SUMMARY

• Passionate and knowledgeable IT security specialist with over 10 years of collective experience providing technical support for systems, applications and users. Highly valued skills include:
• Expertise in network and operational security including application, data and host security, access control, identity management, and cryptography.
• Solid understanding of various security software applications such as ACAS Security Center, HBSS (ePO), and related security operations.
• Extensive, hands - on experience in teh installation, testing, operation, troubleshooting and maintenance of end-user equipment, hardware/software, and other systems
• Efficiency and expediency in identifying root causes of IT issues and providing long-lasting solutions.
• High level of expertise in computer hardware and software support, including installation configuration, security, troubleshooting, and networking
• Up-to-date knowledge of best practices and current trends in IT security

PROFESSIONAL EXPERIENCE

Confidential, California

Cyber Security Specialist Mid - IBM BigFix Administrator/Operator

Responsibilities:

• Manage over 20,000 MCEN-N and MCEN-S workstations for software package distributions.
• Deploy mandatory patches and security updates published by Microsoft
• Periodic maintenance of BES relays for optimum performance
• Create action scripts and baselines to mitigate vulnerabilities found in ACAS scans
• Utilize Powershell to perform fixes on a smaller scale and in conjunction with BigFix
• Reviewing and evaluating security incident response policies as out line in teh Marine Corps Directive MITSC West G6 Vulnerability Management Team.
• Monitor, analyze, and detect Cyber events and incidents within information systems and networks.
• Participates in teh analysis of threat information from external sources.
• Identifies vulnerabilities; participates in teh development of recommendations for remediation.
• Conduct vulnerability and compliance assessments against systems and networks to determine risk posture and ensure end clients are in compliance with OPORD’s and TASKORD’s and Host Base Security System (HBSS)
• Performed HBSS DISA STIGs checks on both workstations and servers in support of teh 5 CCRI’s within teh region.
• Conduct Post and Pre CCRI mitigation for base installation by performing risk/vulnerability assessment and generating reports through ACAS.
• Identify where systems/networks deviate from acceptable configurations, enterprise policy, and local policy
• Participates in teh analysis of log files to identify and collect artifacts related to security incidents; analyzes malicious activity to determine weaknesses, methods of exploitation and effects on systems and information.
• Participates in teh analysis of threat information from external sources.
• Collaborated with A&A Team to implement security on systems by conducting vulnerability scans, and reports to ensure proper security policies are being applied.
• Provide on-site and/or remote testing in support of CCRI through certification scans.

Confidential

Government Solutions

Responsibilities:

• Provide exceptional customer service to over 20,000 Marine personnel, ensuring problems are adequately identified and resolved
• Receive trouble calls and troubleshoot a variety of computer issues including, but not limited to, network connectivity, software and driver installations, and configuring systems and applications
• Apply troubleshooting techniques to government-issued desktop, laptops, and mobile devices while adhering to strict protocols in a secure-level environment
• Accurately document service requests and actions taken in a Remedy ticketing system
• Install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems
• Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability.
• Remotely perform preventative maintenance, such as teh installation of patches and updates
• Develop, review, validate and standardize problem resolutions for inclusion in knowledge based articles
• Identify and correct weakness in performance parameters of service desk specialists
• Ensure teh rigorous application of policies, principles and practices in teh delivery of halp desk services
• Continuously monitored trouble tickets, looking for imperfect technical information in trouble tickets and teh Knowledge Database.
• Ensure all cases are correctly categorized, priorities were correct, adhering to teh follow-up dates and expected resolution times, and that a solution is included for all incidents and questions.
• Confirm all Trouble Ticket work log entries are maintained with accurate and timely information. Assigned tickets to watch standers as appropriate.
• Assist teh Service Desk Manager, Deputy Service Desk Manager, Incident Manager, and Watch Officer in teh performance of all duties pertaining to day-to-day operations.
• Warrant any issues related to other MITSCs are elevated properly by first alerting teh Incident Manager, Deputy Service Desk Manager or Service Desk Manager.
• Notify teh Incident Manager, Deputy Service Desk Manager or Service Desk Manager of any time-sensitive or urgent matters requiring immediate attention.

Confidential - San Diego, CA

Chief Technology Officer

Responsibilities:

• Troubleshoot and resolve a variety of IT halp desk issues from common to complex configuring hardware and software, assisting users in installing software programs, troubleshooting problems with email, internet connectivity, and proprietary software, Microsoft Office applications, and more
• Assist teh IT director in performing network maintenance procedures, including but not limited to weekly backups, analyzing network bandwidth, maintaining proxy servers, sending pings to DNS server, and renewing TCP/IP connections between networked computers
• Maintain and upgrade workstations and peripherals, performing necessary installations and upgrades as needed
• Set up, configure, and update computers and phone extensions for new hires
• Manage teh office IT budget by overseeing equipment purchase
• Perform a variety of technical duties such as teh maintenance and installation of video surveillance systems
• Maintain database and exercise resourcefulness and creativity in enhancing database quality by improving procedures for data collection and data entry
• Train end users and create technical documentation as needed

Confidential, San Diego, CA

Device Support Center Supervisor

Responsibilities:

• Handled escalations to resolve more complex mobile device issues not covered by training manuals. Submitted technical recommendations to device support centers in teh regional market through company-wide emails and conference calls.
• Performed hands-on troubleshooting to try to replicate andresolve mobile device issuesin variousoperating systems such as iOS, Android, Windows Mobile, and Blackberry
• Educate staff and end-users in teh use of new mobile devices, operating systems and applications
• Earned employee recognition awards for having least service errors with teh most number of tickets resolved; and within a year of employment, promoted to mentor and lead "go to" person for training new associates and resolving more difficult tech problems
• Maintained computer workstations and peripherals and performed system upgrades when needed
• Significantly decreased turnaround times and customer “bounce backs” with consistent staff training, especially in implementing new mobile technology solutions without escalation
• Consulted with staff and regional managers to review performance metrics and to identify challenges and improvements
• Handled incoming calls to diagnose and troubleshoot internet connectivity and modem/DSL router equipment issues over teh phone
• Train customers on use of Web-based applications
• Provide support in software configuration to ensure compatibility with internet service provider features