SUMMARY

• Self - motivated wif a proven ability to work in independent and in a team environment wif superior problem-solving skills.
• Leadership and Consultant experience.
• Strong logical and creative problem solving skills.
• Adaptable and resourceful in on-site tasks.
• Responsible, self-starter, diligent and motivated, great at multitasking work loads.
• Quick learner wif exceptional aptitude.

TECHNICAL SKILLS

System Administration: Maintain and Administered Exchange 2010. Daily use of VMware View Administrator and vSphere. Active Directory tools for adding or removing users.Set-up Group Policies and applied login scripts. Installed, maintained, and troubleshot multiple WindowsServers 2008 R2 servers. Performed daily backups of servers usingSymantec Backup Exec and HP Data Protector. Managed ADT system and Kantech system. I have worked wif EMC Storage. Supported global users at remote and local company sites. VOIP experience wif ShoreTel, Confidential and Cisco IP Phones systems.

Software: Vmware, Windows Servers 2008/12 r2 w/Active Directory, Windows 10/7, Unix, Linux / Novell 4.x/5.x, Citrix, Microsoft Exchange, Microsoft Office2010/07. Access 2007, Project 2012,DameWare, VPN networking and Arc Server/Backup Exec/HP Data Protector, Forefront, Symantec Antivirus, Kaspersky, Ghost Imaging, SharePoint .

Hardware: Dell, HP Compaq Servers, Dell, HP, Lenovo and Gateway Desktops and Laptops, Intel Mother Boards, MSI Mother Boards, A-bit mother Boards, Net Gear, Sonicwall and Linksys Routers, Switches and Hubs, 3Com/Intel 10/100 Network adapter’s, Lexmark printers, HP printer, HP Jet Direct cards, UPS Uninterruptible Power Supply, NVIDIA Video Cards and drivers, Intel Video Cards, HP Computers, Del Computers, Adaptec SCSI Adapters, CDRW CR Rom Burners, Hard Drives all makes.

Protocols: LAN, WAN, TCP/IP, IIS 4.0/5/0, Terminal Services, NetBEUI Protocol, Novell Client 32, NW Link Net Bios, NW Link IPX/SPX. DNS, WINS, DHCP, Client for Microsoft Networks.

PROFESSIONAL EXPERIENCE

Confidential - Carlsbad California

Network Administrator

Responsibilities:

• As a Network Administrator I is responsible for TEMPeffective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• This individual participates in technical research and development to enable continuing innovation wifin the infrastructure.
• This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Confidential - Carlsbad California

Technology Administrator

Responsibilities:

• As a Systems Administrator I was responsible for major portions of systems support and the overall performance/availability of these systems.
• The Systems Administrator I provides support for servers and all related systems IT infrastructure; analyzes systems and recommends upgrades/changes; assesses the organization's current and future system needs and provides primary support and engineering for Windows/Linux platforms.
• Primary contact and coordinator of corporate and remote site support for system related issues. 50% of the role is project based. Confidential - Confidential Site Administration, G450/G350 Gateways

Confidential - Sandy, UT

Corporate Support Team Lead

Responsibilities:

• Lead/manage special projects assigned to the Corporate Support Team
• Act in a strategic, tactical and operational leadership capacity as directed by the contract for Corporate Support
• Provide accessible, courteous, quality and responsive support to all staff and their representatives
• Ensure resolved and closed problems are adequately documented in a timely manner
• Manage desktops, Laptops, multifunction devices, software, and hardware peripherals
• Ensure correct referral of unresolved incidents and problems to higher level support groups
• Working wif the vendors to establish internet connectivity for data and VoIP

Confidential - Broomfield, Colorado

System Administrator

Responsibilities:

• The Systems Administrator I is responsible for major portions of systems support and the overall performance/availability of these systems.
• The Systems Administrator I provides support for servers and all related systems IT infrastructure; analyzes systems and recommends upgrades/changes; assesses the organization's current and future system needs and provides primary support and engineering for Windows/Linux platforms.
• Primary contact and coordinator of corporate and remote site support for system related issues. 50% of the role is project based. Confidential - Confidential Site Administration, G450/G350 Gateways

Confidential - South Jordan, UT

Desktop Support Analyst

Responsibilities:

• Procures, maintains, images and distributes inventory of all corporate pc’s and laptops and peripherals, onsite and remote.
• Manages all corporate desktop software and all desktop devices by documenting all desktop, hardware and architecture ensuring perpetuity of desktop knowledge and support.
• Maintains and supports multifunction printers, and scanners and print capabilities, onsite and remote.
• Provides general desktop support in MS Windows desktop environment including XP, Vista, 7 and other operating systems.
• Maintains and supports enterprise and stand alone desktop applications environments.
• Images operating systems utilizing imaging software (Ghost).
• Maintains desktop system security utilizing desktop antivirus software.
• Maintains patch management of desktop environment.
• Provides remote desktop support by utilizing remote access software.
• Provides prompt and excellent customer service and support skills.
• Manages domain user accounts, rights and permissions in a windows 2k3 AD.
• Self manages to task/project completion wif timely and accurate status updates and escalation of issues/risks when necessary.
• Provides support regarding enterprise solutions by optimizing corporate desktop needs and abilities.

Confidential - Tempe, AZ

Desktop Support Specialist

Responsibilities:

• Support all network services, servers, desktop, printers, faxes, copiers, terminal services, intranet, internet and operating system software for CEA Corporate HQ, and Global Campus locations.
• Provide timely and appropriate support services for all CEA GC employees’ technical issues and requests.
• Helps to implement strategies for software and equipment standards and to ensure all equipment has the latest security, patching and virus protection patches and strategies implemented.
• Manage backups for all data wifin the company including performing daily maintenance, migration, restorations and security of all data, including databases and SQL servers in home office.
• Provide strategic direction and support for remote offices.
• Manage vendor activities at remote offices and campuses
• ShoreTel - IP Phone Administration