SUMMARY:

• 15 years of cross - platform IT experience with over 10 years as an Exchange Administrator utilizing MS Exchange 2003 / 2007 / 2010
• Experience includes design, superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications
• Systems Administration includes analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks
• Develop exceptional relationships with co-workers, management and clients

TECHNICAL SKILLS:

MS Windows Operating Systems, Windows 2000, 2003, 2008 Server, Windows 2000, XP Windows 7, Cisco Ver. 11.1-11.3, ITIL Concepts, Tumbleweed, IronPort C/M Series Firewall Appliance, SCOM 2007, SharePoint 2007, Windows Hyper V, Office Communicator Server 2007 / 2010, Altiris, Microsoft Exchange Server 5.5- 2003 / 2010 , Websense, MS Office 2003, XP, Symantec Antivirus, McAfee (Netshield, Groupshield for Exchange, Antivirus), Trend Micro Anti Virus, WinInstall, Citrix Metaframe / Winframe, Proxy Server, IIS 5.0, Ghost Software, Dell Servers, Hp Compaq Servers, OCS, Perigrine, Postini, Interwoven, Imanage, CPI, VMware ESX, DRAC, VPN, SQL 2005 / 2008, Avamar Backup, NetApp, TCP/IP, Microsoft Lync Server 2010 and Microsoft Lync Server 2013 (Lab work), DNS, DHCP, Good For Enterprise 2.7

PROFESSIONAL EXPERIENCE:

Confidential

Senior Exchange Engineer

Responsibilities:

• Provide day - to-day support, problem resolution, system monitoring and proactive support to Microsoft Exchange 2013 and Windows 2012R2 servers for 10,000 mailboxes.
• Ensure maximum uptime on all Windows 2012R2 servers.
• Responsible for Root cause analysis when systems go down.
• Verify backups run daily using CommVaukt backup software
• Send out weekly Reports for Exchange 2013 Server mailbox information to Directors.
• Install security Patches on all Exchange.
• Maintain daily upkeep of Good For Enterprise Servers.

Confidential

Senior Windows / Exchange Administrator

Responsibilities:

• Provide day - to-day support, problem resolution, system monitoring and proactive support to Microsoft Exchange 2010 and Windows 2008R2 servers
• Implement new technologies and deploy changes
• Ensure maximum uptime on all Windows 2008R2 servers
• Responsible for Root cause analysis when systems go down
• Maintain daily upkeep of Good For Enterprise Servers.
• Help team members in resolution of Issues / Technical Problems
• Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems (Windows 2008R2) and non-OS vendor application
• Maintain and upgrade Exchange 2010 environment.
• Install security patches on all Windows 2008R2, Exchange and BES servers
• Troubleshoot mail domain issues routing, i.e. mail being rejected to server
• Troubleshoot Email Non Delivery Reports
• Utilize Active Directory to set permissions on Service Accounts and ADSIEDIT Utility
• Utilize Active Directory to manage users and security groups
• Perform and create .PST restores from tape and live Exchange databases
• Configure Exchange mail recipients with multiple SMTP addresses
• Troubleshoot Veeam Backup Software when jobs fail
• Create Filters for Sophos End Point Protection
• Maintain Sophos Endpoint Appliance
• Install security Patches on all Exchange and BES servers
• Test and verify mail-flow inside and outside Organization
• Create documentation for supporting New Exchange 2010 Environment
• Install security Patches on all Exchange
• Utilize PowerShell to run scripts for Exchange 2010
• Setup and configure DAG
• Setup Blackberry Enterprise Server 5.0.3 environment High Availability Environment
• Upgrade SQL databases from SQL 2000 to SQL 2005 Express

Confidential

Senior Windows / Exchange Administrator

Responsibilities:

• Maintain Exchange 2007 Environment 26,000 mailboxes
• Maintain daily upkeep of Good For Enterprise Servers.
• Utilize PowerShell to run scripts for Exchange 2007
• Perform and create .PST restores from tape and live Exchange databases
• Verify mail routes for mail flow to and from States
• Utilize Active Directory to set permissions on Service Accounts and ADSIEDIT Utility
• Utilize Active Directory to manage users and security groups
• Perform and create .PST restores from tape and live Exchange databases
• Configure Exchange mail recipients with multiple SMTP addresses
• Monitor Avamar backups for Exchange servers
• Troubleshoot Avamar Backup Software when specified jobs fail
• Mange Microsoft Frontbridge Spam server
• Administer SonicWall firewall, i.e. setup rules, and add site IP addresses
• Install security Patches on all Windows 2008R2, Exchange and BES servers
• Troubleshoot mail domain issues routing, i.e. mail being rejected to server
• Troubleshoot Email Non Delivery Reports
• Create documentation for supporting New Exchange 2010 Environment
• Create new IT Policies for BES and import OLD IT policies from the OLD BES Server
• Verify migrated user accounts for proper permissions and Groups needed
• Setup and configure DAG
• Implement new technologies and deploy changes
• Ensure maximum uptime on all windows 2008 R2 servers
• Responsible for Root cause analysis when systems go down
• Help team members in resolution of Issues / Technical Problems
• Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems and non - OS vendor application
• Setup Blackberry Enterprise Server 5.0.3 environment High Availability Environment
• Upgrade SQL databases from SQL 2000 to SQL 2005 Express

