International Switching / Senior VoIP Engineer Resume

SUMMARY:

Expansive skill set extending across all facets of telecom engineering; expertise in VoIP and telephony network design, provisioning, installation, integration, monitoring, and maintenance. Outstanding team working and group leadership abilities; proven talent for identifying user needs and guiding projects to deliver cost - effective solutions under aggressive timelines.

AREAS OF EXPERTISE:

Voice / Data Network Engineering Design and Implementation
Signal Link Design & Implementation
Network Trunking Provisioning
Time-Division Multiplexing (TDM)
Network Installation & Maintenance
Life Cycle Project Management
Monitoring & Performance Tuning
Troubleshooting & Escalation

TECHNICAL PROFICIENCIES:

Platforms: Linux (Red Hat), Mac OS, Unix, Windows

Tools: MS Office (Excel, Outlook, PowerPoint, Visio, Word), MS Project, Oracle / SQL databases, document management systems, Remedy, Alivarostar

Hardware: Dell, HP, and Sun servers, BroadWorks SIP servers, Acme Packet SBCs, Dialogic SBC, Dialogic IGATEs, Dialogic SoftSwitch, Ericson AXE, Remedy, Cisco switches and endpoints, Avaya, Palladion, SolarWind, Polycom, Yealink, WireShark, Net-Net Central, Canono

Networking: SIP, SIP-T, H323, MGCP, DHCP, DNS, TCP/IP, VoIP, ANSI, ETSI, BGP, OSPF, EIGRP, etc

PROFESSIONAL EXPERIENCE:

Confidential

International Switching / Senior VoIP Engineer

Technical Scope: BroadWorks SIP servers, Acme Packet SBCs, Dell servers, Sun servers, HP servers, Linux, Windows, Mac OS, MS Office, MS Project, Dialogic (VERAZ) Soft Switch,C++

Responsibilities:

Designed and implemented No. 7 signaling links for international switch; closely monitored C7 signaling links to prevent losses on routes to international carriers, and ensured adequate capacity across all trunk routes.
Identified and capitalized on opportunities to improve network, and led projects to expand, enhance, and optimize network availability and performance.
Complied with security practices to ensure protection of all system files and customer billing information.
Pioneered processes for administering Acme Packet SBCs, BroadWorks servers, cloud telephony, and trunking customers telephony.
Prepared measurement programs on international switch to obtain critical data for network planning; maintained clear logs of events and system configurations, kept accurate records of all system changes, and submitted weekly reports on time.
Recognized for technical expertise; provided valuable consulting services to other markets on installation and provisioning of cloud telephony.
Provide technical consultation in the deployment and security enhancement for Panama and Trinidad and Tobago VoIP solution.
Expand VoIP solution to enable Geo-redundancy for the new FTTH network
Provide technical expertise for VoIP/Fixline solution for NLP.

Confidential

Customer Service Engineer/ IT Specialist

Technical Scope: Office technologies, industrial tools, IT systems, computer workstations

Responsibilities:

Strengthened hands-on technical skills while servicing a wide range of technical equipment; diagnosed, troubleshot, repaired, and performed scheduled maintenance on Canon scanners, industrial shedders, money and coin counters / sorters, laser printers, copiers, fax machines, microfilm machines, and network servers and computers.
Maintained fast-tempo servicing schedule; skillfully performed repairs and returned equipment to service with minimal downtime for customers.
Leveraged telecom engineering skills to unlock, customize, and repair variety of cell phones and mobile devices.
Installed and programmed hybrid UPS and surveillance systems.

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