TECHNICAL SKILLS

Network: Active Directory, Office 365, Exchange, DNS, SSO, TCP/IP, FTP, SMTP, Fiber Channel, DNS, DHCP, Cisco Routers/Switches, WAN, VPN.

Operating Systems: Windows Server 2008/2012/R2/2016, Windows 8/7/Vista/XP, ESXi

Cloud Platform: Office 365 Admin Center, Microsoft Azure, MS Teams, Service - Now, OneNote, Box, Sharepoint.

Software: MS Office 13/16, ServiceNow, Office 365 Admin Center, Veritas NetBackup, Orion SolarWinds, Splunk, IBM BigFix, Remedy, WebEx, Symantec Endpoint and PGP Encryption.

Databases: SQL server.

Virtualization: Microsoft Hyper-V, Citrix, VMware.

Scripting Tools: Microsoft Windows PowerShell

PROFESSIONAL EXPERIENCE

Senior Systems Engineer

Confidential

Responsibilities:

• Provides expertise, installation, support and direction on client network issues including Active Directory, local servers, backup devices, and policies
• Create and deploy a standard image for Enterprise workstations.
• Supports local Infrastructure including switches, routers, and firewalls.
• Migrated Exchange to O365, worked with team to plan and execute the migration of users to O365 accounts,
• Local support for office users needing training or having issues with O365 post migration.
• Daily O365 work and maintenance. Apply mailbox licenses, create and edit shared mailboxes/DLs, email forwarding and mailbox permissions.
• Primarily responsible for installation, configuration, repair and replacement of workstation, servers, switches, and routers, and other hardware components and software applications.
• Support Microsoft Office 365's Cloud suite including Office, Skype for Business, SharePoint, Teams and OneDrive.
• Installed, configured and maintain Microsoft based systems both on premise(EMC) and in Microsoft Azure AD
• Managed Office 365 including product testing and implementation, migrations, training and ongoing support.
• Create, execute and modify PowerShell scripts to perform system admin tasks.
• Deployment and maintenance of PingID for Mobile Device Management (MDM)
• Manage and deploy Symantec network endpoint protection, PGP Encryption, and DLP solutions.
• Patching all Enterprise equipment, keeping highest-level compliance for security.
• Writes and maintains complete and concise technical project documentation
• Support, educate and lead team in technical advancement, including team lead training
• VMware administrator across multiple sites and domains.
• Setup and maintain network monitoring across multiple sites country wide(Solarwinds)
• Maintain office network MPLS, administer office TCP/IP assignments
• Support remote users hardware and VPN connections
• As a Senior team member, responsible for training and assigning tickets/project work across the team. As well as provide documentation for all standards and best practices
• Responsible for security patching and compliance for all workstations and enterprise servers.

Hardware Engineer

Confidential, Windsor Data Center, CT

Responsibilities:

• Run Proof of Concept (POC) projects in the data center.
• Approve and process the order of new hardware and lease replacements (HP Proliant and Cisco UCS).
• Coordinate the return and de-acquisition of old hardware.
• Upgrade and replace defective hardware on rack mount and blade servers. Including Hard Drives, Memory DIMMs, Power Supplies, etc…
• Forecast and assign physical locations for new rack mounted and blade servers.
• Assign and maintain IP addresses for new and existing servers and devices (IPAM, CIMC, IPMI, TCP/IP).
• Monitor and maintain trouble ticket queue as Level 2 hardware support.
• Participate in weekly 24/7 on call pager rotations.
• Create work orders for vendor/3rd party assignments/projects.
• Upgrade Firmware on servers, switches and blade enclosures to keep current with standards.
• Rack servers and switches, setting up cabling needs, fiber, ethernet, storage

Network Analyst

Confidential, Windsor Data Center, CT

Responsibilities:

• Build and maintain physical rack mounted servers, blades and virtual servers.
• Perform system and file backups, as well as file restores using tapes, Veritas Netbackup and Tivoli Storage Manager (TSM).
• Upgrade and replace defective hardware on rack mount and blade servers. Batteries, memory, hard drives, etc...
• Perform security patch upgrades, as well as upgrades for various applications.
• Configure operating system, iLo’s, CIMC and SNMP on servers. Windows 03, 08, 2012 ESX and Linux builds.
• Install applications such as IIS, FTP, SQL, Symantec and Tivoli products.
• Handle incoming calls and e-mail correspondence, as well internal trouble tickets.

Technical Help Desk Analyst

Confidential, Hartford CT

Responsibilities:

• Troubleshooting and support for all Confidential employees. Support hardware, software, accounts, access and applications.
• Provide in-depth support of all MS Office products.
• Telework and Cisco VPN support for work at home employees.
• Hardware configuration support including wireless networks, printers, modems, routers and voiceover IP phones.
• Unlocked accounts and reset passwords using Active Directory
• Piloted new OS platforms and internal Chat Support.