SUMMARY:

Technical project manager with strong background in infrastructure engineering, operations support and administration, business development and technical documentation. Creates efficient systems and processes. Establishes effective work relationships with business leadership and customers. Builds collaborative support teams, mentors staff, and inspires individual growth.

TECHNOLOGY EXPERIENCE:

Operating Systems: Windows Server 2012/2008/2003 ; Windows 10/8/7; Mac OS; Linux

Networking & Communications: Router, Switch, Firewall, WiFi, HP, Aruba, Cisco, Check Point, SonicWALL; VOIP, MPLS, VPN, VLAN, QoS

Software: HP ProLiant, Dell PowerEdge, ProCurve, Cisco, Sonicwall, Xirrus, 3Com, RAID, SAN, NAS, Printers, Copiers, PC, Mac, Ethernet, Fiber Active Directory, Exchange, SharePoint; MS SQL; ServiceNow, LANDesk, JIRA, Confluence; Microsoft Project, Smartsheet; AWS, Hyper - V, VMWare, Citrix; Microsoft Word, Excel, Visio, PowerPoint; Antivirus; Veeam, Backup Exec

PROFESSIONAL EXPERIENCE:

Confidential, Burbank, CA

Sr. Infrastructure Specialist

Responsibilities:

• Embedded in DATG Support Engineering team to implement solutions involving networking, directory services, application servers, storage and virtualization.
• Guide best practices, lead project/planning activities, and maintain critical deadlines.
• Troubleshoot and resolve Linux and Windows server, application and networking issues.Navigate various Confidential support systems and processes and develop working relationships with Confidential technical support groups on behalf of DATG departments.
• Within the DevOps team, document business application and server inventory; create and manage business applications in ServiceNow. Support AWS Cloud Migration activities from physical data centers; remediate compliance issues through Confidential ’s Public Cloud Manager (PCM), including developing process to maintain ongoing compliance; and integrate business services in AWS with ServiceNow applications.
• Decommission over 140 servers as part of AWS Cloud Migration project
• Develop process for tracking cost reductions due to cloud migration efforts
• Implement DNS Moves for Azure migration project
• Troubleshoot communications problems for MS AlwaysOn SQL HA cluster
• Facilitate custom application server builds, firewall rules and load balancer pool requests.

Confidential, El Segundo, CA

Sr. Service Delivery Manager / Project Manager

Responsibilities:

• Define the scope and provisions of the migration; provide strategic and operational leadership to ensure customer goals are maintained; manage, monitor, and evaluate the performance of the engineering team.
• Utilize hybrid waterfall/agile methodology with strong emphasis on team innovation, collaborative workgroups, and documentation.
• Work in Microsoft Project with customer - facing version in Smartsheet. Provide technical guidance in the engineering of all systems, including: custom application migrations, WAN services, email system, cloud and local servers and storage.
• Lead AWS migration of thirty application servers, storage environment, and Citrix farm.
• Lead email migration from hosted Exchange to Office 365.
• Directly manage migration of FDA-regulated applications and write validation documentation.
• Completely setup and customize all aspects of ServiceNow Express; develop ITSM workflows; design and build custom input forms; and write technician and end-user training.

Confidential, Simi Valley, CA

Manager of Service Support

Responsibilities:

• Built and managed support teams providing onsite and remote IT services and infrastructure operational support.
• Technical Project Management, risk assessment, and service requirements analysis.
• Served on MIS leadership team designing and expanding shared IT services to all sites globally.
• Developed strong relationships with business leadership at all supported sites.
• Matured a pilot support group of 3 analysts into a team of 32 analysts supporting all sites in the Americas.
• Established first dedicated Service Desk in Meggitt and implemented national helpdesk phone system.
• Led many successful projects, including: support transition for site acquisitions; deployment of centralized imaging system and OS patching; implementation of SAP barcode printing at manufacturing sites; emergency project to save a failing JD Edwards server farm; and merging SAP Success Factors personnel directory with Meggitt’s global Active Directory.
• Developed and administered a hardware inventory database system supporting PC management and refresh operations in order to manage a $5M annual PC refresh budget.
• Reduced staffing requirements by building collaborative team leveraging diverse skillsets, centralizing specific support roles, and providing team training and individual mentoring. Over five years, developed the team to take over infrastructure operational support for all domestic locations.
• Improved customer confidence in MIS - Team maintained above 97% customer satisfaction ratings.
• Created and led distributed SharePoint team to meet global need for support.
• On core team for the design, implementation and ongoing administration of LANDesk ITSM.
• Maintained primary goal of keeping business units running efficiently and all Production activities operational.

Confidential, Los Angeles, CA

Corporate Director of Technology and Quality

Responsibilities:

• Worked with corporate strategic planning and daily operations.
• Administrative goals were to improve the organization’s functional relationship with the City of Los Angeles, and to establish continuous quality improvement to increase administrative capacity.
• Wrote complete CAPE quality document set.
• Oversaw line management. Responsible for all technology systems, including design, implementation and management of wide area network linking seven offices.
• Designed and installed WAN linking seven offices, including firewalls, routers, switches, and redundant links.
• Designed and installed local area networks at all offices, including servers, workstations, network printing and assistive technology. Migrated network from NetWare with GroupWise to Windows Servers with Exchange.
• Maintained network security against increasing attacks through multiple public-facing resource centers serving 20,000 visitors per year.
• Negotiated cost-efficient contracts and managed vendor relationships for key support services including data, computer and network hardware, telephone systems, copiers, printers and fax.