OBJECTIVE:

System Administrator career opportunity utilizing my expertise and solid experience in Server/Network Administration and/or LAN hardware/software support to add to the bottom line growth of a corporation.

SUMMARY:

Experience in Information Systems Technology; Worked in a Client/Server environment for 17 years and held several positions with diverse experience in system analysis, software and hardware configuration, and training. Work well individually or in a team environment. Possess strong leadership, followership, written and verbal communication skills. Proven, strong work ethic combined with a commitment to excellence.

COMPUTER EXPERIENCE:

Networking: IP Configuration, DHCP, WINS, and DNS

Hardware: Barracuda 400/600, HP Blade Systems - HP-Compaq BLC7000, PowerEdge 6300, Compaq Servers (1500,5000,5500,6500,380,580), Dell, Gateway, Micron Intel Pentium PCs, Hewlett Packard Laser Printers, QMS PostScript Laser Printers, and PDA’s (Blackberry and Palm)

Software: NetVault: Backup, Symantec NetBackup Enterprise Server 7.1, VMware: VCenter 4.1, ESXi 5.1, vSphere, Microsoft Office Suite 97/2000/XP/2010, Exchange 2007/2010, Outlook 97/98/00/01/10 , Schedule+, Blackberry Software, Palm OS

Helpdesk Software: Remedy Admin/Client 3.2.1 and 4.5.2, Blue Ocean Track It 9.0, Heat, and Seibel eRequester

Operating Systems: MS-DOS, PC-DOS, Windows 3.x, Windows 95, Windows 98, Windows ME, Windows 7, Windows NT 4.0, Windows Server 2003/2008 R2/2012 R2, and Windows XP Professional

WORK EXPERIENCE:

Confidential

Exchange Engineer

Responsibilities:

• Responsible for daily administration of Exchange 2007, 2010, and 2013 environment, to include monitoring and maintenance.
• SPAM and Pshing filtering appliance (Cisco IronPort MTAs and SMAs) monitoring, configuration and administration.
• Preform updates on Microsoft Exchange Servers and Host OS (Microsoft Server 2008/r2 and 2012/r2).
• Work daily messaging related End User Incident and Task Request tickets.
• Preform Active Directory administration in relation to Exchange environment.

Confidential

Server Administrator

Responsibilities:

• Patched and installed Hotfixes on development/staging/production server (300) in a mixed environment consisting of Windows 2000, 2003, 2008 and 2012 Windows Operating Systems.
• Provide biweekly Windows Server Update Services (WSUS) administration to ensure continued compliance with DOD standards.
• Solely responsible for coordinating upgrade plan for 2000 and 2003 servers, to included providing recommendations base on installed applications.
• VMware, virtual environment administration
• Server backup/restoration

Confidential

Exchange Engineer

Responsibilities:

• Built out Exchange 2010 servers in a virtual environment to facilitate SOCOM migration plan.
• Completed migration of 4,500 SOCOM users from Exchange 2003/2007 to Exchange 2010.
• Created new and manage all existing Mailboxes and Distribution groups
• Perform primary administrative tasks for MS Exchange 2007/2010 messaging system.
• Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.
• Provide proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.
• Performed daily Active Directory tasks

Confidential, Portsmouth, Virginia

Sr. Exchange/System Administrator

Responsibilities:

• Solely responsible for the daily operation of the MS Exchange Server and 15 other critical Data/Application Servers.
• Performed various maintenance operational tasks for the Exchange and Active Directory.
• Maintained hardware and software for organization systems along with emergency backup.
• Created organizational users Exchange mailbox to include domain access account.
• Managed software and hardware for the MS Windows 2003/2008 R2 mixed environment
• Administrator for the Barracuda Networks Spam and Virus Firewall 400/600 appliances; duties included maintenance, configuration, and system restoration.
• Performed critical server updated installation in accordance with DOD compliance announcements.
• Administrator of Numara Track - It 9 Server; duties included maintenance, configuration, Technician Client account creation and system restoration.
• Responsible for monitoring Symantec Mail Security for Microsoft Exchange (SMSME) Quarantine Logs and implementing updates posted on DOD InfoSec website.
• Primary Backup Administrator of data storage on three Domains within organizational network; duties are storage device hardware maintenance, execution of weekday/weekend backups, and restoration.

