PROFESSIONAL SUMMARY:

As a senior network engineer, I have utilized my expertise in Switching, Routing and Security over the past 12 years in support, maintenance, implementation and troubleshooting of clients’ networks Confidential major companies .

TECHNICAL SKILLS:

RIP, OSPF, BGP, EIGRP, HSRP, VRRP, and Viptela (OMP).

Cisco ISR (Integrated Services Routers) 4K, 3K, and 2900.

Cisco Switches and password recovery (Cisco Catalyst 6500, 1900, 2960, 3560, 3750).

Juniper Switches and Firewalls: EX4300 and EX4400, SSG 140 and older models.

Cisco routers and password recovery (Cisco 1800, 1900, 2800, 3800).

VTP (Vlan Trunking Protocol), VLANs, Vlan Tagging, Inter - Vlan Routing.

Cloud Management, Software Designed Networking (SDN), and SD WAN

Meraki and Viptela Network troubleshooting.

Meraki Dashboard, Meraki Switches, Meraki Wifi and AP’s, Meraki Templates.

Viptela Routers, vManage, vSmart, Templates, Configuration, and Troubleshooting.

Meraki MS-120-48, MS-225-48, MS-350-48LP, Viptela vEdge-1000, vEdge 2000.

Meraki MR 18, MR 33, MR 52 provisioning, installation, support and configuration.

Content, Data Center, and Application Networking. Data Center Deployment and Installation. Nexus 2K, 5K, 7K.

Vmware, ESXi, Installation, Configuration, Hyper-convergence, and Troubleshooting. UCS B-Series, C-Series, and E-Series. IPTV, ISR and UCSE Configuration, (Cisco Integrated Management Controller), HUU Upgrade, Bios Re-image, Firmware Upgrade, CIMC Recovery. DMM (Digital Media Manager), SnS (Show ‘n Share), WAAS (Wide Area Application Services), vWAAS, AppNav, DMP (Digital Media Player) 4300/4400, Edge 300/340, MXE (Media Exchange Engine), DMS (Digital Media Suite), Appspace installation and troubleshooting. ACE GSS (Global Site Selector) 4900 and WCCP (Web Cache Communication Protocol).

Site-to-Site VPN, IPsec Tunnels, Authentication, and Encryption., Juniper Firewalls and Cisco ASA Firewalls.Router Security, NAT, PAT, Access Lists (Standard/Extended).

Visio 2010, Scrutnizer, Wireshark, Meraki Port Mirroring, NSI Tool, Splunk, PowerBI, Linux, Telnet, SSH, TFTP Server, FTP, SFTP,WinSCP, Putty, Logs Retrieval and Analysis, Debugging Commands, FileZilla (Client, Server), IOS, and Junos.

WORK EXPERIENCE:

Confidential, San Francisco, CA

Sr. Network Engineer

Responsibilities:

• Successfully completed network deployments on Confidential retail stores in both US and Mexico.
• Implemented many projects on the Confidential retail store network mainly viptela router replacement, and adding voice to the new stores by applying vManage and cloud-managed templates Viptela routers, Meraki switches and Meraki Wi-Fi.
• Applied voice vlans and the Confidential Cisco stores by configuring Cisco ISR 3945 routers main and IDF Cisco 3560G switches.
• Tested, troubleshot, and repaired the ISP Gold and Silver circuits for the viptela router Confidential stores by ensuring control connections and tunnels are up and reachable. f wireshark packet capture and scrutinizer reports to analyze the network bandwidth consumption when certain retail store devices are used.
• Resolved voip and Avaya PBX network connectivity issues within Infoblox, vManage, and the Meraki Dashboard. Created and copied vManage and Meraki Templates for each store brand.
• Demonstrated great communication and cross-functional skill by collaborating with other teams like Data Center teams, L2 teams, and voice teams.

