SUMMARY

• I am a Microsoft Certified Professional who can think strategically and act tactically.
• I has extensive server - side administration and support experience utilizing Windows Server 2k8/2k12 and Windows 7/8/10.
• My experience includes LAN/WAN design through implementation.
• I has excellent communication and interpersonal skills.

TECHNICAL SKILLS

• Windows 7 / 8 / 10
• Windows Server 2k8 / 2k12
• MS Exchange 2007 / 2010 / 365
• MS Office 2007 / 2013 / 365
• MS SharePoint
• SQL Server
• IIS
• Ethernet
• Firewalls / switches (Cisco / SonicWall)
• VOIP / Telecom Services

PROFESSIONAL EXPERIENCE

Confidential

Lead Windows Engineer

Responsibilities:

• Responsible for day-to-day operations and maintenance (O&M) support of servers, crisis management and hands-on technical support
• O&M support of VMware ESXI nodes
• O&M support and management of VMware v-Sphere Update Manager in vCenter and other related VMware applications
• O&M support of Windows and Virtual Machines
• O&M support of app servers
• Installation, configuration, and O&M support of monitoring solutions across teh support platforms
• O&M application of security updates and quarterly patch management across all systems working closely with customer and internal Industrial Security teams for remediation
• Vulnerability remediation of infrastructure elements working with customer and internal Industrial Security teams
• Perform incident and change management on all devices and operating systems
• Perform maintenance as required
• Mentor other Mid-Level Windows Administrators

Confidential

Owner

Responsibilities:

• Small office / Home office network installation and support
• Technical support for Windows 9x / NT / 2000 / ME / XP
• Basic computer usage training

Confidential

Director of IT

Responsibilities:

• Led teh successful upgrade of teh Association Management System (Personify)
• Successfully relocated office, and all associated IT services
• Successfully migrated 20 servers from premise and colocation facility to MS Azure
• Implemented Intrusion Detection system integrated with Cisco firewall
• Monitored Zendesk help desk and provide Tier 2 and 3 support as needed
• Monitored and managed on-premise and cloud server, storage and network infrastructure (VMWare) including backups and disaster recovery
• Created Business Continuity / Disaster Recovery plan for organization
• Managed and Monitored Kaseya network monitoring system
• Assisted DBA with SQL scripting and report creation
• Created and Managed IT budget (MS Dynamics Budget system), as well as negotiated vendor contracts
• Managed Cisco Aironet wireless system, including adding and configuring access points
• Documented IT processes and policies

Confidential

IT Manager

Responsibilities:

• Monitored help desk and provide Tier 2 and 3 support as needed
• Managed and determined appropriate utilization of managed service provider and available resources
• Monitored and Managed cloud resources (servers, storage, backups)
• Monitored and maintained security for IT environment
• Managed Cisco Aironet wireless system
• Documented IT processes and policies, and proactively identified opportunities to improve IT environment
• Developed and provided training sessions as needed

Confidential

Systems Engineer II

Responsibilities:

• Supported deploying, optimizing, and maintaining critical MS Windows-based web and application systems to ensure maximum uptime, security and efficient operation.
• Worked at various levels in teh design and organization of complex systems architecture, design, development and integration.
• Coordinated and identified various types of system requirements utilizing best practice requirement analysis methodologies.
• Assessed architecture and current system limitations, define and design system specifications, and evaluate input/output processes and working parameters for hardware/software compatibility.
• Coordinated design of subsystems and total system integration.
• Oversaw system transitions to operations and security compliance activities to include installation, integration, operations and maintenance.
• Conducts independent technical investigations in systems architecture and design.

