SUMMARY

• Well versed in designing and implementing Lync 2010 and 2013/Skype for Business.
• Dedicated IT professional wif over 10 years of experience in teh industry
• Ability to troubleshoot issues arising wif Lync/S4B clients and servers.
• Successful history in designing and implementing Lync 2010, 2013, and Skype for Business
• 5+ years of experience in design, implementation, maintenance and troubleshooting of data and communication networks and network security
• Knowledge of virtualization software and platforms, specifically VMWare
• Hands on experience wif teh deployment of Hybrid environment wif Lync 2010/2013/Skype for Business and Office 365
• Implemented Unified messaging wif ACME gateway and Lync/S4B
• Strong noledge of TCP/IP, network practices and concepts
• Experience Cisco CUCM
• A goal driven engineer and an active team player who brings in lot of energy and enthusiasm, increases cohesiveness and strongly believes dat a good and disciplined team can achieve anything
• Knowledge of Information Security practices and technologies including firewalls

TECHNICAL SKILLS

Network Platforms: Knowledge of routing platforms - Cisco ISR 800, 1800, 2600, 2800, 2900 (ISR G2), 3600, 3800, 3900. Knowledge of access, distribution and core layer switch platforms catalyst 2960, 3500, 3700, 4500, and HP ProCurve 2900 series switches.

Routing protocols: RIP, EIGRP, OSPF and basic of BGP

Switching: ISL, 802.1q, VTP, STP, Rapid-STP

Network Security: Cisco ASA firewalls wif Gigabit ports

Other Technical Skills: HSRP

Microsoft Technologies: Windows 2000/2003/2008/2012 Server, Microsoft Office, Microsoft Visio 2013, Windows XP/7/10 Professional, Exchange 2013, Lync 2010 and 2013/Skype for Business Office 365, ADFS, DirSync, ADMT, DNS, Active Directory

PROFESSIONAL EXPERIENCE

Sr. Lync/Skype

Confidential Dublin, OH

Responsibilities:

• Planned, designed, and implemented deployment wif Lync 2013.
• Deployed and tested a new site wif Edge and Reverse Proxy servers
• Designed and implemented Lync 2013/Skype for Business environment for IM and web conferences
• Requested and installed certificates for all Lync servers
• Participated in E911 deployment
• Converted/Refreshed sites from a legacy phone system to Skype or Cisco
• Implemented, configured, and supported Polycom Trio conference phones
• Led telecom projects (Manila, A+ Lavergne, South Campus, China Polygon, NPS…) and participated in other different telecom projects.
• Implemented and configured AudioCodes gateway M1KB-SBA for Skype for Business environment
• Participated in different daily meetings to discuss and bring solutions to performances
• Worked wif project managers and got different resources to build/refresh a site
• Met and discussed wif business contacts about project plans
• Supported and troubleshot Lync 2013/Skype for Business environment from users to servers’ issues
• Worked wif Infortel Select
• Set up a lab wif Audio Codes to integrate it wif Lync environment and Sprint Circuit
• Worked on building and configuring PSTN gateways using Acme in Skype environment.
• Deployed InformaCast paging gateways
• Worked on building Skype in O365, created site auto attendant using Skype for Business Admin Center
• Configured S4B Hybrid wif PSTN circuit homed on premises
• Used prognosis server for troubleshooting purpose
• Installed CU updates
• Worked wif Cisco Call Manager to setup users, configure phones, create hunt groups….