Confidential, San Jose, CA

Network Support Engineer

Responsibilities:

• Resolved all escalated priority 1-4 cases in content networking products including but not limited to UCSE, Vmware, DMM, DMP, IPTV, and Show ‘n Share.
• Improved the Cisco customer experience by supporting the linux-based Cisco products like Load balancers, and Video and other IOS based like routers.
• Worked as a level III escalation engineer to all Application Networking Services.
• Helped customers with CIMC Gui access, CIMC Firmware Upgrade, CIMC Recovery on the ISR 4K, 3K, and 2900 platform router.
• Provided Collaboration support to other TAC teams to resolve the customer’s technical issues.
• Scheduled webex training sessions to train fellow engineers on DMM, DMP, and SnS.
• Established webex sessions with customers to work on their equipment and resolve their video issues including SnS, DMP, and DMM.
• Created lab recreates in order to demonstrate and replicate the customer’s technical failure and thus providing an effective resolution.
• Troubleshot Cisco GSS and resolved many customer GSS issues.

Confidential, Mountain View, CA

Network Support Engineer

Responsibilities:

• Provided escalation level III support to Confidential ’s Call Center by resolving 500 Wifi tickets.
• Worked Confidential TCS as the highest tier of support for Confidential Fiber Gigabit Internet and TV for residential, business and community connections.
• Handled all Internet and Wi-Fi escalations from CSR and efficiently resolved them using CSA ticketing tool.
• Advised CSR team on resolving basic to complex networking issues.
• Supported Confidential Fiber Network Box Equipment models CPE 1.0 and CPE 2.0.
• Collaborated with other GF teams such as CPE OPS and NOC and Engineering to troubleshoot outages and resolve connectivity issues.
• Troubleshot WI-FI 802.11, LAN, WAN, VLAN, Port Forwarding, Advanced Interfaced, DMZ, Static IP’s, TCP/IP, MoCA, Fiber Light Levels, and ONT (Fiber Jack).
• Troubleshot slow gigabit speeds wired and wifi and provided optimization.

Confidential, San Jose, CA

Network Engineer

Responsibilities:

• Configured 200 Cisco and Juniper switches part of an Confidential Project.
• Upgraded OS on Juniper EX3300 and EX4300 switches.
• Configured Avocent ACS 6000 Cyclades terminal server.
• Configured UCS C240 M3 server with virtual drives and Raid specification.
• Installed ESX 5.1 on UCS C240 M3 and configured network management.
• Troubleshot failing Juniper EX switches and resolved virtual chassis stacking issues.

Confidential, Milpitas, CA

President/Instructor

Responsibilities:

• Ran a part-time weekend academy to teach CCNA.
• Configured 100 switches and routers for CCNA labs.
• Configured and tested advanced routing protocols: RIP,OSPF, BGP, HSRP, VRRP.
• Helped students configure and troubleshoot networking labs by logging to different pods.
• Explained security concepts including Access Lists and site to site VPN.
• Resolved network connectivity issues by troubleshooting L1 to L3 devices.
• Coordinated with other Sr. Network Engineer Staff to offer very competitive IT Courses.

Confidential, San Jose, CA

Network Support Engineer

Responsibilities:

• Supported 24 x 5 Network and Security lab environment with on-call responsibilities and requirements for working outside of normal business hours for 150 topologies with various technologies.
• Provided Tier I, II support to ILT instructors, sales engineers, and lab users worldwide on equipment including but not limited to: Catalyst switches, Routers, Nexus 7k, UCS, C-Series Servers, and Vmware.
• Resolved network connectivity issues for Confidential least 100 lab topologies accessible by engineers, instructors and students worldwide.
• Troubleshot Routing & Switching, Security, Wireless, Voice, Data Center, and Service Provider labs using email, webex, and ticketing system.
• Coordinated with ILT lab scheduling team to ensure universal classes are held on time.
• Trained new-hire support engineers on support duties and lab scheduling.
• Configured all CCNA lab topologies including Cisco switches and routers to ensure network convergence and lab operability.
• Monitored network management systems for optimal operations, taking action against alerts and notifications as required. Deployed, configured, and maintained the health of the network infrastructure.