Confidential

Director of IT

Responsibilities:

• Managed team of 3 direct reports, including training, performance evaluations, and ongoing feedback
• Responsible for network oversight as well as disaster recovery and strategic IT planning, including creating all IT policies and procedures for teh network.
• Responsible for network build and configuration to meet system requirements, including servers, switches, and routers (Cisco firewalls and switches, SonicWall firewalls, Barracuda Web and eMail filters)
• Responsible for inventory, budgetary planning and oversight for IT department
• Wrote Business Continuity plan, and oversaw backup and disaster recovery systems
• Technical liaison to IRS for Enrolled Retirement Plan Agent (ERPA) program, including network design and management, as well as project management for ongoing upgrades.
• Project manager for virtualization / private cloud project, including initial design and specification through final virtualization of all physical servers in network (VMWare and DELL SAN hardware)
• Technical project manager for replacement of existing AMS with new AMS / CMS / LMS combination
• SharePoint administration
• Continuous monitoring of network to anticipate and plan for necessary upgrades and proactively address issues (Nagios, Zabbix, and SolarWinds).
• Managed helpdesk and serve as escalation point for complex requests
• Created and Managed IT budget (MS Dynamics Budget system), as well as negotiated vendor contracts
• Website administration, including troubleshooting HTML, ASP.NET and VB.NET code

Confidential

Project Manager / Team Lead

Responsibilities:

• Project Manager for multiple clients
• Asset inventory and management (software and hardware)
• Network redesign and implementation
• Network support, troubleshooting and monitoring (primarily via Nagios)
• Software and hardware recommendations to meet clients’ needs

Confidential

Network Administrator

Responsibilities:

• Set up and configure Domain Controller and Exchange 2003 email server, both on Windows 2003 Server
• Responsible for administering 23 users and laptops, including Active Directory, DNS, Group Policies, hardware/software troubleshooting, installation and support
• Designed data collection survey for initial project research
• Identified, acquired and set up equipment for project test lab including: routers, switches, servers, and workstations
• Designed and wrote detailed test procedures for Confidential Tactics, Techniques and Protocols (TTP)
• Backup Property Master duties, including asset management and tracking using DPAS software
• SharePoint administration, including page layout and design.

Confidential

IT Manager

Responsibilities:

• Responsible for administering 50 local & 75 remote user Network, including hardware/software troubleshooting, installation and support.
• Design and Build Network Infrastructure (including hubs and wiring) for Headquarters and all remote locations.
• Install and Upgrade from Windows 2000 to Windows XP.
• Designed and built 6 Windows 2000 Servers and 3 Metaframe XP servers.
• Design, Configure and Manage IIS 4.0 Web Server.
• Installed and supported Metaframe 1.8 / XP, account management and application publishing.
• Research, specify, purchase of all computing and networking hardware/software.
• Negotiated, managed and monitored all telecommunications contracts nationwide, making changes as necessary.

Confidential

Owner

Responsibilities:

• Small office / Home office network installation and support
• Technical support for Windows 9x / NT / 2000 / ME / XP
• Basic computer usage training

Confidential

Network & Telecommunications Administrator

Responsibilities:

• Administer 25 local & 125 remote user Network, including hardware/software troubleshooting, installation and support.
• Design and build network infrastructure (including hubs and wiring) for Headquarters and 18 remote locations.
• Install and Upgrade from Windows NT 4.0 to Windows 2000.
• Designed and build Windows NT and Windows 2000 servers.
• Design, Configure and Manage IIS 4.0 Web Server.
• Remote access administration and maintenance utilizing Shiva LAN Rover.
• Designed, installed and maintained a nationwide 10-node Frame Relay network, including hardware specification, connectivity specification, management of all associated devices and services.
• Migrated from MS Mail 3.1 to Exchange 5.5 and administer configuration and support of all sites.
• Installed and supported Winframe 1.7/Metaframe 1.8, account management and application publishing.
• Installed and supported Solomon IV for Windows, end-users support for teh software.
• Research, specify, purchase of all computing and networking hardware/software.
• Installed and provided on-going support of 72 port digital phone system including moves, adds, changes and programming.
• Negotiated, managed and monitored all telecommunications contracts nationwide, making changes as necessary.