagnose, and repair end user internet services including E-mail, Dial-up, Digital Subscriber Line (DSL), Satellite, and Wireless access via phone and E-mail.
• Assist in the processing of domain renewals, DNS entry/removal, website termination/removal and configuring FTP access.
• Utilized Excel spreadsheets to develop a customer database for tracking installations, activations, and removals of all wireless internet users.
• Configure, diagnose, and repair end user internet services including E-mail, Dial-up, Digital Subscriber Line (DSL), Satellite, and Wireless access via phone and E-mail.
• Create, Modify, and Terminate end user accounts per customer request