Confidential

Lead Exchange Migration Administrator

Responsibilities:

• Serve as SME in collaboration with Confidential, DISA and Management for Exchange 2010 Migration with 500,000 mailboxes to office 365 Cloud.
• Setup and manage Forefront Online Protection for Exchange.
• Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems and non-OS vendor application
• Set forwarders on user’s AD accounts in order for user’s to receive email to their mail.mil account
• Create Filters for IronPort C Series Firewall
• Implement new technologies and deploy changes
• Ensure maximum uptime on all Windows 2008R2 servers and perform root cause analysis when systems go down.
• Administer SonicWall firewall, i.e. setup rules, and add site IP addresses
• Help team members in resolution of Issues / Technical Problems
• Work with Netcom G3 and Firewall teams to verify Firewall ports are open
• Troubleshoot Lync recovery scenarios / processes and assist in migrating from OCS to Lync 2010
• Utilize MS PowerShell to automate manual repetitive functions
• Provide on-site and remote technical supports for Microsoft Lync Server 2010 and Lync
• Knowledge of SIP Trunking as it relates to VoIP phone service and integrated Lync 2010 phone service
• Create documentation for supporting New Exchange 2010 Environment
• Verify migrated user accounts for proper permissions and Groups needed
• Troubleshoot Avamar Backup Software when specified jobs fail
• Send out weekly Reports for Exchange 2010 Server mailbox information.
• Set forwarders on user’s AD accounts in order for user’s to receive email to their mail.mil account
• Utilize Active Directory to set permissions on Service Accounts and ADSIEDIT Utility
• Utilize Active Directory to manage users and security groups
• Test and verify mail-flow inside and outside Organization
• Create documentation for supporting new Exchange 2010 environment and install security patches
• Verify mail routes for mail flow to and from States
• Recommend Firewall ports to NOC that need to be opened and verify migrated user accounts for proper permissions and Groups needed

Confidential

Lead Exchange Migration Administrator

Responsibilities:

• Implement new technologies and deploy changes
• Serve as SME in collaboration with OIG members and management for Exchange 2010 Migration for 500 mailboxes
• Setup and Configure an Exchange 2010 High Availability Environment
• Setup CAS Array using NLB
• Assist in the gathering of information and requirements for implementing Microsoft Lync Server
• Ensure maximum uptime on all windows 2008R2 servers
• Responsible for Root cause analysis when systems go down
• Help team members in resolution of Issues / Technical Problems
• Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems (Windows 2008R2) and non-OS vendor application
• Setup and configure DAG
• Setup Blackberry Enterprise Server 5.0.3 environment High Availability Environment
• Upgrade SQL databases from SQL 2000 to SQL 2005 Express
• Utilize Quest Tools to migrate users from 2003 Exchange to Exchange 2010 Domain
• Test and verify mail-flow inside and outside Organization
• Create documentation for supporting New Exchange 2010 Environment
• Setup and configure Fore Front Anti-virus in Exchange 2010 environment
• Install security Patches on all Exchange and BES servers
• Recommend Firewall ports to NOC that need to be opened
• Set permissions on Service Accounts using Active Directory and ADSIEDIT Utility
• Create new IT Policies for BES and import OLD IT policies from the OLD BES Server
• Verify migrated user accounts for proper permissions and Groups needed

Confidential

Lead Exchange Server Migration Administrator

Responsibilities:

• Serve as Fly Away Support for Army Mail Migration for 1.4 million mailboxes to office 365 Cloud.
• Serve as liaison for ticket status and ticket resolution
• Administer SonicWall firewall, i.e. setup rules, and add site IP addresses
• Ensure maximum uptime on all windows 2008R2 servers
• Setup and configure Windows 2008R2 servers
• Responsible for Root cause analysis when systems go down
• Assist Confidential sites in pre and post Migration support for Exchange 2003 - 2010 project
• Create documentation to assist in migration
• Participate in daily Concall to discuss overall migration performance issues and specific site migration issue and status
• Assist site with the proper software updates for desktop and laptop machines
• Assist site in creating Exchange security groups

Confidential

Lead Exchange Engineer

Responsibilities:

