SENIOR GLOBAL ADVISOR â€“ TECHNICAL ARCHITECT, VOICE Resume Santa Ana, CA - Hire IT People

SUMMARY

Global Voice Information Technology LeaderArchitecture Design - IT Strategy - Enterprise Technology Systems
Motivated employee with teamwork skills seeks employment in the USA. Willing to travel
Versatile, highly adaptable, and service-focused technology professional with a rich career history at FORTUNE 100 companies.
Proven ability to deliver solutions that resulted in multimillion-dollar cost savings, technical leadership encompassing strategic planning, infrastructure stabilization, and enterprise system designs.
Broad-based expertise managing IT projects, directing systems engineering efforts, analyzing business requirements, and leveraging project leadership skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Santa Ana, CA

SENIOR GLOBAL ADVISOR - TECHNICAL ARCHITECT, VOICE

Responsibilities:

Managed Global Cisco UC/UCCX/UCCE infrastructure replacement of non-Cisco telephony systems Worked with regional partners to install/upgrade Cisco voice platforms cluster across the globe including migrations of 50+ offices using to version 8.x/9.x/10x. Reviewed vendor proposals, vendor management across regions/time-zones. Cisco End-point count above 8,000+
Delivered annual cost saving reduction figures ~$100K Cost savings found through contract negotiations support, in-sourcing, reductions in services, removing over-provisioned services and participation in request for proposals (RFP) / request for quote (RFQ)
Participated with IM&P implementation alongside with voice/network/message team in order to deploy Microsoft Lync followed by POC of Cisco Jabber instant messaging. Solution included presences integration including telephone, WebEx, Outlook and video
Awarded Global Impact Award distinction for effort exceeding expectations based on the Cisco VoIP UC/UCCX deployments that provide telephony for all offices in Latin America with 1,000+ end-points
Third-party vendors support managed and maintained support for vendors including Calabrio call recording solution as well as Exony advanced call reporting requirements
WELLPOINT, Thousand Oaks, CA (Current FORTUNE #38) Apr2002 - Apr2007

SENIOR ADVISOR

Confidential

Responsibilities:

Lead voice member for Anthem/WellPoint Merger. Key member to the integration of the WellPoint (20,000 users) and Anthem (20,000 users) telephony platforms. Integration benefited the regional dial plan and system consolidation
Networked together 30+ multi-vendor voicemail systems. Configured the Avaya Message Networking in order to allow messages to be broadcast companywide to all voicemail boxes. This allowed the executive team to share audible communications as needed
Consolidated Regional customer service systems into enterprise platforms (Avaya Call Control, Genesys CTI/WFM, Edify IVR, Nuance voice recognition, Verint 100% call recording and NICE call recording)

Confidential, Torrance, CA

LEAD ANALYST - CALL CENTER DESIGN

Responsibilities:

Led the effort to consolidated 19 small US AVAYA call center locations into three massive US call center locations. The tested and POC system was able to deliver the calls to the most available agent regardless of location. The technology used was Avaya best-service route (BSR)
Upgrade legacy Avaya/Lucent telephony systems from V4 to V10. Work with Avaya/Lucent to have all of the systems upgraded to the current available software. This would allow new features to be made available to TFS including multi-site routing
Connected their five Avaya PBX telephone systems directories together with Avaya “green features”. This allowed the remote Avaya PBX’s to pull the directory of the remote PBX. Users spread across the multiple campus look-up to allow easier access

Confidential, Westlake Village, CA

SALES ENGINEER – OUTSOURCED DIVISION / SYSTEM SUPPORT

Responsibilities:

Eliminated Pacific Bell CENTREX telephone system. Migrated Woodland Hills, CA office from 4-digit Centrex an Avaya five-digit dial plan. Annual savings were ~$700K
Awarded regional accommodation for working the most service orders in a one month period