SUMMARY:

• Translate complicated enterprise - specific communications requirements into appropriate cost-effective business logic with streamlined and efficient technology solutions.
• Dynamic, detail-oriented and quality-focused IT / Communications professional with strong, demonstrated record of success providing emerging communications technologies solutions with CIO level presentations for very large global companies and leading the deployments in diverse, established and emerging communications technology markets covering many different products, technologies and communication verticals.
• Extensive experience in all phases of both hardware and software life cycles from multiple product manufactures and large carrier integrations, implementing solid solutions from minimal customer requirements. Being a highly skilled pre/post sales and technical consultant and solutions architect with a rare and equally talented with hands-on in configuring, testing, troubleshooting fault isolation and bugs while maintaining an exemplary customer relation in a multitude of deployment scenarios.
• Known for maintaining stellar track record of client satisfaction, follow-on work performed, generating new opportunities and revenue streams, pre-sales, post sales, closing a deal because the customer trusts me, building trust has made me the one to call when any solution is required, cross training, knowledge transfer, from the first assignment through a deployed solution always with the completing each deliverable on time unless existing customer circumstances not in consult control.
• Strong technology reasoning while adapting quickly under highly stressful conditions, quickly identifying, analyzing, troubleshooting, and providing the highly functional and cost effective solutions.
• Known throughout the industry for never reporting only the problems without also having a solution.
• Also consult and implement peripheral IT applications such as compliance, forensics and security, and monitoring and archiving, and applications virtualization and development along with the top level technical problem solving using protocol analysis to isolate intermittent outages, or issues with bug tracking. Break-fix problem resolution and multitasking in a fast-paced environment providing exemplary customer and people skills.

CORE COMPETENCIES:

• Unified Communications
• Leadership - Mentoring
• Prepare & Deliver Presentations
• Analyze Business Requirements / Provide Technical Solutions
• Microsoft Technologies AD, DNS/DHCP, Azure, Exchange, UM
• Microsoft Office 365 / Skype for Business (VoIP and Conferencing)
• Troubleshooting
• Pre / Post-Sales Support
• Interoperability and Lifecycle
• Technology Evaluations
• Requirements Definition
• Test Plans & Cases
• Infrastructure - On/Off Premise (Azure Public Cloud / Hyper-V / VMWare Private Cloud)
• Enterprise VoIP, Conferencing, Streaming Technologies
• Proof of Concept & Performance Testing - Field and Lab Trails
• System Center Operations Manager
• Configuration Manager
• Virtualization (Hyper-V, VMWare, KVM) (Linux)

TECHNICAL SKILLS:

Microsoft Unified Communications: Microsoft Certified Professional (MCP), Premier Lync Support Partner (PLSP)

L2/3 Routing & Switching Configuration: Skype for Business, Lync 2013, Office 365, On Premise, Hosted, Hybrid, Highly Available, Disaster Recovery, Enterprise VoIP, Unified Messaging, Web Apps, Server 2012, Infrastructure, Solutions Consulting, Administration, Configuration, Top Tier Troubleshooting, Interoperability with other Microsoft Technologies (Exchange etc.) and Microsoft certified devices Aruba, AudioCodes, Sonus Cisco and Juniper Device; Cisco IOS, Cisco CatOS and JUNOS

Network Security: Security Threat Counter Measures Specialist, Former Microsoft Certified Ethical Hacker, Forensic Witness, Firewall, and Malware (virus, spyware, and adware) Intrusion Detection, Prevention, Removal, Data Recovery and Forensics

Cable and TDM Based Communications: SONET/ROADM, Fiber-Optic Transmission, SONET/ROADM, OC-3, OC-12, OC-192, 40G, DWDM, TDM/Packet/Cell, DS1, DS3, ISDN, xDSL

