IT Manager Resume

SUMMARY

An IT professional with over 7 years of experience in analysis, engineering, 2nd/ 3rd level administration, tier 2 escalation support, and project management of various technologies for medium to large enterprise environments.

TECHNICAL SKILLS

Connectivity & Hardware: Cisco IOS, Cisco 3900, Cisco 2900, Cisco 1900, Cisco 800, Cisco Catalyst 6500, Cisco

Network Technologies: Catalyst 5500, Cisco Catalyst 4900, Cisco Catalyst 4500, Cisco Catalyst 3000, Cisco Catalyst 3100, Cisco Nexus 1010/ 1010x, Cisco Nexus 2000, Cisco Nexus 3000, Cisco Nexus 5010, Cisco Nexus 5020, Cisco Nexus 5548UP, Cisco Nexus 6004, Cisco Nexus 7000.

Cisco Technologies: Exchange Server, Blade Servers, DNS Servers, DHCP Servers, Web Servers, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, RAID systems, Cisco ASA 5500.

Peripheral Technologies: CDP, Frame - relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), OSPF Virtual links, RIPng, RlP, RIPv2, OSPF, ElGRP, BGP, MPLS, VTP, SNMP, SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, Stub

Monitoring Tools: Routing, VLAN Trunking, Multi-Area OSPF, NBMA, Sonet, VLAN, VTP, HSRP, STP, SVI, CEF, Etherchannel, BPDU, Portfast, GLBP, VRRP.

Enterprise Technologies: a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, AAA, IPS/ IDSTACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Tunneling, Cisco ACS, VoIP, IP Phone, Catalyst, CUCM, QoS, PoE, CME, CUE, Port Security, MAC Address Filtering, SIP, MGCP, RTP, SCCP, SRTP, UCCM, UCCX. Finisar, Wireshark, Remedy, Openview, Cacti, Nagios, VMware, Solarwinds, F5, Cisco Works, LogicMonitor, Cisco Security Manager Suite.

OS: Windows XP/VISTA/ 7/8/10, Active Directory 2012R2/2016, Exchange Server 2013/2016, DNS, WINS, Microsoft Office Suite, Linux, Scanners, Desktop and Networked Printers, MAC, Netcool, LogMeIn Central, GPMC, RDP, Internet Information Services, DFSR.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

Performed installation and support of physical and virtual servers.
Supported and maintained backbone network devices such as: Ethernet Switches, Routers, Firewalls, etc.
Supported and maintained other data center components such as: Racks, UPS, PUDs, KVM, Switches and Wiring; coordinates and supports solutions and applications in teh cloud: SaaS, STaaS, PaaS, BaaS, etc.
Administrated of Network tools and applications: Network Tools, Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, Antivirus, Anti-Spam, WEB, Proxy, DHCP, DNS, etc.
Supported and maintained core systems and applications: Exchange, FAX, Antivirus, Fax, Active Directory, SPAM, Firewalls, Operations Manager, Configuration Manager, VMWARE, Hyper-V, Data-File, Clusters, Print Services.
Supported disaster recovery solutions to guarantee business continuity and enterprise storage and backup units and automated scheduling systems and applications.
Troubleshooting and configured PCs, laptops, tablets, Cellphones, printers, and all related hardware and software.
Installed enterprise standard virus protections software, backup and recovery software, electronic mail, internet software, office automation products, and standard operating systems software.
Analyzed computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established departmental standards.
Implemented network backup and disaster recovery procedures.
Supported research of new technologies and end-user components to provide systems, services and solutions a higher level of security, reliability and efficiency.

Confidential

IT Technician

Responsibilities:

Senior tester for hardware and software of Confidential products.
Provided quality assurance for all new software/hardware upgrades.
Installed and managed software/hardware for different locations ensuring compliance
Troubleshooting PCs, Laptops and internet services.
Implemented and Configured LAN and WAN networks for SOHO, Internet Café and for small to medium size network.
Evaluated new hardware and software and reported to teh management about teh quality of teh products.

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