Network Switching Systems Operator Resume Coudersport, PA - Hire IT People

SUMMARY:

To obtain a position that will allow me to exhibit that as a self - motivated employee assigned a task, I will exceed expectations with minimal supervision.

PROFESSIONAL EXPERIENCE:

Confidential, Coudersport, PA

Network Switching Systems Operator

Responsibilities:

Escalations
Cisco (formerly Broadsoft) VoIP, 5ESS Engineer, Oracle (formerly ACME Packets) SBC, Empirix Hammer
Vendor tickets, support

Confidential, Coudersport, PA

SMSC Technician

Responsibilities:

Escalations
5ESS Database splits, complex customer troubles, hardware issues
MDII’s, Audits, Asserts, Split translations
Vendor tickets, support

Confidential, Coudersport, PA

SMSC Technician

Responsibilities:

Monitor and maintain Lucent 5ESS switches in network
Worked with local offices to resolve customer - switch issues
Responsible for - software updates, regular maintenance

Confidential, Coudersport, PA

Switch Install Technician

Responsibilities:

Built 911, End Office, and Tandem trunking
Troubleshoot trunking issues
Worked briefly with network elements
Maintain the health of the network (alarm escalations, patching, hardware, software issues).
Resolve trouble escalations ranging from customer configuration issues to system wide outages.
My primary function (as of this update) is primary support for the company wide Empirix Hammer SIP signaling tool.
I assist the field with new box deployments, Ops Acceptance of boxes.
Work with vendor to integrate the new boxes into the functioning Empirix network.
Maintain the user account database, take escalations from all users ranging from account adds to complex signaling issues.
I also support Cisco (formerly Broadsoft) servers and Oracle (formerly ACME) Session Border Controllers.
I take escalations on call processing issues, software issues, hardware issues, field assistance for both platforms. Specific to the SBCs, I troubleshoot issues related to policy-realm bridging, header manipulation rules, up to call processing issues at the box level.
Responsible for the following network elements:

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Network Switching Systems Operator Resume

Coudersport, PA

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