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Systems/network Administrator Resume

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Haverhill, MA

SUMMARY

  • Technically sophisticated system administration professional wif solid history of satisfactory completion of multiple complex projects. Possess A+ Certification and ITIL Foundation Certification.
  • Crucial Project Manager and Systems Administrator leader providing infrastructure support for critical business systems inclusive of Exchange, Windows Server, Active Directory, DNS, DHCP, and VPN.
  • Recognized subject matter expert in developing and executing in - depth training for multiple audiences
  • Seasoned professional devoted to continuous personal and professional development as reflected in graduate and undergraduate degrees in Information Technology.
  • Trusted business partner cultivating long-term internal and external relationships, overseeing key resources and budgets, and guiding teams in successful project deliverables.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows ecosystem (clients, server series), Linux, UNIX, Mac OS, Android, Apple iOS

Administration: Windows, Active Directory, Exchange, VMWare, vCenter, Web, Database (MySQL, SQL), SharePoint, IIS, Apache, Salesforce, JIRA, PVCS, Blackberry Professional/Enterprise Server, Subversion, Visual SourceSafe, Cisco CUCM, Cisco UCCX, Cisco Unity, LANDesk Management System, LANDesk Service Desk, SCCM/SMS, Mitel, Citrix ShareFile, Veeam, Azure, ManageEngine, Comodo One, Sophos, Mitel, FreePBX/Asterisk, ShareFile, Dashlane, WSUS

Project Management: PowerShell, Batch file scripting, VB scripting, HTML, PHP, .Net, JAVA script Microsoft Office, Business Objects, FileMaker, JDE, Adobe Acrobat, Camtasia Studio, Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco IP Communicator, Skype for Business, ServiceNowRouters, Switches, Hubs, LAN/WAN/Wi-Fi Configuration, VoIP, VLAN, VPN, SAN Notebooks, Desktops, Servers/Blades, Peripherals, NAS, Printers

PROFESSIONAL EXPERIENCE

Confidential, Haverhill, MA

Systems/Network Administrator

Responsibilities:

  • Performed on site Project Management for major office move at headquarters in Boston between floors; coordinated wif vendors to install and migrate all infrastructure to new office space
  • Implemented policies for improving information security, including two factor autantication (Duo), AzureSSO, and creating a policy to change naming of workstation assets to remove personal identifiable information
  • Performed on site and remote support across multiple US offices, including infrastructure implantation and administration

Confidential, Cambridge, MA

Project Management

Responsibilities:

  • Managed multiple projects to successfully complete call center, facilities, and information technology deployments, migrations and integrations.
  • Continuous optimization of infrastructure, and maintained performance of Exchange Server 2003 Standard, DNS, DHCP, and Active Directory; and migrated Windows Server 2003 infrastructure to Windows Server 2008 R2.
  • Administered VMWare vCenter and ESXi production systems
  • Assisted external client-facing production team wif infrastructure support through LANDesk, VMWare, and basic Linux support.
  • Minimized downtime for key systems and applications for internal users and contractors, continuously optimized established procedures, implemented system protocols, and increased end user productivity by over 50% per established reporting metrics.
  • Migrated Windows XP based systems to Windows 7 systems wifin one year and prior to acquisition and oversaw business critical VOIP phone system running on Cisco Systems UCCX, and UCCM.
  • Oversaw IT staff and end-user training, developed accompanying slide decks for global organization, and served as North American lead for Skype for Business deployment.
  • Utilized LANDesk LDMS to help automate OS and software installations/removal, track assets and maintain inventory. Augmented LDMS software distribution system wif additional custom VBScripts and batch files for complex and non-standard application installation packages and updates.

Confidential, Manchester, NH

Systems/Network Administrator

Responsibilities:

  • Collaborated closely wif key partners 3M Security Systems, Intelli-Check, IRIS Corporation, Berhad, and Rochford-Thompson to provide AssureTec software and hardware training
  • Sustained IT budgetary allocations and resources to manage external website containing product release and update announcement content.
  • Restructured technical support case management system using Salesforce and JIRA and fielded and analyzed over 50 weekly support incidents through to satisfactory resolution.
  • Authored and maintained substantial and inclusive IT technical documentation outlining system protocols, technical procedures, and overhauled existing AssureTec product user guide.
  • Streamlined internal and external procedures, system protocols, and policies to achieve 90% increase in productivity per established metrics.
  • Migrated SBS 2003 to 2008, administered Exchange 2007, ensured consistent VPN connectivity for global distributed users.
  • Implemented and administered SharePoint services for company wide intranet and document repository.
  • Implemented basic network monitoring to ensure consistent uptime.

Confidential, Merrimack, NH

Infrastructure & Asset Management Solutions Consultant

Responsibilities:

  • Assisted wif successful capture of over $1M in accounts by providing customized solutions, configurations, and proposals for accounts exceeding 10,000 licenses.
  • Partnered wif sales to provide account clients wif software licensing configuration and solutions using Windows, email, and software to satisfy their business needs.
  • Assessed various Windows licensing programs to determine level of software assurance and apply relative antivirus and backup solutions.

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