System Admin Resume Profile

Summary of Qualifications

Multifaceted IT Professional who utilizes a unique mix of strategic vision and tactical execution to build innovative technical solutions that support major enterprise objectives. Dynamic team builder who trains, coaches, and mentors technology teams. Technology professional who bridges the gap between multiple teams, business users, and technical platforms. Expert problem solver who rapidly diagnoses and resolves critical system issues. Forward thinking professional who is both resourceful and customer focused.

EXPERIENCE

IT Rep 2

Confidential

System Admin

Responsible for the SCCM management for over 6,000 clients between MI, IN, KY
Mass software deployments
Updating Imaging Task Sequences
Migration of Windows XP to Windows 7 Support and Planning
Incorporating of new Application Builds
Troubleshooting Broken Clients
Report Generation for Leadership review
Enterprise Desktop Support
Break/Fix Client OS Support Windows 2000, XP, 7
Windows Registry Manipulation
Troubleshooting network configurations
Repairing of faulty OS files, dll, broke tcp/ip stack
Hardware repair and upgrades
System diagnostic tools such as nbtstat, chkdsk, defrag, event viewer, and wmic
Responsible for repair, replacing, and rerunning Ethernet cables
Software installations
Responsible for Move/Add/Changes within Active Directory
Troubleshooting user incidents via phone and remote desktop support
Directly responsible for 750 seat call center
DM Solution iPad/iPhone/Android
Level 1 Support for Airwatch MDM Solution
Joining/Approving new mobile assets
Troubleshooting broken profile or device issues

Special Projects

Project leader and Implementer for the iPad provisioning process at the Comcast Xfinity Service Centers throughout Michigan, Indiana, and Arkansas
Developed, tested, and implemented a Universal Image using Symantec Ghost and UIU which created a hardware independent client image for Windows XP
Developed the iPad rollout methodology using Apple Configurator. Documented the process which is used in over 10 states across the Company. This enhanced the deployment process of iPads by 3,000 .
Responsible for deploying POS printers in Customer facing Service Centers
Team leader for several IT projects Billing Software, iPhones, iPads, Site cabling installs, Desktop deployments in Satellite offices, Virus eradication
Responsible for the inventory tracking and distribution of all Desktops, Laptops, Desk Phones, and misc peripherals worth an excess of 1,000,000
Responsible for the evaluation of new technology and make recommendations for effective use in the corporate environment

Team Lead

Responsible for the training and mentoring of new hire IT Staff
Regularly interfacing with multiple departments in an advisory role to improve and enhance practices and procedures
Responsible for creating multiple job aids to help employee's with routine functions as it pertains to IT
Designed and published several job aids to assist IT Coworkers in new processes
Customer Service
Maintaining an SLA of 89 and above to ensure customer satisfaction
Able to listen to customers' needs both empathetically and professionally
Demonstrated a customer first attitude using active listening, professional courtesy and conduct
Trained employee's on basic pc and IOS functionality

Level 2 AS/400 Specialist

Confidential

Troubleshooting user incidents via phone to GM Automotive Dealerships throughout the lower 48 states of the US
Provided IBM Client Access Support
Provided Rumba Telnet Access Support
Was handpicked for special projects to travel nationwide for new equipment installs for dealers
Troubleshooting Networked Impact Printers for Dealers
Provided NT 4.0 Server support for Dealer Networks
Lead with the development of the AS400 DMS NET web app
Windows 2003 Troubleshooting
Windows 2003 Security

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