Wireless & Spread Spectrum Communications: LTE, DAS, WiMAX, WiFi, WiFi Mesh, GSM/GPRS, CDMA/EVDO/WCDMA, UMTS, RoIP, Land Mobile Radio (LMR), UHF/VHF Broadcasting, VSAT (Ku and C bands), digital microwave radio, (2.3 Ghz to 80 Ghz)

Languages, Tools & Techniques: ColdFusion, HTML 5, ASP, .NET, SQL, MySQL, XML and Oracle

Digital Media: Adobe Photoshop, Flash and other CS6 Packages, Corel Draw, AutoCAD (2005 - 2009), Visio, and Microsoft Office 365

Streaming & Rich Media: Live Encoding, Adaptive Bit Rate Multi-Streaming, Video on Demand (PayTV),broadcast, IPTV, DTV, IP Multi-Media Sub-System; Virtualization (VMware, Hyper-V), Security and Authentication, IPTV Solutions, Middleware for IPTV, Different Streaming (HTTP, RTSP, RTP) Standards, MPEG-4 and DRM Standards, TV Distribution and Switching, Watchpoint, CMS, AMS, including Telepresense and Tandberg, Polycom, Content Delivery, Amazon Web Services

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Emerging Communications Consulting Engineer

Responsibilities:

• Lead SME the day to day Operations and Enterprise Network Upgrades (new communications technology deployments) for Confidential -IT Global Telecom enterprise architecture and infrastructure with a specific focus as the Microsoft Enterprise Technologies SME.
• This included providing technology solutions, advanced engineering and processes design for the Skype for Business Infrastructure, Enterprise Voice, Audio/Video Conferencing, and all other SfB modalities and connected infrastructure such as DHCP/DNS, Firewalls, Load Balancers, Proxies, Active Directory, Exchange UM, L2/3 Routers/Switches, VLAN’s, ITSP/PSTN Gateways, Aruba Wireless, for hybrid online, virtualized and on-premise geo-redundant, highly available, global enterprise connected to 170 countries worldwide and roughly 125,000 end-users.
• Call Quality Dashboard / IR Prognosis - Network Management Lab/Field Trial and Global Deployment
• Polycom Next Generation VoIP desktop Trio 8800 w/ Visual+, VVX 601 Boss/Admin, VVX201 CAP Global Endpoint deployment Site Level deployments and automation
• Polycom Real Presence Resource Manager - deployed into Confidential Public (AzureRM) Microsoft hosted w/ Express Route
• Microsoft Skype for Business End-User Accounts (by type) Automation
• Microsoft Skype for Business authentication consultant and test engineer for Confidential /Microsoft Room System V2 development
• Microsoft Skype for Business Geo-Redundant Disaster Recovery Load Balanced Solution and Deployment
• Microsoft Office365 Skype for Business Field Trial
• Confidential & Confidential Skype for Business Private Cloud Solution
• Orange Business Services Skype for Business Private Cloud Solution
• Dimension Data Services Skype for Business Private Cloud Solution
• Confidential Services Skype for Business Private Cloud Solution
• Confidential Network Readiness Assessment
• AzureRM Cloud Migration Planned Solutions for Virtual Network and Management Applications
• Top Level Support for all Enterprise Network Major Incidents
• AudioCodes Gateway and AudioCodes Routing Manager (ARM) Lab/Field Trail Proof of Concept / Performance
• Authored Multiple Technology and Product Specific Published Technical Resource and Process Documents

Confidential

Sr. Advisor - Microsoft Enterprise Architect Consultant

Responsibilities:

• Contracted to provide Tier 4 support, and solution support for customer migrations, upgrades, and deployment options for Lync 2013 and Skype for Business 2015 for roughly 400,000 existing customers/users.
• This would include new customer deployments as well.
• The function of this consulting engagement varies depending specific requirements and could include all features and modalities of Skype for Business Server, Edge Servers, Video Servers, Office Web Applications Server, and Hybrid /Hosted Office 365 along with supported Cloud PBX, Survivable Branch Appliances, Voice Gateways, Session Border Controllers, Reverse/Forward Proxies, DNS, DHCP, and Firewall/Authentication.
• Additional support could be for Windows Server, Active Directory, Exchange Unified Messaging, Azure Cloud Services, System Center, as well as other Microsoft Technologies.

