Senior Systems Engineer Resume
TECHNICAL SKILLS
Network: Active Directory, Office 365, Exchange, DNS, SSO, TCP/IP, FTP, SMTP, Fiber Channel, DNS, DHCP, Cisco Routers/Switches, WAN, VPN.
Operating Systems: Windows Server 2008/2012/R2/2016, Windows 8/7/Vista/XP, ESXi
Cloud Platform: Office 365 Admin Center, Microsoft Azure, MS Teams, Service - Now, OneNote, Box, Sharepoint.
Software: MS Office 13/16, ServiceNow, Office 365 Admin Center, Veritas NetBackup, Orion SolarWinds, Splunk, IBM BigFix, Remedy, WebEx, Symantec Endpoint and PGP Encryption.
Databases: SQL server.
Virtualization: Microsoft Hyper-V, Citrix, VMware.
Scripting Tools: Microsoft Windows PowerShell
PROFESSIONAL EXPERIENCE
Senior Systems Engineer
Confidential
Responsibilities:
- Provides expertise, installation, support and direction on client network issues including Active Directory, local servers, backup devices, and policies
- Create and deploy a standard image for Enterprise workstations.
- Supports local Infrastructure including switches, routers, and firewalls.
- Migrated Exchange to O365, worked with team to plan and execute the migration of users to O365 accounts,
- Local support for office users needing training or having issues with O365 post migration.
- Daily O365 work and maintenance. Apply mailbox licenses, create and edit shared mailboxes/DLs, email forwarding and mailbox permissions.
- Primarily responsible for installation, configuration, repair and replacement of workstation, servers, switches, and routers, and other hardware components and software applications.
- Support Microsoft Office 365's Cloud suite including Office, Skype for Business, SharePoint, Teams and OneDrive.
- Installed, configured and maintain Microsoft based systems both on premise(EMC) and in Microsoft Azure AD
- Managed Office 365 including product testing and implementation, migrations, training and ongoing support.
- Create, execute and modify PowerShell scripts to perform system admin tasks.
- Deployment and maintenance of PingID for Mobile Device Management (MDM)
- Manage and deploy Symantec network endpoint protection, PGP Encryption, and DLP solutions.
- Patching all Enterprise equipment, keeping highest-level compliance for security.
- Writes and maintains complete and concise technical project documentation
- Support, educate and lead team in technical advancement, including team lead training
- VMware administrator across multiple sites and domains.
- Setup and maintain network monitoring across multiple sites country wide(Solarwinds)
- Maintain office network MPLS, administer office TCP/IP assignments
- Support remote users hardware and VPN connections
- As a Senior team member, responsible for training and assigning tickets/project work across the team. As well as provide documentation for all standards and best practices
- Responsible for security patching and compliance for all workstations and enterprise servers.
Hardware Engineer
Confidential, Windsor Data Center, CT
Responsibilities:
- Run Proof of Concept (POC) projects in the data center.
- Approve and process the order of new hardware and lease replacements (HP Proliant and Cisco UCS).
- Coordinate the return and de-acquisition of old hardware.
- Upgrade and replace defective hardware on rack mount and blade servers. Including Hard Drives, Memory DIMMs, Power Supplies, etc…
- Forecast and assign physical locations for new rack mounted and blade servers.
- Assign and maintain IP addresses for new and existing servers and devices (IPAM, CIMC, IPMI, TCP/IP).
- Monitor and maintain trouble ticket queue as Level 2 hardware support.
- Participate in weekly 24/7 on call pager rotations.
- Create work orders for vendor/3rd party assignments/projects.
- Upgrade Firmware on servers, switches and blade enclosures to keep current with standards.
- Rack servers and switches, setting up cabling needs, fiber, ethernet, storage
Network Analyst
Confidential, Windsor Data Center, CT
Responsibilities:
- Build and maintain physical rack mounted servers, blades and virtual servers.
- Perform system and file backups, as well as file restores using tapes, Veritas Netbackup and Tivoli Storage Manager (TSM).
- Upgrade and replace defective hardware on rack mount and blade servers. Batteries, memory, hard drives, etc...
- Perform security patch upgrades, as well as upgrades for various applications.
- Configure operating system, iLo’s, CIMC and SNMP on servers. Windows 03, 08, 2012 ESX and Linux builds.
- Install applications such as IIS, FTP, SQL, Symantec and Tivoli products.
- Handle incoming calls and e-mail correspondence, as well internal trouble tickets.
Technical Help Desk Analyst
Confidential, Hartford CT
Responsibilities:
- Troubleshooting and support for all Confidential employees. Support hardware, software, accounts, access and applications.
- Provide in-depth support of all MS Office products.
- Telework and Cisco VPN support for work at home employees.
- Hardware configuration support including wireless networks, printers, modems, routers and voiceover IP phones.
- Unlocked accounts and reset passwords using Active Directory
- Piloted new OS platforms and internal Chat Support.