Sr. Lync/Skype for Business Engineer

Confidential, Des Moines, IA

Responsibilities:

• Planned, designed, and implemented deployment wif Lync 2013/Skype for Business.
• Deployed and tested a new site wif Edge and Reverse Proxy servers
• Upgraded Lync 2013 to Skype for Business
• Installed and configured Vantage servers for monitoring, archiving and policies
• Requested and installed certificates for all Lync servers
• Worked wif Network and Security teams to create server farms and external access
• Upgraded pools and sites from Lync 2013 to Skype for Business
• Participated in deployment for E911
• Created Lync 2013/Skype for Business paired pool for high availability
• Designed and implemented Lync 2013/Skype for Business environment for IM and web conferences
• Participated in different daily meetings to discuss and bring solutions to performances
• Supported and troubleshot Lync 2013/Skype for Business environment from users to servers’ issues
• Planned, designed, and implemented hybrid deployment wif Lync 2013/Skype for Business and Office 365
• Prepared Lync 2013 for hybrid set up by applying all patches and updates to servers
• Updated firmware for Polycom phones for Skype for Business upgrade
• Conducted remote sites system upgrades
• Used ticketing systems like Kibana, Jira, and Cherwell
• Did documentations wif Visio, SharePoint, Excel, Word…
• Ran Best Practice Analyzer and ERCA to analyze deployment health
• Utilized Office 365 hybrid deployment wizard to assist in set up of environment
• Coordinated wif SQL server team for creation of Lync 2013 back end databases
• Administered network security through installation & maintenance of security devices
• Handled teh troubleshooting and resolution for TCP/IP, DNS, and other network connectivity issues
• Coordinated wif Exchange team for creation of Lync 2013/Skype for Business UC

Lync/Skype for Business Engineer

Confidential, Seattle, WA

Responsibilities:

• Designed and Implemented Lync 2013/Skype for Business environment
• Migrated teh Lync 2010 to 2013. Setup a co-existence between teh two.
• Decommissioned teh old Lync 2010 servers and also upgraded teh DC to Windows 2012
• Troubleshoot and resolve any issues arising in teh Lync environment
• Perform patching and CU updates on Lync environment
• Enabled UM wif Lync. Configured teh Dial plans and auto attendant
• Configured DNS for Lync environment
• Created certificates for Lync servers
• Setup teh Hybrid environment and moved users to 0365
• Led teh deployment for LYNC 2013 by defining teh required roles in teh topology and completing teh installation
• Configured and installed Reverse Proxy servers
• Enabled Archiving and Monitoring
• Implemented enterprise voice wif Lync 2013 by using teh Audio codes gateway
• Implemented Group Chat Role and also designed teh Response Groups
• Load balanced teh Edge servers using F5 and also implemented Dial in conferencing
• Installed Cisco 3750/4500 switches, Cisco 3600 series routers and ASA firewall as part of teh new DC migration/upgrade project
• Implemented HSRP

Messaging Admin

Confidential, Long Island City, NY

Responsibilities:

• Maintained and troubleshot Lync 2010
• Troubleshot issues wif Unified messaging
• Created PowerShell scripts for generating health check reports for teh environment
• Worked on expanding teh current Lync infrastructure from 12 to 20 servers
• Installed and configured Cisco VoIP phones
• Created and managed certificates using teh CA and also created virtual machines using VMware
• Troubleshot issues wif IIS and analyzing IIS logs
• Designed and upgraded OCS2007 to Lync 2010
• Assigned Edge role for external sign in
• Designed and implemented CISCO ASA firewalls (Installation, Configurations, and Troubleshooting)
• Configured and administered teh Cisco 3600 series router for teh WAN environment and Cisco catalyst 2900 series switches
• Responsible for educating users regarding viruses and alerts
• Administered network security through installation & maintenance of security devices
• Installed and configured network printers and assigned user rights for access
• Established Telnet, console and auxiliary connections
• Applied NTFS Permissions and configured Disk quotas for users
• Handled teh troubleshooting and resolution for TCP/IP, DNS, and other network connectivity issues
• Configured and administered Cisco routers and switches

Junior Network Engineer

Confidential, New York, NY

Responsibilities:

• Assisted teh network engineers wif designing and configuring teh company LAN/WAN wired, wireless, and voice networks
• Configured Cisco 2950, 3560, Rapid Spanning-Tree and OSPF
• Setup Cisco ASA firewall for perimeter protection
• Utilized and managed Active Directory
• Troubleshot and resolved network connectivity issues
• Resolved technical issues over teh phone, through emails and in person
• Supported Lync 2010 environment