SUMMARY

• Architect Level expertise in the Information Systems Industry.
• Technical expertise includes Windows Installer, Orca, Wise Package Studio, InstallShield, AdminStudio, SMS, SCCM, software and OS deployment, scripting, including login scripts and VB script custom actions, Powershell, Active Directory, Group Policy, Sites and Services, and Windows Operating Systems and Servers.
• In depth knowledge of Windows registry.
• Extensive experience in designing and implementing procedures for network OS server management and maintenance.
• Seasoned professional in the field of Desktop and Application Management, including application packaging, deployment, workstation policy management, end - to-end project management, and troubleshooting.
• Heavy experience with Windows image building, including customizing Windows 10 CBB (1703)

TECHNICAL SKILLS

Operating Systems: Microsoft Windows®, all versions of workstation and server, including Windows 10 and Server 2012, Novell Netware 4/5.

Ancillary Skills: Networking TCP/IP, IPX/SPX, DHCP, Ethernet, VPN, Wireless.

Infrastructure Software: Wise Package Studio, InstallShield AdminStudio Professional, Orca, Zenworks, VMware Workstation/ESXi, SQL Server 2005/2008, SMS, SCCM 2007/2012, App-V, HPCA, Citrix Metaframe Server, XenApp, XenDesktop, Windows Terminal Services, Windows Active Directory, Lotus Notes, Exchange, Outlook, Microsoft Office.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Systems Architect

Responsibilities:

• Troubleshoot, maintain, and remediate distribution points in an SCCM 2012 (1607) environment.
• Analyze logs for software distribution issues and client health issues.
• Setup Applications, Deployment Types, and Deployments in SCCM 2012.
• Troubleshoot SCCM application delivery issues, OS deployment, and distribution points.
• Create and maintain Windows 10 OSD Task Sequences for bare metal PXE, and In-Place upgrades from Windows 7 and Windows 8.
• Custom build and cleanup of standard desktop Windows 10 1703 (CBB) using DISM, Powershell, GPO, and custom scripting.
• Upgrade SCCM 2012 environment to 1607 (2016)

Confidential, Jacksonville, FL

Senior Systems Engineer

Responsibilities:

• Troubleshoot and remediate issues with distribution points in an SCCM 2012 (1607) environment.
• Analyze logs for software distribution issues and client health issues.
• Package applications into MSI format with AdminStudio/Installshield 2014.
• Set up Applications, Deployment Types, and Deployments in SCCM 2012 to deploy applications to workstations.
• Troubleshoot SCCM application delivery issues, OS deployment, and distribution points.
• Create and maintain Windows 10 OSD Task Sequences for bare metal PXE, and In-Place upgrades from Windows 7 and Windows 8.
• Upgrade SCCM 2012 environment to 1607 (2016)
• Create DCM rules for software compliancy and cleanup.

Confidential

Senior Systems Engineer

Responsibilities:

• Team lead, remediation point person, and standards creation/implementation for application packaging, profile engineering, and production deployments.
• Package applications into MSI format with AdminStudio/Installshield 2012-2014.
• Create App-V virtual applications with Microsoft Sequencer and Virtual Package Editor.
• Set up Applications, Deployment Types, and Deployments in SCCM 2012 to deploy applications to workstations.
• Troubleshoot SCCM application delivery issues, OS deployment, defined boundaries, and distribution points.
• Windows 7/10 OSD, patching, and patch slipstreaming, customized the Windows 7 and Windows 10 OS using build and capture, Windows AIK and imageX, and also low level customization using Windows System Image Manager.
• SCCM 2012 Task sequence customization and editing
• SCCM Driver package creation to support new hardware.
• Remediate and convert existing XP and Windows 7 32 bit applications into multi-platform 32/64 bit applications. Convert 1200 applications from an HPCA delivery tool to CM 2012.
• Used Powershell for installations and customizations delivered SCCM.
• Work with Line of Business managers and product owners to implement customized application deployments and role based profiles for back office and customer facing machines.
• Perform User Acceptance Testing for applications and roles.
• Provide third-level support to other teams for software troubleshooting.
• Engineered an IE 11 deployment strategy to upgrade all existing browsers across the enterprise.
• Troubleshoot and debug IE11 compatibility issues and remediate by building an Enterprise Mode site list and Compatibility mode exceptions.

Confidential, Des Plaines, IL

Senior Systems Engineer

Responsibilities:

• Package applications into MSI format with Installshield 2012.
• Create App-V virtual applications with Microsoft Sequencer and Virtual Package Editor.
• Create and maintain HPCA services for application installs and uninstalls.
• Set up Applications, Deployment Types, and Deployments in SCCM 2012 to deploy applications to workstations.
• Troubleshoot SCCM application delivery issues, OS deployment, and distribution points
• Publish and deploy applications via HP Client Automation
• Remediate and convert existing XP and Windows 7 32 bit applications into multi-platform 32/64 bit applications.
• Used Powershell for installations and customizations delivered via HPCA and SCCM.
• Work with Line of Business managers and product owners to implement customized application deployments.
• Perform User Acceptance Testing for applications and roles.
• Provide third-level support to other teams for software troubleshooting.
• Built and maintained an ESX server for workstation images, testing, and deployment.

Confidential, Alexandria, VA

Senior Application Packager

Responsibilities:

• Package applications into MSI format with Installshield 2011 and 2012.
• Create App-V virtual applications with Microsoft Sequencer and Virtual Package Editor.
• Set up collections, programs, and advertisements in SCCM 2007 to deploy applications to workstations.
• Troubleshoot SCCM application delivery issues, OS deployment, and distribution points
• Used Powershell for installations and customizations delivered via SCCM.
• Work with Line of Business managers to gather and implement software requirements, and build customized roles for a Windows 7 conversion project which entailed migrating users from a Novell/Windows XP environment, to a native Microsoft/Windows 7 environment.
• Perform User Acceptance Testing for applications and roles.
• Provide third-level support to other teams for software troubleshooting.

Confidential, Wheaton, IL

Desktop Engineering

Responsibilities:

• Install, administer, and maintain SCCM 2007
• Administer, maintain, and troubleshoot GPO
• Package applications with Installshield 2010.
• Set up collections, programs, and advertisements in SCCM 2007 to deploy applications to workstations.
• Create and maintain build images of Windows 2007, maintain driver packages, and customize task sequence for OS deployment.
• Write WMI queries for Task Sequence customization so dat a single task sequence could handle a diverse set of hardware during Operating Systems Deployment.

Confidential, Philadelphia, PA

Systems Administrator

Responsibilities:

• Worked with Windows Server 2003/2008, Workstation XP/7, Active Directory, Group Policy, Citrix, SCCM 2007, and VMware.
• Worked with other teams to add SAN Storage, and troubleshoot DNS issues in an Active Directory Environment.
• Performed on-call after hour’s support of business critical servers, while working with warrantee providers for hardware replacement.
• Performed patching, clustering, scripting, and change management scheduling.