Confidential, San Ramon, CA

Technical Support Specialist

Responsibilities:

• Resolved 500 Tier III internet connectivity and email cases.
• Interacted with all Confidential & Confidential departments (CSI, BBCCA, Billing, and Sales).
• Interacted with LFO’s (Field Technicians) to RIP/Rebuild Confidential & Confidential Circuits and testing line issue via SBC RAD (ATM Ping Tool) and BBT (Sync Tool).
• Troubleshot email connectivity issues for Microsoft and Confidential users.
• Troubleshot, and configured Netopia 3346, 3347, Motorola 2210, Siemens 4100/5100A, 5100B, 2-wire 1070b, 2700, 2701HG, and Efficient Networks modems and routers.
• Troubleshoot and configured 3-party routers such as Cisco, Linksys, Belkin, Netgear, and D-Link.

Confidential, San Jose, CA

Network Field Engineer

Responsibilities:

• Installed and configured about 100 Cisco Catalyst switches: 2960, 3560, and 6500 for the Alum Rock School District in San Jose.
• Installed and configured about 100 Cisco Catalyst Routers model 2820 for the Alum Rock School District in San Jose.
• Configured Vlans and subnets to meet the project design model for the VOIP Project.
• Configured and installed Cisco 7960 IP Phones for the Schools.

Confidential, San Jose, CA

Network Support Engineer

Responsibilities:

• Provided support for all eight topologies of the Cisco AST Lab and Innovation Lab with 300 Cisco products.
• Provided support for the Windows XP machines and Windows 2000 servers.
• Configured, supported and troubleshot the Cisco Switches including: Cisco Catalyst 6500, 2960, 3560, 3750 and Cisco Catalyst Express 500 and 520 Series.
• Configured, supported and troubleshot the connectivity and configuration of the Cisco Routers including: Cisco 2811, 2821, 2851, 1811, 3640, 3825 and Cisco 2621.
• Resolved network issues for the Cisco Wireless Access Points Air-LAP521, WLC526, Cisco Unified Communication Series 520 Series, Firewalls ASA5510, and Cisco Pix 515E.

Confidential, Cupertino, CA

Network Support Engineer

Responsibilities:

• Supported and upgraded 200 Confidential Retail Stores using modern technology Cisco Switches and Juniper Firewalls as part of the Confidential.
• Increased the profit for 500 stores by installing faster ATT WAN lines like DS3 and deploying a faster internet service for the Confidential customer when trying the product.
• Collaborated with network engineers as part of a team effort to make sure that the Confidential store upgrade process is conducted in a more efficient manner.
• Applied Cisco IOS troubleshooting commands like STP, Vlan, MAC-Address Table, Linux scripts, and other L2/3 protocols to ensure network connectivity, fast convergence, and remote access are all intact.
• Communicated with network technicians to make sure physical installs are done correctly and collaborated with store managers to ensure all devices are running properly by the end of the install.
• Managed to work in the GNS WAN team to resolve network connectivity tickets for about 500 Confidential Stores ranging from priority one to priority 3.
• Supported the installation, configuration and troubleshooting for the Confidential retail EZ-Pay printers, the wireless Symbol Technologies and Confidential Access Points. Monitored the worldwide Confidential retail network using StoreMapper software.
• Improved the GNS-LAN network by installing and configuring 10 Cisco Catalyst 4007R/4010 Switches and upgrading 100 wireless access points from Confidential Airport Extreme to Cisco Aironet 1252G to enhance Confidential intranet connection and increase employee productivity.

Confidential, Santa Clara, CA

President/Instructor

Responsibilities:

• Ran a part-time weekend academy to teach CCNA and help students configure 100 switches and routers for lab exercises.
• Configured and tested advanced routing protocols: RIP,OSPF, BGP, HSRP, and VRRP.