PC Technician Rresume Profile

OBJECTIVE

Seeking a System/Network Support position

PROFESSIONAL EXPERIENCE

Confidential

Technology Support Specialist II Document Management Specialist
Provided P8 FileNet Kofax 7.5 support Created and maintained Object Stores functionalities
Gathered requirements for designing, and implementing new document management systems, meeting specific needs from various agencies
Handled Backfile conversion from external sources into FileNet system
Customized applications using VB6, VS 2005, and sometimes SBL language in support for FileNet Kofax document management activities
Created VBscripts to automatically manipulate/monitor users' activities on specific folders/files
Configured users' settings in Windows XP environment to handle issues related to FileNet Kofax applications
Troubleshoot daily issues related FileNet Kofax, ensuring smooth activities among various agencies

Confidential

IT Co-op, IT Infrastructure Support

Participated in a project of PC roll-out, PC Standardization, in two chemical plants at Chesterfield and Hopewell, totally 1100 plus PCs
Provided application support for end users, including diagnosing and finding solutions for applications and/or system issues in two 1100 employee chemical plants, including but not limited to data transfer/backup, Email-PST/PAB-related troubleshoot, email/Blackberry synchronization, Honeywell Global Remote Control, local/networked printers
Provided technical support regarding Windows XP Pro, 2003 Server, Outlook 2003, Oracle-based Uniformance, SAP, SQLLims, and network operations
Monitored PC computing support installation, repair, maintenance primarily for Dell PCs, Laptops and Printers HP, Xerox , including loading various software packages, installing and configuring hardware such as disk drives, memory, controller boards, network cards, inventory of hardware/software on each system.
Assisted in maintenance of network hardware and printer hardware and inventory of related components and supplies.
Coordinated efforts with end user and help desk to isolate and resolve hardware/software problems
Identified, troubleshoot and resolved complex problems using vendor documents and/or scripts.
Responded to technical inquiries escalated through the Call Center or directly from internal departments.
Handled some Active Directory tasks, including password creation/reset, domain dis/joining, and assigning/maintaining group security/privileges, adjusting users' profiles as users movement among sites, and monitoring networked drives and printers
Provided remote troubleshoot via LANDesk, NetMeeting, Windows
Refreshed PCs with Corporate image, involving editing, updating images, backing up users' images using Symantec ghost server
Coordinated with vendors and/or suppliers for hardware and/or software support, if necessary
Supported multiple Depts., including Medical, Finance, HR, Engineering AutoCAD 2005, Raster Design 2005, , Electronic, Shipping Receiving, Sales, Processing, Chemical Lab, Security
Managed an IE blocker roll-out project
Documented and maintained ticket call resolution

Confidential

PC Technician

Built various systems on customers' demand, including desktops, workstations, and servers
Installed, configured, and updated OS 98, 98 SE, ME, 2000, 2003, 2000 Server, 2003 Server, XP series, MS Office XP, Pro, Small Business SMB , NAV 2003, 2004. 2005 V-Shield 7, 8 series
Diagnosed, repaired and configured hardware-related issues such as modems, NICs, Switches, Mainboards, wired/ wireless Routers
Transferred and/or backed up users' data, including Outlook Express accounts
Configured, operated, and maintained a LAN, wired and/or wireless
Repaired, upgraded various laptops, including HP, IBM, Dell, Panasonic
Provided over-the-phone support

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