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Network Switching Systems Operator Resume

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Coudersport, PA

SUMMARY:

To obtain a position that will allow me to exhibit that as a self - motivated employee assigned a task, I will exceed expectations with minimal supervision.

PROFESSIONAL EXPERIENCE:

Confidential, Coudersport, PA

Network Switching Systems Operator

Responsibilities:

  • Escalations
  • Cisco (formerly Broadsoft) VoIP, 5ESS Engineer, Oracle (formerly ACME Packets) SBC, Empirix Hammer
  • Vendor tickets, support

Confidential, Coudersport, PA

SMSC Technician

Responsibilities:

  • Escalations
  • 5ESS Database splits, complex customer troubles, hardware issues
  • MDII’s, Audits, Asserts, Split translations
  • Vendor tickets, support

Confidential, Coudersport, PA

SMSC Technician

Responsibilities:

  • Monitor and maintain Lucent 5ESS switches in network
  • Worked with local offices to resolve customer - switch issues
  • Responsible for - software updates, regular maintenance

Confidential, Coudersport, PA

Switch Install Technician

Responsibilities:

  • Built 911, End Office, and Tandem trunking
  • Troubleshoot trunking issues
  • Worked briefly with network elements
  • Maintain the health of the network (alarm escalations, patching, hardware, software issues).
  • Resolve trouble escalations ranging from customer configuration issues to system wide outages.
  • My primary function (as of this update) is primary support for the company wide Empirix Hammer SIP signaling tool.
  • I assist the field with new box deployments, Ops Acceptance of boxes.
  • Work with vendor to integrate the new boxes into the functioning Empirix network.
  • Maintain the user account database, take escalations from all users ranging from account adds to complex signaling issues.
  • I also support Cisco (formerly Broadsoft) servers and Oracle (formerly ACME) Session Border Controllers.
  • I take escalations on call processing issues, software issues, hardware issues, field assistance for both platforms. Specific to the SBCs, I troubleshoot issues related to policy-realm bridging, header manipulation rules, up to call processing issues at the box level.
  • Responsible for the following network elements:

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