PROFESSIONAL SUMMARY

• Professional with 7 years of experience in Windows Systems Administration and Management.
• Proficient in IT Infrastructure environment.
• Proven experience with network, operating systems and data management such as archiving and backup and recovery systems.
• Experienced in managing AD, Azure Cloud Computing, Cisco IronPort, Citrix, Desktops, End User Support, Exchange, IP Phones, Lync, Office 365, SCCM, SCOM, VMware Virtualized Infrastructure, windows server implementation and troubleshooting of mission critical IT system assignment.
• Experienced in managing Data Center equipment and monitoring data center health.

TECHNICAL SKILLS

Cloud Computing: Microsoft Azure

Databases: SQL Server

Networks: TCP/IP, DNS, DHCP

Servers: Windows server 2003\2008\2012, Microsoft Exchange

Storage: SAN

Virtualization: VMWare, Hyper - V

PROFESSIONAL EXPERIENCE

Confidential, Lynnwood, Washington

Associate

Responsibilities:

• Installed, configured, and maintained teh functionality of Desktops, Printers, Handhelds, POS Systems and peripherals.
• Provide network port and allocate IP address for teh network devices / Printers.
• Remote work on merchants POS.
• Troubleshoot, diagnose and repair hardware and software.
• Performed all activities at teh POS cash counter and prepared reports of daily transactions
• Recognized for teh ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback.
• Maintain a reliable and friendly professional attitude that enables an environment with lack of oversight and high level of collaboration in team environments.
• Process customers payments through POS register system by cash, check, and card.
• Attend phone calls and ensure messages are relayed.
• Hard worker with high energy and great communication skills.
• Maintain constant presence on sales floor to address customer needs.
• Follow latest trends in order to provide up-to-date information to customers.

Confidential, Redmond, Washington

SQL & Power BI Incident Manager

Responsibilities:

• As an incident manager, halped teh team monitor and assign cases in a timely manner, based on teh availability of engineers and their skill set that were required by teh customer.
• Prioritized customer satisfaction in our line of work and emailed customers if engineers could not be found on time to work on their cases. By emailing them, teh customer gets an update about their case and is aware of what is going on, rather TEMPthan feeling left out of teh loop or unsatisfied with teh lack of response.
• Learned SQL Power BI and Azure portal and could then identify teh nature of teh customer’s problem better. This was a huge advantage because teh engineer best suited to teh job was contacted first and overall sped up teh process by avoiding teh case being sent to teh wrong queue.
• Coordinated with colleagues if they were stuck with any case, so that teh work atmosphere could stay focused and calm - an important feature in teh workplace.
• To ensure everything was running smoothly, made sure to follow up with teh engineers who were assigned cases and got teh latest updates.
• Made non new technology, which was more user-friendly, to teh managers so that everyone could communicate more efficiently with teh engineers.
• Given many shouts of appreciation for “perfect” work by different managers. Mainly because me ensured that everything was done in a proper manner.

Confidential

IT Support Analyst

Responsibilities:

• Primary tasks involved maintaining Active Directory, DHCP, DNS, Domain, File & Print Server, FTP, Terminal Server, Local Security Policy, Computer Management, File Sharing, File Recovery, and Remote Administration. vCenter Operations Manager, ThinApp and VMware View desktop virtualization infrastructure (VDI).
• Supported Windows XP/7/10, 1,000+ Users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, SCCM client install startup scripts, etc.
• Implemented all applicable security and application patches and required configuration changes to teh SCCM infrastructure.
• Managed multiple Windows systems with Microsoft SCCM providing Health, asset management, remote control, and software distribution.
• Day to day tasks involved MS Exchange Administration, SPAM filters and vulnerability scanners, troubleshooting server related issues, updating drivers, monitoring network, supporting Citrix, Lync and McAfee data leakage prevention tool
• Responsible for backup procedures, file restorations, Office 365 migration support, MS Exchange policies, handheld devices and Vendor management.
• Supported multiple locations within Southeast Asia remotely and through phone and Email.
• Tasks involved resolving all end user issues, troubleshooting various Microsoft Operating systems and Applications, in-house application, Cisco IP Phone, Polycom and other IT support related tools, providing solutions to clients through remote support.
• Efficiently met SLA’s by prioritizing and actively troubleshooting high priority incidents to provide resolutions.

Confidential

Server Support Engineer

Responsibilities:

• Primary tasks involved supporting ESX Servers, 195 Virtual Machines, provisioning and re-provisioning of virtual resources, implementing IP based category servers
• Day to day tasks involved Data center infrastructure management, creating and managing VPN users on F5 FirePass SSL; monitor network availability; managing and blocking uncategorized URLs
• Tasks involved performing Snapshots, cloning, Migration of VM ware convertor; Virtual Infrastructure client.
• Tasks also involved enabling/disabling ports in FortiGate, administering Smart Security, updating security patches to end points.
• Responsible for maintaining Avaya PBX systems in production, including creation and deletion of passcode for calls; handling web traffic and email security control in Cisco IronPort appliances; generating reports on SAWMILL tool
• Performed vulnerability checking through QualysGuard
• Monitored teh CIBIL DR & Decision Center Server Network connectivity in NetFlow Analyzer, OpManager and ADManager Plus