System Engineer Resume Profile

Summary of Qualifications

Trained and prepared for administration of networks and use of computer skills dealing with network operating systems, computer hardware as well as network protocols. Highly competent in handling job responsibilities and meeting deadlines. Confident in being institutional to maintain reputation for technology excellence and possess ability to provide a lead role to oversee projects through their life cycle.

Work Experience

IOC Command Center Network Control Analyst

Confidential

Responsible for the monitoring, maintenance, and configuration of the Cisco and Juniper production network infrastructure, including Retail, Back Office, and Core environment
Oversaw the configuration prep for over 1100 Cisco 819 devices as part of a new redundancy deployment project
Provide operational and technical support for routine and non-complex system operational functions for the infrastructure domains supported
Responsible for directly working with outside vendors and maintaining an outstanding relationship status
Utilized monitoring tools such as ProactiveNet, Cisco Prime, Juniper NSM, NetVoyant, riverbed AppResponse, ServiceNow, and AeroHive
Provided mentorship and cross-training to participate in an initiative to allow other departments the chance to move into a Network position

Network Operations Center Analyst

Confidential

Responsible for over 100,000 circuits in North America/Europe/India with numerous vendors
Monitor network activity, create incident tickets, and follow up with tickets to resolve known issues
Remotely troubleshoot both in band/out band with onsite technicians for Fiber/Ethernet connections to Cisco router/switches
Coordinate with ISPs for circuit related issues and site access. Determine location of problem CPE or PE through series of loop tests with Telco Engineers
Troubleshoot and configure Cisco routers and switches 2800, 2900, 3000, 6500, 7200, 7600
Coordinate with Cisco TAC and vendors to resolve high level issues
Load and upgrade Cisco IOS images through TFTP or out of band access
Implement AAA security on Cisco equipment for user access with TACACS servers
Document network changes through Change Management applications
Implementing and troubleshooting end to end connectivity for physical and virtual servers
Provided call support for internal users
Provided training services to employees

Network/System Engineer

Confidential

Provided network, system, and desktop administration for all managed clients
Configured and deployed SIP VoIP phone solutions
Designed and implemented VPN solutions: point to point and remote access
Designed and configured virtualization solutions utilizing Microsoft Hyper V hosts/guests
Designed and configured Amazon EC2 cloud servers and Active Directory cloud domains
Supported SQL/Pervasive database applications
Implement SMB solutions spam filters, backups, cloud drives, cloud servers
Utilized Professional Service Automation tools: ConnectWise and Kaseya to provide remote services to clients
Presented project plans and demonstrations to management and staff
Provided training services to new employees

IT Support Analyst

Confidential

Worked in the EDMC Data Center in Robinson, PA
Provided first point of contact support/escalations within an enterprise environment
Monitored enterprise network activity through the NetQoS application
Provided Citrix remote support by shadowing users in XenApp environments working on WYSE terminals
Administration of user accounts and groups in a Windows Server 2003 Active Directory environment
Provided remote support and administration of Unix terminals
Provided support for Windows XP operating systems including Microsoft Office versions 2003 and 2007
Provided case follow up for all issues resolved by other departments
Provided training services to new employees

Customer Service Rep III

Confidential

Promoted to Shift Team Lead after a year tenure
Monitor ATM and authorization links using Tandem/Base 24 technologies
Remotely aide vendor technicians in troubleshooting and resolution of issues
Maintained good standing relationships with vendor management
Provided web based support for branch employees

Technician Assistant

Confidential

PTI internship that turned into full-time employment career after successful graduation
Performed digital and physical data destruction of customer hard drives
Assisted with hardware/software installation for startup location in Wilkinsburg, PA
Assisted with the organization of the new startup location
Provided local site administration duties
Performed recycling of CPUs, monitors, and miscellaneous electronic devices

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