Confidential

Microsoft Consultant

Responsibilities:

• Self-Managed project leader, act as an architect or senior engineer on Large Lync/Office 365 Engagements.
• Demonstrates leadership and proficiency and customer relations with projects in deployment and architecture for OCS 2007 R2, Lync 2010, or Lync 2013 Skype for Business, Exchange UM, Office 365 and associated Microsoft Technologies.
• The Consultant leads a small team or operates independently to interact with customers, architect and deploy Microsoft solutions.
• This requiring highly skilled tactical maneuvers in both a deployment and pre-sales capacity and making C-level presentations.
• The Lync Consultant must be capable of completing planning, design, and implementation documentation and be the subject matter expert with any technologies in front of senior management and/or technical staff.
• Microsoft Certified Professional and Premier Lync Support Partner in Architecture and Deployment
• Windows Server Technology, Active Directory, PKI Authentication, DNS, Mobility, VoIP, Conferencing, HA and DR
• Architect and Hands-On with
• Exchange 2007 / 2010 / 2013
• System Center (Configuration Manager, Operations Manager, or Virtualization Manager)
• SQL 2005 / 2008 /2012
• Firewall, and Load Balancing solutions - Networking (DMZ Design)
• Cisco UC Solutions
• Avaya UC Solutions
• Polycom or Cisco/Tandberg Video deployment or integration
• Virtualization Technologies Server - Desktop Applications - Routing
• PowerShell Automation
• Contact Center Solution
• IT Forensic - Security

Confidential, Texas

Senior Solutions Consultant

Responsibilities:

• Collaborated with Microsoft certified partners, such as Polycom, AudioCodes, Sonus, Smart, Crestron, Kent, F5, SIP Carriers and other manufactures products, providing interoperability feedback in support of AS3 re-branding and combining products that turned into business offerings, such as Prism OneView and Prism OneCall.
• Developed new product interoperable with AS3 roadmap and Microsoft technologies development, as required, by collaborating with other AS3 partners and respective Unified Communications manufactures, such as Confidential, Sonus, Genband, Avaya and Cisco, rebranding technology and creating off-the-shelf type solutions.
• Conducted lab and field trial testing by utilizing in-depth knowledge of communications protocol analysis, Microsoft tools and power shell, recreating interoperability’s and demonstrating proof of concept and proof of performance within Microsoft technologies and Microsoft certified products with specific interest on Microsoft Lync and Office 365.
• Configured proof of concept, proof of performance and interoperability lab which also connected to Confidential production network; these field trials used Microsoft technologies and Microsoft certified manufacture partners, including Sonus, F5 and Avaya by benchmarking communications protocols, determining operation within pre-defined parameters.
• Improved communications between Technical staff, reduced real estate costs, as well as demonstrated functionality of AS3 products by deploying Lync 2013 Enterprise Edition, including Enterprise Voice, Edge Services, Mobility, Office 365, Office Web Apps, SIP Trunking and other services to all AS3 offices and remote staff.
• Created pre-sales enterprise wireless and mobility questionnaire template that is now being used by all pre-sales consultants and architects.
• As one of the AS3 primary Solutions Consultant for Aruba Wireless, Microsoft Lync Technologies provides leadership and assists Sales and Pre-Sale Technical for growing new business with rapid deployments of Aruba and Lync.
• Increased targeting sales and profits by enabling Application Engineers (AEs), Solutions Architect and support teams with skills and collateral to articulate company’s branded product (AS3) for sales proposition, as well as by mentoring on engaging Service Sales Specialist and Customer Team Leaders to use company technical resources.