Confidential, Tampa, Florida

Enterprise Release Manager

Responsibilities:

• Download software configuration items (CI), antivirus and security patches from SupportWeb Seibel Request for the Integration Facility to test and create activities to release the software for installation.
• Work with the CM License Manager to determine software availability, locate software to facilitate requirements, physical media duplication CD/DVD’s, stage software needed by Systems back shops.
• Carry out status accounting; tracking each released software configuration item through its life cycle in the baseline CMDB.
• Work with Orders Request management to organize software request submitted via SupportWeb Orders modules, coordinate with License Management, locate software in physical/virtual libraries and provide path for installation. Update the Access software database and baseline spreadsheet for the software release

Confidential, Tampa, Florida

Sr Help Desk Administrator/Technician

Responsibilities:

• Provides direct WinNT/2K/XP support to a global Active Directory (AD) infrastructure for a mixed Windows and Unix environment
• Operates in Tier 1 and Tier 2 capacity servicing MAJCOM customers and component units
• Manages account creation, deletion, and maintenance
• Troubleshoots computer hardware, software, communication equipment, and LAN/WAN technology issues. Updates trouble ticket status and provides real-time updates to customers
• Provides first-rate customer service to high-priority users

Confidential, Washington, DC

IT Technician (Help Desk)

Responsibilities:

• Provided direct support for all hardware moves, adds and changes for the secure local area networks including workstations, servers and supporting infrastructure
• Responsible for all software changes/updates, corrective actions and new application installations
• Duties required help desk support and training for users of the secure local area network
• Interfaced with agencies as required for all special circuit connectivity and interrelated computer systems
• Maintained inventory records for all hardware and software supporting the secure local area networks

Confidential, Rosslyn, VA

Hardware and Software Install Technician\System Engineer

Responsibilities:

• Provided computer software and hardware support
• Assisted with day-to-day operations/maintenance support in a Windows 2000 and Windows XP environment for over 3,500 network clients
• Configured laptops for remote access connections

Confidential, Tyson’s Corner, VA

VCF Software Analyst

Responsibilities:

• Member of a fifteen-person help desk team that assisted in planning and implementation guidance in preparation for 24x7 help desk support for Virtual Case Files (VCF) application
• Attended meetings with customers to identify requirements and processes in preparation for providing help desk support
• Played a key role in the development of the Vendor Maintenance Call-out Procedure, Help Desk procedures, and procedures for integrating into the production trouble ticket system (Peregrine Service Center)
• Worked as an integrated product team member to review web-based training modules and identified discrepancies to training teams for future updates
• Supported eight development and test environments providing expert desktop support to over 250 member software development staff
• Provided telephone call center support, open trouble tickets, query users, identified problems, and resolved problems independently
• Escalated unresolved trouble tickets to operations and maintenance (O&M) personnel
• Tracked calls and kept customers informed until resolution. Updated trouble ticket status and close trouble ticket upon resolution
• Monitored system status and reported anomalies to O&M personnel
• Responsible for preparing weekly help desk metrics report for Management

Confidential, Bethesda, MD

Senior Information System Analyst

Responsibilities:

• Troubleshot network, server and PC problems
• Administrator to Windows NT 4.0 and Windows 2000 server running corporate applications
• Created and maintained local user accounts and groups
• Assigned and monitored permissions for users through NTFS permissions, share permissions and IIS security and IP filtering
• Provided software installation, maintenance, and support
• User support of desktop computer systems
• Installation, configuration, and maintenance of desktop and mobile computers
• Established and maintained new user accounts in NT and Exchange
• Responsible for installation and trouble shooting client PDA devises and end-user software
• Assisted in administering Windows NT network and backup
• Built and configured Windows 2000 Servers and workstations
• Assisted in general IS duties. Created and deployed workstation and laptop images using ghosting software
• Assisted in the migration of COMSAT users from Window NT 4.0/ Office 97 to Windows 2000 Professional/ Microsoft Office 2000 Professional
• Assisted in updating and maintaining company’s Intranet

Confidential, Bethesda, MD

IT Remote Operation Technical Support Analyst

Responsibilities:

• Supported supervisor in coordinating procedures for the call center
• Provided technical support, maintenance, repairs and upgrades for workstation and servers for clients in the IT industry
• Resolved computer malfunctions via dial-up-networking and over the phone
• Supported back office and POS systems from such vendors as NCR, Micros and IBM
• Coordinated support for customer from vendors to resolve defective equipment or software products
• Provided first and second level support for all clients
• Analyzed help desk data to enhance customer service levels

Confidential, Washington, DC

Helpdesk Computer Analyst

Responsibilities:

• Established and maintained user accounts, corrected problems and performed system maintenance
• Resolved common printing problems, workstation problems and disk file issues
• Served as primary point of contact for users pertaining to their PC’s
• Responsible for PC repair, upgrade, data transfer and hardware installation
• Coordinated initial computer software and application training for new employees