SUMMARY

Senior Messaging Engineer with 8+ years’ experience in supporting and managing messaging platforms. Have strong background with Exchange and Office 365 lifecycle - planning, design, implementation and supporting with proper documentations. Manage technical solutions and strategies for Exchange 2003 to 2016 as well Lync 2010 / 2013, Azure, Lync Online and SharePoint online.

TECHNICAL SKILLS:

Exchange 2003-2016, Office 365, AD, ADFS, Window Server 2003-2016, DirSync/AAD Connect, Azure, SharePoint Online, Lync/Skype for Business, PowerShell, SourceOne Journaling, Enterprise Vault, Symantec Cloud Blue Coat, Quest FogLight, Trend Micro, Windows 10/8/7/XP, EOP, Cisco IronMail/IronPort, ProofPoint, Remedy, ServiceNow, Tivoli, PagerDuty

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr. Exchange Systems Engineer

Responsibilities:

• Implemented Exchange 2013 migration from Exchange 2007 for over 2,500 mailboxes.
• Used Exchange Calculator to evaluate current environment and plan for Exchange 2013 requirements with 2 DAGs.
• Installed Windows server 2012 R2 and ran prerequisites to prepare for Exchange 2013.
• Create and maintain proper documentation for configurations, migration, and site resiliency.
• Verified all Exchange 2007 mail routing was set to Exchange 2013 and all mailbox databases.
• Decommissioned legacy Exchange 2007 out of the environment.
• Utilized Symantec Cloud Blue Coat for track and trace inbound/outbound email, message lab filtering, block or whitelisted domains, and open tickets on possible security risks.
• Utilized PowerShell scripts to queue AD and Exchange for systems configuration and/or troubleshooting.
• Retrieved archived email from Source One Journaling for users.
• Provided level 3 ticketing for all exchange 2007/2013 relating issue; include Outlook, OWA, Calendar, Active Sync, and 3rd party applications integrations.
• Troubleshoot CCR, DAG, and database size in Exchange 2007/2013.
• Administered Proofpoint to trace email delivery, check message headers, quarantine emails, whitelist/Blocklist email addresses.
• Provided level 3 support for Active Directory include GPO s, OUs, LDAP, Replication, and DNS.
• Maintained 3rd party application HEAT workflow for internal customers.
• Work with Quest Foglight and Trend Micro team for demos completion with Exchange 2013 integration.

Confidential, West Palm Beach, FL

MS Exchange Engineer

Responsibilities:

• Implement Exchange 2016 migration from Exchange 2010 for 22,600 mailboxes.
• Prepped each migration the day prior, monitor each migration batch move during migration until reach 95% synchronization.
• Completed migration after hours and on weekends for each batch using PowerShell scripts
• Kept records of total size and time it took for each migration batch
• Scheduled meetings with direct manager, LAN Admin managers in regards to Executive mailbox migrations and provide possible issues we may encounter
• Communicated with front line support and helpdesk prior to each migration
• Created and maintain documentation to assist Front Line Support and Lan Admins team
• Provided admin support via Exchange 2016 Admin Center and PowerShell on DAG databases, mailboxes, distribution group, contacts, Policy & Compliance, and Transport rules.
• Provided 3rd level support with remedy ticketing systems for end users’ software including Outlook, Calendar, OWA, ActiveSync, and pager duty.
• Provided support for account creations, mailbox access and terminations in Exchange environment
• Administered Lync 2013 including: IM, Presence, Voice features, and Conferencing

Confidential, Atlanta, GA

MS Exchange Engineer

Responsibilities:

• Planning and design of exchange 2013 mailbox / CAS server for Hybrid deployment
• Created labs to mimic the production environment, ran scripts, and performed changes before executing in production environment.
• Manage user mailboxes and troubleshoot mail flow related issues
• Utilize service now to create and work on end user tickets I.E Outlook issues
• Configure AAD Connect (DirSync) server for object replication
• Create and manage users in Office 365 Azure AD
• Setup ADFS internal server for single sign on (SSO) user experience
• Utilize PowerShell for daily day to day task and for reports generation
• Proper documentation and best practice adherence, participate in change control / CAB meetings
• Assist in Infrastructure upgrade from Active Directory 2008R2 to 2012 AD servers

Confidential, Alpharetta, GA

MS Exchange Engineer

Responsibilities:

• Assisted to Perform Microsoft Office 365 migration from Exchange 2010 environment
• Experienced with PowerShell scripts for domain server and exchange administration
• Performed Capacity Planning, for DAG mailbox servers for Exchange 2010 Server
• Performed Capacity Planning for mailbox servers using Microsoft best practices
• Configured ADFS and ADFS proxy servers
• Configured and managed Directory Synchronization (DirSync) server for selected OU synchronization
• Ensured rich coexistence for Exchange hybrid server and Office 365
• Utilized PowerShell scripts to migrate users from Exchange 2010 to Office 365
• Created detailed task list/project plan outlining the specific tasks and hours per task to develop a realistic timeline for milestones
• Provided high availability and site resilience by implementing Database Availability Group (DAG), and Microsoft load balanced HUB/CAS servers
• Created labs to mimic the production environment, ran scripts, and performed changes before executing in production environment
• Performed the Pilot and completed migration of users
• Experienced with Forefront Threat Management Gateway as a Firewall
• Worked with different vendors like Wipro to manage off shore team of 4 members
• Created support documentation and step by step migration guides
• Experienced with ticketing systems and assist client on resolve level 3 issues

Confidential, Jacksonville, FL

AD/Exchange Support

Responsibilities:

• Administered, built, upgraded, patched, monitored and troubleshot Mailbox Servers.
• Administered accounts, workstation, exchange administration in Active Directory.
• Created Active Directory users, group policies and OU’s.
• Configure IIS in Client Access servers for Airwatch mobile device management service.
• Support technologies includes in depth knowledge of exchange, Active Directory, and GPO implementation.
• Responsibilities include tier three support of managed service clients for various mobile device management products.
• Support and maintain windows server domains/trusts across multiple locations for our clients with remote offices.
• Configure and manage Exchange servers; which includes DAG, archiving, and disaster recovery.
• Process maintenance and troubleshooting various server and network connectivity issues.

Confidential, Jacksonville, FL

Help Desk support

Responsibilities:

• Provided local and remote desktop support to users across US sites for over
• Built and maintained computer systems, printers and performed daily maintenance
• Troubleshoot network equipment including Cisco routers, switches and ISP modems
• Managed, maintained and stayed persistent with work order tickets in Numara’s Track-It Application
• Played a key role in ensuring a proficient workforce and significantly reducing system and network downtime
• Add user to AD and create mailbox in Exchange database
• Utilized PCAnywhere and Kbox VNC for PC remote access
• Provided professional and excellent customer service to end user.
• Maintained proper documentations and manage ticketing system

Confidential, Jacksonville, FL

Emergency Dispatch Tech

Responsibilities:

• Troubleshot Commercial and Residential security systems based on customers’ requirements
• Provided excellent customer service to Confidential ’s clients
• Handled alarm dispatches, service requests and general customer inquiries
• Placed necessary outgoing calls to verify an alarm
• Dispatched the proper authorities such as Police department, Fire department and Ambulance
• Advised customers of signals their system is sending by looking at their history
• Assisted and monitored customer open and close times, password reset, and security systems reset
• Assisted residential and small business customers with their needs