Confidential, Plano, TX

Lead Consultant

Responsibilities:

• Supported business initiatives by providing privileged access to all manufacturing plants deploying ArchestrA galaxies and Wonderware client / server architecture; through deployment of ArchestrA object-oriented galaxy architecture for every site based on ISA-95 physical model, which has led to Historian remaining operational Confidential plants, 35 total.
• Developed incremental data aggregation templates, automatically delivering summarized data from Historian servers Confidential all manufacturing plants back to Pepsico headquarters for executive management review.
• Provided needed standardization and controls over plant floor by assisting with GR node structure and code object development by authoring Technical Solutions Architecture and Systems Appreciation documents, and Troubleshooting Guide for Tier 2 and 3 Support teams, both on-shore and off-shore, which resulted in 24-hour support rotation and detailed engineering packages.
• Streamlined applications, as well as improved efficiency and support of applications by retiring various "Ad-hoc" data aggregation processes that were difficult to support and subject to failure.
• Enabled rapid deployment of new ArchestrA objects to all plants based on newly created object model.
• Resolved critical design problems by completing reviews of model by C&IS Engineering, Site SMEs and Site Control Lead and Specialist.
• Deployed solution for monitoring plant floor equipment with rapidly changing information by reviewing, developing and updating processes for ArchestrA system platform by designing, coding and implementing solutions, tying production together.
• Designed global solution, documentation, funding support and hands-on configuration for Lync 2010 2013 Enterprise Edition, which resulted in Lync 2010 lab trail, then Lync 2013 lab trial and field trial by connecting it into Confidential production network.
• Assisted other SME with proof of concept, proof of performance lab and field trial testing of Lync features, supporting phased roll out of Microsoft Lync 2010 migration of roughly 2K users.
• Realized monthly cost savings from headcount for maintenance, spare parts and storage and TDM circuits by researching carriers networks and network assessments; proposed new direction, including bandwidth requirements and current infrastructure implementations, which led to making required network recommendations, approving configurations and supervising overall implementation engineering from offshore team, making ready for Lync enterprise deployment.
• Led current network discovery, bandwidth assessment and directed offshore team of Engineers for global telephony LAN refresh project and QoS intuitive by serving as primary SME interfacing with Confidential executive management, internal organizations, operations and security, resulting in huge proof of concept lab trial and product offerings across all Confidential departments.
• Engineered global standards or “best practice” QoS plan and configuration of existing QoS for several thousand Cisco CatOS access and IOS routing devices, as well as several hybrid-based elements, leading to LAN replacing end-of-life Cisco with new Confidential, now utilized with QoS using DiffServ Model.
• Configured and deployed new QoS engineering best practices for global QoS integration into nearing end-of-life Cisco-based enterprise global network for Confidential, including management of communications voice and video, as well as close to 1K data applications for multiple data centers, contact centers, reservation locations and corporate headquarters.
• Directed network discovery engineering template for offshore team of Engineers for global locations (280 locations in 40 countries), simplifying migration for all Confidential facilities, including reservation offices, contact centers, data centers and airport field locations through MPLS network(s) from multiple carriers
• Led direction of multiple “engineering change management and notifications” documents and implementations into existing worldwide infrastructure, including all “disaster recovery” re-engineering
• Standardized communications infrastructure, reduced costs and enhanced overall business process for Confidential by configuring all Lync services into planned federated global enterprise network.

Confidential, Dallas, TX

Next Generation Wireless Network Design Engineer

Responsibilities:

• Created additional revenue streams and proposed with ensured longevity to any current revenue streams by building business relations with team of investment stakeholders.
• Once approved by investors Internet Stimulus Program drafted all the required information and presented to relevant federal issuing institutions for grant funding of 5-state wireless wholesaler/retailer and IPTV platforms.

Confidential

Design Engineer and Lead Integration

Responsibilities:

• Created and standardized distance learning and all-hands into automatically reconfiguring combined room-type meeting spaces, multi-purpose briefing spaces, solutions briefing meeting spaces, customer briefing centers, and executive briefing centers.
• Used advancing video and audio conferencing equipment, with automations products from Confidential and others.