• Serve as 3rd Tier Exchange Support for 10,000 mailboxes
• Utilize Active Directory to set permissions on Service Accounts and ADSIEDIT Utility
• Utilize Active Directory to manage users and security groups
• Creating Filters for IronPort C Series Firewall
• Install security Patches on all Exchange and BES servers
• Troubleshoot mail domain issues routing, i.e. mail being rejected to server
• Troubleshoot Email Non Delivery Reports
• Utilize Active Directory to manage users and permissions
• Monitor SCOM 2007 and troubleshoot SCOM 2007 errors
• Reset Log Sequence numbers on Exchange Database
• Replace Hard Drives, Power Supplies and troubleshot Hardware issues on HP servers
• Setup SharePoint site(s) for customers
• Restore SharePoint site / databases from backup
• Create software pushes in Altiris
• Monitor Exchange and Blackberry Application, Security and System logs
• Install Windows 2008 server on DC rollouts with virtual server using Hyper V
• Reset resource account passwords according to 90 day policy

Confidential, Reston, VA

Exchange Administrator

Responsibilities:

• Support and Administer Active / Passive Microsoft Exchange 2003 Server Cluster (3 Node 2 active, 1 Passive Mode) environment and network administration for 80,000 mailboxes and 55 Physical and 45 Virtual Servers
• Perform Database maintenance; create new stm / edb files and server load - balancing
• Monitor Tumbleweed (blocking / unblocking emails, mail trace)
• Install security Patches on all Exchange and BES servers
• Utilize Active Directory to set permissions on Service Accounts and ADSIEDIT Utility
• Utilize Active Directory to manage users and security groups
• Perform and create .PST restores from tape and live Exchange databases
• Configure Exchange mail recipients with multiple SMTP addresses
• Monitor Exchange and Blackberry Application, Security and System logs
• Manage user mailboxes, public folders, and distribution lists
• Assist with the management of software deployment systems, and with the packaging, testing, and deployment of software and security updates to client computers via WSUS
• Perform analysis of complex system issues and provides corrective action
• Provide Tier III level Outlook / Exchange support
• Provide OCS support and troubleshooting
• Provide analysis to customer regarding Blackberry / Exchange outages
• Performed manual fail-over s to do corrective actions

Confidential, Washington, DC

Network / Exchange / Blackberry Administrator

Responsibilities:

• Handle Exchange system in a clustered environment and network administration for 25,500 users in active / passive nodes
• Monitor Exchange Messaging Queues (release / unfreeze messages) and troubleshoot SMTP connectors and errors
• Setup and configured Dell Equllogic SAN
• Install security Patches on all Exchange and BES servers
• Monitor Alerts in SCOM 2005 and troubleshoot errors
• Install security patches on 6 Exchange / 4 Blackberry Servers.
• Monitor server logs, firewall logs, intrusion detection logs, and network traffic for unusual or suspicious activity
• Interpret activity and make recommendations for resolution
• Setup, Install and Maintain Symantec Endpoint Protection Ver. 11
• Maintain users on the Exchange and Blackberry Servers
• Manage user mailboxes, public folders, and distribution lists
• Setup and Install 4 Wireless Access Point’s
• Provide Tier III level Outlook / Exchange escalation point
• Configure Exchange mail recipients with multiple SMTP addresses
• Perform server and security audits, system backup restore procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies

Confidential, Laurel, MD

Network / Exchange Administrator

Responsibilities:

• Maintain user accounts in Active Directory / Exchange 2003
• Setup, Install and maintain Symantec Corporate Anti-Virus
• Create and setup folders and assign permissions on Windows 2003 server
• Install and configure Blackberry Server ver. 4.1
• Install security updates on Exchange and Blackberry Servers
• Administer SonicWall firewall, i.e. setup rules, and add site IP addresses
• Maintain Printer Queues on Windows 2003 Active Directory
• In charge of user software / hardware updates and upgrades
• Maintain Spyware / Antivirus Software on laptop and PC’s
• Manage Daily Network Backups using VERITAS Enterprise Software
• Provide Tier III level Outlook / Exchange support

Confidential, Northlake, IL

Network / Exchange Administrator

Responsibilities:

• Symantec NetBackup DLO Administrator for 5000 users
• Monitor Exchange Messaging Queues (release / unfreeze messages) and troubleshoot SMTP connectors and errors
• Install security updates on Exchange and Blackberry Servers
• Add and delete users on the Exchange and Blackberry Servers
• Setup, install and maintain Symantec Corporate Anti-Virus
• Provide Telephone and Desk side Support for local and remote end-users
• Provide remote monitoring of Desktops using Net meeting and Remote Desktop
• Help users setup and install VPN client and Support 2,500 VPN field users
• In charge of user software / hardware updates and upgrades
• Setup, install, and maintain Symantec Corporate Anti-Virus
• Create Images for Windows XP using Ghost and Altiris
• Maintain user accounts in AD 2003