Technical Analyst Resume Profile

Summary

Desk Top Network Support Technician with 10 years of experience.
Demonstrated ability to support a large user base with an ability to troubleshoot, diagnose and quickly resolve technical issues.
Extensive experience supporting both local and remote users.
Professional training includes CompTIA A , Network , Security , Windows 7 Administration, Lean Six Sigma and ITIL.

Technology

O/S: Windows NT/2000/XP/Vista/7, Windows Server 2003/2008,
Networking: Troubleshooting Large Network topologies, Small to Medium company support, TCIP, DHCP, Infrastructure installation, cabling, Active Directory, Cisco Ironport, Fortigate.
Applications: Microsoft Office Suite 2003, 2010, Outlook 2010, Photoshop, QuickBooks, Smart boards, Misa
Data: Data transferring, data restore, data recovery, system imaging, Data backup.
Support: ITIL Certified, ITSM, AMP, Remote Desktop, Peregrine, Remedy
Hardware: Dell Optiplex, Latitude, Laptops, workstations and desktops. Can support all hardware platforms

Experience

Confidential

Network Administrator contract

Confidential

Network administrator

Setup new computers and proprietary software for new users and replacement systems.
Supported all remote computer issues and application problems using Kayseya AMP , Remote Desktop and Team viewer.
Supported 6 locations and 300 users including a site in Korea.
Supported terminal server connections for users through Terminal Server services.
Maintained, updated and supported a SQL database for aviation called Misa using Power Builder, SQL Server and Terminal services.
Assisted in creating reports from Misa for the FAA, US Army, US Navy and other Governmental offices as required.
Created, deleted and changes user accounts in Active Directory.
Created distribution list in mailing groups within Active Directory.
Created and updated tickets with Kayseya AMP .

Confidential

Network System support Field Tech contract

Rendered support to various clients within the Dallas Texas area including 2 law firms, 2 churches and 2 schools.
Built customer servers using Dell 1950 server hardware, Hyper V and Server 2008.
Assisted in maintaining 32 servers within the Negma COLO.
Installed and terminated new Cat 5 cabling for large 3 story client building.
Created, deleted and change user accounts in Active Directory.
Supported and installed large corporate printers.

Confidential

PC Hub lead contract

Assisted with design, procedure creation and policy for new PC Hub Department for Siemens.
Reimaged system using network image systems.
Transferred users' data with Windows easy transfer.
Administered user accounts in Active Directory.

Confidential

Owner Operator

Supported customer computer issues using various troubleshooting techniques.
Compared known Anti-Virus programs and determined the best combination for our customers.
Designed and built computers system using generic hardware including models from a standard computer to a gaming system to CAD systems.
Provided public training of basic computer knowledge and Microsoft Office to local families and customers.
Conducted retail sales of computer parts, networking equipment and supplies.
Became the local professional for the Channel 11 news KATV.

Confidential

Senior Technical Analyst

Transferred to Colorado June October 2006 to design and implement new IT Department.
Served as IT lead for PC security and wrote company procedures and policies.
Supervised a team for 25 technicians for 3 major hardware rollouts.
Set-up workstations for new employees.
Provided desktop support for 1400 end users.
Responsibilities included inventory control and purchasing of IT equipment.
Supported Windows NT, 2000, XP and 7, Microsoft Outlook and Office
Troubleshot and repaired network and hardware issues.
Maintained computer security within Halliburton standards.
Supported proprietary software for accounting and legal departments.
Maintained, created and updated tickets through Peregrine Remedy ticketing system.
Attended and passed ITIL certification course.