Systems Support Professional

Dedicated professional with a notable record of success with a broad range of corporate and small business IT skill sets. I am currently seeking a systems engineering and support opportunity where my varied skill-sets and hands-on style for getting the job done will provide me with advancement opportunities, the chance to work with new technologies, and a sense of accomplishment.

Summary of Qualifications

• A track record of increasing responsibilities and challenges met.
• Hands on experience in supporting all stages of system design, development, architecture, testing, and support.
• Demonstrated capacity to identify, isolate, and resolve one of a kind problems.
• Demonstrated the ability to work within or lead a team and meet goals and objective with a positive attitude
• Prior experience with various network and telecom media, equipment, protocols, terminations, and configurations.

Professional Experience

Provide end-to-end management of corporate systems, network infrastructure, and office expansion.

• Linux: Supported our environment by setting up new environments fresh install and AMI management, tune systems for their designated functions, and troubleshooting performance issues. Most systems were hosted at various hosting service providers such as RackSpace, Amazon Cloud AWS , and Hosting.com, whereas other systems were locally hosted on ESX servers, which I also managed.
• Windows: Managed Active Directory accounts. This included the creation modification and deletion of user accounts, file shares, and print services. Assisted in the creation and maintenance of Group Policy Objects and integration of 3rd party tools for use in AD user authentication.
• Internet Properties: Managed the company's extensive library of domain names and SSL certificates.
• Monitoring: I designed, configured, and supported the monitoring system for business critical system infrastructure and hosted internal and client facing systems.
• Network infrastructure: I completely re-engineered, from the ground-up, an overhaul of the entire global corporate network using Juniper networks equipment across all of our offices around the globe. I developed and created documentation for, a robust but scalable, simple-to-understand IP scheme and worked with our hardware vendor to ensure optimum hardware configuration. In order to ensure 99.9 uptime with an eye toward five nines, this required monitoring the network and its equipment. As the senior network administrator, I responded to all networking tickets on a 24/7 basis, and delegated where appropriate. This allowed me to regularly evaluate current and new service offerings by our vendors to ensure we only paid for what was needed.
• Other Infrastructure: Managed the corporate IP based phone system. I designed and oversaw the build-out of new offices, ensuring that the technical needs were met for the site. This included physical network wiring build-outs, HVAC, Fire suppression, security, phone and Internet needs
• I worked with the following packages on a routine basis:
• Microsoft Windows Server 2008 2012
• Ubuntu 10.04, 11.04, and 12.04
• Apache, PHP5, Drupal, WordPress
• ESX5.x, Zabbix, JunOS 11.x 12.x, ScreenOS 6.3, Ringmaster, Cisco IOS

Train, as well as provide tiers 1, 2, and 3 support to internal and external customers.

• I provided all levels of customer-facing support as well as internal personnel support, based on the needs of the business through our Jira-based ticketing system. In cases where the need was not training-related, I accessed the product directly or via WebEx so as to further troubleshoot and identify the resolution for the separate elements of the. I would provide the correct hotfix or liaise directly with our development team to address the customers' needs. In special cases where a defect was identified, I maintained precise documentation required for defect reproduction.
• When not addressing ticketed issues, I managed network and phone availability. Managed Active Directory accounts, Group Policy Objects, and file and print shares. Maintained and generated the registration keys for active and trial customers based on the terms of their contract. I ensured that clients whom should have access to software updates had access to the correct update service, based on their specific needs.

I worked with the following packages on a routine basis:

• RPath, various Linux OSs, Microsoft Server 2008, 2003, AIX 5.3, Solaris
• VMware Player, Workstation, ESX 3.5, 4.0 ESXi 3.5, 4.0, 4.1
• MySQL, Jira

Provided operational support, ensuring continuous business continuity for internal and external users.

• I monitored and ensured that the company's 1200-user, global AIX and Windows-based network remained available. I monitored all active web and Unix servers for suspicious activity and generated error reports. I notified users of, and performed, scheduled maintenance and initiated reboots as necessary while adhering to strict company SLAs.
• Using ARCServ and IBM's Tivoli product, I performed system backups using on and off-site LTO tape libraries. In addition, I managed tape rotation and processed file restore requests.
• Executed and monitored daily batch processes in Unidata, reporting and correcting anomalies. I produced reports, processed payment requests, and executed changes to individual member accounts for our clients review and dispersal. Monitored This process required very close attention to the details of each process and ensured that any anomalies are corrected and or reported where appropriate.
• Finally, I wrote C Shell scripts ad hoc as business requirements dictated.
• Took time off to care for family.

• Monitored Verizon's FiOS Network elements and facilities across their domestic Fiber to the Premises network utilizing an Element Management Systems and alarm management systems monitor.
• Twice participated in a special maintenance project to upgrade all of Verizon's active Tellabs and Motorola FTTx equipment to the newest firmware. My team was recognized nationally meeting our projects goals in speed, efficiency, and minimal downtime.
• Performed standard FTTP NOC duties including managing node outages and direct outage restoration in adherence to local, federal, FCC, and Union guidelines. Provided shift leadership as required by creating, analyzing, and delegating resolution of trouble tickets. Provided notification, documentation and analysis of root cause and customer impact to senior management of any outage or degradation of end-user impacted services. Troubleshot single user issues across backend systems, including gateway routers and various Class5 voice switches and coordinated field troubleshooting with outside plant personnel to isolate and resolve outages.